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Has a client told you their other houses camera DVR can go back 2 years?
This thread has 7 replies. Displaying all posts.
Post 1 made on Wednesday January 3, 2018 at 23:15
PSS
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I have a client that wanted look back five months to check something on her camera system. I told her that's probably to long, after checking, I was able to go back three and a half months.
She flipped out and said her other two houses can go back two years. I felt like saying show me some footage from two years ago!
How far back have you seen an "average" DVR history or even a "high end" unit go back? I know it basically depends on the hard drive size and video quality. But even with crap video quality and 14 cameras it'd take a hell of a lot of hard drive space to keep two years locally.
Post 2 made on Thursday January 4, 2018 at 00:45
highfigh
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Sure- if you set the DVR to record ONLY when motion occurs and there's nothing going on,......
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
OP | Post 3 made on Thursday January 4, 2018 at 01:26
PSS
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On January 4, 2018 at 00:45, highfigh said...
Sure- if you set the DVR to record ONLY when motion occurs and there's nothing going on,......

HA HA!! If it's pointed at a wall!! I have no idea what my client is thinking or was told/ sold!!
Post 4 made on Thursday January 4, 2018 at 10:07
highfigh
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On January 4, 2018 at 01:26, PSS said...
HA HA!! If it's pointed at a wall!! I have no idea what my client is thinking or was told/ sold!!

Unless the spiders are larger than usual or it's zoomed in- maybe the sensitivity was set too low.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 5 made on Thursday January 4, 2018 at 12:11
AZCS
Long Time Member
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Just for funsies, according to a couple of different recording time calculators, recording 14 cameras at 720P, 30 frames / second, 24/7 recording utilizing h.264 would require around 200TB. Sounds like an expensive upgrade.

A lot of the calculators don't go above 30/31 days for what it's worth.
Post 6 made on Thursday January 4, 2018 at 12:56
Brad Humphrey
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Before sticking your foot in your mouth, you should qualify your answer to her:

The usual residential system that has been setup for motion recording, 8-10fps, 4-8 cams, and a 1TB HD; would typically get about 1-3 months of recording (depending on a great many factors).

If her 'other' system is getting 2 years of recordings, then a few things are happening. The video is being recorded at a very low frame rate (1fps or less), high compression, CIF resolution, large TB hard drive(s), and almost no activity.

If she states that the recordings are HD looking, fluid motion, and a lot of activity - then I would say she's full of crap. It is one of those mental issues that people want something to be true that is not.
Post 7 made on Thursday January 4, 2018 at 13:13
Ernie Gilman
Yes, That Ernie!
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27,514
Yeah, customer accuracy....

I've had a customer call us and insist on some work being done immediately because "I have an account with your company and I've bought all my stuff from you." I told her "having a $400 unpaid invoice for three years does NOT constitute having an account with us." (When we went out there we found a component that had not been invented last time we were there.So much for "all my stuff from you.")

We finally got the $400, but not before another customerstupid argument: it was for a new TV my partner "loaned" her three years before, and she didn't want to pay the entire price because "but it's a used TV!"

People, love 'em or hate 'em, just remember we're part of 'em.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 8 made on Tuesday February 6, 2018 at 21:25
Fiasco
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On January 3, 2018 at 23:15, PSS said...
I have a client that wanted look back five months to check something on her camera system. I told her that's probably to long, after checking, I was able to go back three and a half months.
She flipped out and said her other two houses can go back two years. I felt like saying show me some footage from two years ago!
How far back have you seen an "average" DVR history or even a "high end" unit go back? I know it basically depends on the hard drive size and video quality. But even with crap video quality and 14 cameras it'd take a hell of a lot of hard drive space to keep two years locally.

I can go back over two years on my 32 camera bar system. I got hella hard drives though
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