Anyone else come across this?

I go to add a player to an existing sonos system.

The system is registered to an email the customer does not recognize.

Unfortunately, both the Sonos desktop controller and Sonos app are not giving the option that used to be there that said: "I no longer have access to this email".

It insists on making me try to sign in with the mystery email, which is unknown.

Anyone else have to troubleshoot this lately?

I just got a call about that today...One of my old customers called.

I used to register all of the SONOS systems to my email.  He needed my email (and was also asking for a password)...to be able to get in it...

Since when you registered a system 5-6 years ago you didn't need an "account" I told him he might have to reset the damn thing...I gave him my email address and didn't hear back, so maybe he got it.

I'm going to have a crap load of people call me over this...It's already happened a half dozen times in the last few months..

This will become a recurring theme. Sonos claims that this is for security and service registrations. Conveniently, this also gives Sonos easy direct email marketing access to the customer. In the past I would turn off the email marketing switch as I installed systems, but the current controllers directly offer deals.

Fortunately, I always registered customer systems to their own email address.

The once easy and nearly bullet proof system in this industry is now no better then the rest of the crap we install.

This email garbage from Sonos has made deploying and servicing almost impossible.

To keep things easier I have now started doing email addresses on gmail “[email protected]” that way I know what the email and password is. Still frustrating.

Marketing doesn’t matter, the app now markets straight to the client now.

Look at it on the bright side....Now you guys have an easy way to bring up that you'll also be collecting their email address for your marketing needs!

I just use a secondary email i have setup and for the password use the clients last name and a number code.

Does it need to be a real e-mail address? I don't remember needing to click on a link in order for the Sonos piece to work, just that it needed an address. Why not try [email protected] and make up a password?

yes. sonos will send a verification link now. the days of a quick and simple setup are now gone.

And the days of us being able to set up something simple without needing any interaction from the customer while doing it because they may not be available.

They are consumer-driven, though. Once integrators become tired of being treated like they're a zit, maybe they'll use something else.

Why does Sonos need us? In many cities Sonos offers free same day delivery and setup.

IDK. IT is a pain in the ass, but if I do it, it now takes longer and I charge for it.
All because I have to create, track and document a new email for the client. I would rather not add spam to their email.
Damn that new updated app sucks. I look like an idiot fumbling through it.

So it turns out that they still have the "I don't have access to this email" option.

They moved it so now it's under Help->My Sonos Account-> and then there is an option to "Transfer Sonos to New Account".

It makes way more sense for this to show up on the sign in page when you're trying to add a player, but oh well.

I'm taking over jobs with Sonos systems that were originally registered under the installers email address, so the customer has no clue what the email address is.