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Topic:
iPort Launchport sleeve and iPad battery issue/problem
This thread has 6 replies. Displaying all posts.
Post 1 made on Monday December 4, 2017 at 19:35
Conundrum
Long Time Member
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We have had an iPad and iPad mini mounted in Launchport sleeves in our showroom for several years. It appears in both cases, the iPad's battery has "puffed up" inside the iPad's to the point that the screen is bulging. In one case the screen has a visible issue where the internal battery is pushing on the backside of the screen. They spend most of the time on a wall or desk top charger are rarely used enough to run the battery below 25%. Has anyone else seen this? Does it happen to iPad's without using a Launchport if left connected to a charger too long?
Post 2 made on Monday December 4, 2017 at 19:57
SB Smarthomes
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I've had at least a dozen iPads & iPad Minis do this in Launchport sleeves and also the newer iPort surface mount docks.  Three of them had puffed out so badly that the glass on the front has popped off and separated from the body of the iPad.

Initially I thought it might be an issue with a bad production run of batteries, but now I've seen it happen over 3 years to several different models of iPads that were purchased years apart.

Now I think it's probably a combination of the frail nature of LiPo batteries coupled with being on the charger for long periods of time along with the additional heat created from the LaunchPort sleeve/inductive charging plus keeping the screens lit up for long durations.  I'd hoped the new surface mount units with PoE power wouldn't have the same problem, but I've seen the same thing happen with them over the last 12-16 months.

A few iPads lasted less than a year and were replaced under warranty... a few were just out of warranty by 6-8 weeks and were replaced anyway.

If your units are well out of warranty, Apple will repair/replace the iPad for a flat rate of $100.  I've done this for 6-8 units and they have all been replaced with what looks like a new device.

You can setup the repair online by providing the devices serial number and they'll even send you a box and packing materials/label.

I've spoken with a few people at iPort and they state that they are aware of the issue and pass the blame to Apple stating their docks have passed Apples "Made for iPad" (MFi) certification so that it's simple an Apple/Battery issue.
www.sbsmarthomes.com
Santa Barbara Smarthomes
Post 3 made on Monday December 4, 2017 at 20:46
Homeboy
Long Time Member
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207
I have had the same problem, it's not an iPort issue but an Apple one. Talking to the folks at Dana Innovations they told me the secret, Apple is aware of the battery issue on iPads and if you take it to an Apple store they will give you a new one. I can confirm that it worked when I did it last. The iPad was out of warranty and I had no receipt.
Good luck
Post 4 made on Monday December 4, 2017 at 21:23
SJHart
Long Time Member
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December 2003
383
Iíve integrated some automation into the wall socket power supply so it only runs for a certain amount of time each day vs. charging all of the time. Have run these for years with no issues. They really donít need to be charging all of the time.... SJ
Post 5 made on Monday December 4, 2017 at 22:41
SB Smarthomes
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On December 4, 2017 at 21:23, SJHart said...
Iíve integrated some automation into the wall socket power supply so it only runs for a certain amount of time each day vs. charging all of the time. Have run these for years with no issues. They really donít need to be charging all of the time.... SJ

I've already given this some thought... the LaunchPort could be switched by WattBox or equivilent, but most of what I've done in the last 1.5 years have been the surface mount which are powered via PoE and would require a way to schedule control of power on the switch port.
www.sbsmarthomes.com
Santa Barbara Smarthomes
Post 6 made on Tuesday December 5, 2017 at 14:00
imt
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397
On December 4, 2017 at 22:41, SB Smarthomes said...
I've already given this some thought... the LaunchPort could be switched by WattBox or equivilent, but most of what I've done in the last 1.5 years have been the surface mount which are powered via PoE and would require a way to schedule control of power on the switch port.

I know you use or have used the Araknis. Since those have the ability to turn on or off the POE from within OVRC, there then technically should be a way to send commands. Can't see why Snap couldn't also add a wattbox type scheduling feature to their POE switches.
Post 7 made on Tuesday December 5, 2017 at 15:06
SB Smarthomes
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On December 5, 2017 at 14:00, imt said...
I know you use or have used the Araknis. Since those have the ability to turn on or off the POE from within OVRC, there then technically should be a way to send commands. Can't see why Snap couldn't also add a wattbox type scheduling feature to their POE switches.

That's the issue, there currently isn't any way to control PoE with scheduled events.
www.sbsmarthomes.com
Santa Barbara Smarthomes


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