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Topic:
The old "whats your budget?" question?
This thread has 41 replies. Displaying posts 31 through 42.
Post 31 made on Monday December 4, 2017 at 03:49
Mario
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If you want to be treated like a professional, act like one.
Call a doctor or a lawyer and see how long you can talk on the phone for free before you get asked for a scheduled / paid office appointment.
If you keep doing things for free -- that's your own fault.

You can go on WebMD but still chose to see a doctor.
You can use legalzoom but still talk to a lawyer (when it really counts).

Spend few minutes on the phone to qualify them, discuss your onsight fee schedule and setup a consultation appointment.
Bill for your time, quotes and design.
Post 32 made on Monday December 4, 2017 at 10:00
Fins
Elite Member
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On December 4, 2017 at 03:49, Mario said...
If you want to be treated like a professional, act like one.
Call a doctor or a lawyer and see how long you can talk on the phone for free before you get asked for a scheduled / paid office appointment.
If you keep doing things for free -- that's your own fault.

The other side of that though is you make an appointment to see a doctor, then wait in the lobby for 45 minutes past your appointment, then they take you to a room where you wait another 30 to 45 minutes before the doctors show up.
Civil War reenactment is LARPing for people with no imagination.

OP | Post 33 made on Monday December 4, 2017 at 11:56
FunHouse Texas
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doctors and lawyers also are licensed, highly regulated and heavily insured, not to mention the costs/school to become one. So I understand their fees. I'm not near qualified enough to compare my designing/installing a Media Room with open-heart surgery.
Most everyone In my market will do onsite/proposals for free - not just the trunkslammers, even the large established companies (Even Magnolia). Its just the nature of our market. I personally know just about every AV business owner within a 200 mile radius.
if you are able to pick and choose clients and charge them for this - then you need to be thankful that your market is not as competitive as ours.
it sucks.
I AM responsible for typographical errors!
"We are just like Geeksquad - if Geeksquad knew what they were doing."
Post 34 made on Tuesday December 5, 2017 at 07:09
Craig Aguiar-Winter
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On December 3, 2017 at 22:56, MNTommyBoy said...
Craig, you are too nice.

Get on Portal, at least (it is free), and that should take of some of that BS. You can easily throw a proposal together for - Prewire, Product, Finish labor... whatever. Throw some language in the notes, or your contract, whatever works, and sell it as all or nothing. You're a turnkey, service-based guy - sell it that way. That will also weed out the not-for-you prospects that are looking [craigslist] wiring only.

Thanks for the tip. I'll check it out.

Craig
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 35 made on Tuesday December 5, 2017 at 07:14
Craig Aguiar-Winter
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On December 5, 2017 at 07:09, Craig Aguiar-Winter said...
Thanks for the tip. I'll check it out.

Craig

Edit: googling portal brings up loads of options. Can you please provide a link or a more detailed search term I can use?

Thanks.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 36 made on Tuesday December 5, 2017 at 07:21
goldenzrule
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On November 30, 2017 at 11:03, FunHouse Texas said...
And rarely do designers have to come back and troubleshoot a chair that is not working right before the playoff game on Friday afternoon.

Rare but not unheard of. I have a client that hired the typical loud, pound chest look at me, I am great type of designer. She sold them a couch that power reclines and runs off a rechargeable battery. I had to lend her an extension cord to charge it as she did not have one. She never planned ahead to ensure there was an outlet installed under the couch position. Well, the battery doesn't really hold a charge and he client now has an ottoman that permanently sits in front of the couch.
Post 37 made on Tuesday December 5, 2017 at 07:32
goldenzrule
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On December 5, 2017 at 07:14, Craig Aguiar-Winter said...
Edit: googling portal brings up loads of options. Can you please provide a link or a more detailed search term I can use?

Thanks.

Portal.io
Post 38 made on Tuesday December 5, 2017 at 09:58
Fins
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On December 4, 2017 at 11:56, FunHouse Texas said...
doctors and lawyers also are licensed, highly regulated and heavily insured, not to mention the costs/school to become one. So I understand their fees. I'm not near qualified enough to compare my designing/installing a Media Room with open-heart surgery.
Most everyone In my market will do onsite/proposals for free - not just the trunkslammers, even the large established companies (Even Magnolia). Its just the nature of our market. I personally know just about every AV business owner within a 200 mile radius.
if you are able to pick and choose clients and charge them for this - then you need to be thankful that your market is not as competitive as ours.
it sucks.

Look in your phone book under attorneys and count how many there are. Then go to the AV Integrators and look up how many there are. Lawyers can be found by the thousands every where.
Civil War reenactment is LARPing for people with no imagination.

Post 39 made on Tuesday December 5, 2017 at 13:34
Audiophiliac
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3,124
Pretty much any other trade contractors do free estimates/consults around here. Roofers, painters, landscapers, fencers, concrete guys, electricians, plumbers, you name it. If I were looking to get my roof done, and I called 12 contractors, and 11 of them offered free estimates/onsite consultation, and 1 wanted to charge me $200, I would probably pick 1 of the other 11. :)
"When I eat, it is the food that is scared." - Ron Swanson
Post 40 made on Tuesday December 5, 2017 at 15:16
Soundsgood
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On December 5, 2017 at 13:34, Audiophiliac said...
Pretty much any other trade contractors do free estimates/consults around here. Roofers, painters, landscapers, fencers, concrete guys, electricians, plumbers, you name it. If I were looking to get my roof done, and I called 12 contractors, and 11 of them offered free estimates/onsite consultation, and 1 wanted to charge me $200, I would probably pick 1 of the other 11. :)

We are not like any basic trades, they do very simple things that are easy to estimate, no design is required. If you do quick hang and bangs then maybe, but anything more than that needs a real system design. That takes time and costs money. We are basically interior designers for technology, how much do interior designers charge and do they do designs for free? Every market has guys who will run around and give ďproposalsĒ for free, that dosenít mean that you canít provide better to people who are willing to pay for service. Some people shop for the lowest price and others shop based on quality/value.
To answer the opís question about how to discussing pricing, it all comes down to sales process.
Qualify them over the phone.
At first meeting explain what you offer and show them examples as well as your design documentation. Let them pick what they want, tell them the price of what they have selected and shut up. They will either agree or ask about less expensive options. When they have picked what they want sign a design agreement with a budget for the system. Collect check for design time.
Second meeting present design. They either accept and you sign the contract and collect a deposit or they request changes. Bill hourly for changes and present again in meeting three.
Thatís the basics but if you want more read Ira Freidmanís book Companion Selling.

Last edited by Soundsgood on December 5, 2017 17:14.
Post 41 made on Tuesday December 5, 2017 at 17:32
punter16
Long Time Member
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May 2011
327
10 years ago no one in our field charged for walkthroughs. Now it's getting better and a number of businesses do (including us). Our quality of client went up when we started charging for these in-home meetings.

If you think about the time you spend driving to the house, meeting with the customer, driving back to the office and then putting an estimate together, it's probably a 3-4 time time expenditure for many projects. There is no way that you should be expected to do that for free. Now if all other trades could figure this out as well, it would make it easier for all of us.
Post 42 made on Wednesday December 6, 2017 at 13:35
Craig Aguiar-Winter
Senior Member
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On December 5, 2017 at 07:32, goldenzrule said...
Portal.io

Thank you very much.

Craig
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
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