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Topic:
iPhone Dropouts on Wifi Calling with Ubiquiti
This thread has 3 replies. Displaying all posts.
Post 1 made on Wednesday November 22, 2017 at 11:44
tca
Advanced Member
Joined:
Posts:
December 2005
845
I've been getting calls from clients with the new iPhone X and call dropouts when using wifi calling. This is happening on Verizon and ATT. Every 20-30 seconds or so the call with drop for a second, then come back. It's only on the receiving end. It never happened with the iPhone 7.

We are up to date on unifi software/firmware.

Anyone have any thoughts?
Post 2 made on Sunday November 26, 2017 at 17:32
ckwa
Long Time Member
Joined:
Posts:
February 2017
52
My first thought would be that its happening due to hand off / switching between 2 access points, if you disable all of the access points bar 1 and stand right next to it, do you get the same issue ?

Ubiquity used to have a feature called zero hand off which was essentially seamless hand over between 2 access points, but i dont think the feature worked so they discontinued it
Post 3 made on Sunday November 26, 2017 at 19:17
roddymcg
Loyal Member
Joined:
Posts:
September 2003
6,796
I have found Wi-Fi calling works better when cellular is turned off, even putting the phone into airplane mode. Also note Apply has 6 updates since 11 was released and I am not sure they are done.
When good enough is not good enough.
Post 4 made on Monday November 27, 2017 at 03:01
Brad Humphrey
Super Member
Joined:
Posts:
February 2004
2,586
If it is 100% not doing it on an iPhone7. But 100% does on the new iPhoneX. Then by default, it automatically IS a problem with WiFi calling on the new iPhoneX. And there is nothing you are going to be able to do about it, you are not Apple. You can't create new firmware and push it to the phone.

I would explain what is obvious for the customer. And inform them they are just going to have to wait for a patch that will fix this problem.
There is also a chance that it is something ubnt can fix in a patch from their end. I dislike this approach when manufacture do this because:
1) It makes it seem like the fault was in your equipment, from their eyes.
2) They think Apple can do no wrong and is flawless. Someone else creating a work around to get it to work, only reinforces this stupid ignorance in Apple users. Happens all the time.


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