Holy crap, first, this new update is horrendous. I have had so many calls to ask me how to use their system. Might be one of the most unintuitive apps that has been released in quite some time. To make it worse you updated yesterday to pandora, why on God’s green earth would REMOVE the ability to thumbs up and thumbs down from the Sonos app?!? Is pandora now taking a page out of Spotify and is dictating what you do?

If you are getting steamrolled and letting other companies dictate what you can and can’t do you will loose. If clients have to open up multiple apps todo what your app used too they will demand something else. It is so counter intuitive to have to open up multiple apps to listen to music.

Have you lost your way? Your new app blows, and these new partnerships are undermining you!

I'm just stilling back and laughing as integrators sonos worlds are crumbling....
I never trusted them. They have never had the custom industry in mind with their product and they dont care.

Reminds me of the whole-house systems of what, a dozen years ago, which never sounded like a good idea to me, and the name of which I can't even remember. You'd run line level to the room where there was an amp behind the faceplate... many were the people who moaned when they wanted to update that and they needed a home run pair of speaker wires....

What are my buddy's clients going to do when the Sonos is unusable due to stuff like this, but the surround system in their 1920s home depends on the rear channel audio being delivered by wifi?

I'm not a fan of the new UI. I think SONOS is attempting to look like APPLE. Each screen, in isolation, looks pretty, but it's a lot more work to do anything useful.

The new App also pushes deals directly to the customer, no need for email blasts. And they are pushing this little detail. (from the customer's point of view, why do they need us?)

Change? How dare they change anything! What a bunch of crusty old farts we have around here.....and some of us are not THAT old! What has this industry done to us? LOL

The new app took some getting used to, but I have no problem using it now. As for the Pandora thing, I see no harm in allowing someone to send Pandora to a player from the Pandora app. As for the thumbs buttons, I have never ever used them, and I doubt 99% of users do.

Look....I liked the old days where we could install a DA system and never have to see it again for 10-15 years because AM/FM tuners, CD changers, keypads with actual buttons, and volume knobs, just worked. Those days are long gone buddy. Funny thing is SONOS has been around for 12 years or more......still waiting for that "SONOS killer". :)

I use the thumbs up and down and do instruct clients to use them to build better stations that plays what they like. Without doing that it goes a little off tangent and plays whatever it wants. I had motown playing for my father in law (his favorite) and it started playing Thriller. So it helps to use the thumbs up and down.

Old app was pretty easily explainable to clients. The new app? Just keep trying…

Nothing is crumbling, the app changed and it is worse than before. The system still works, every time. The product still sells itself.

Why would you laugh at a colleague having an issue? I WANT my competition to flourish along side myself as the industry builds itself up. Whether it is Sonos or Crestron, Harmony or RTI, whatever a company sells I don't care. As long as they do good work and do not put a black stain on the industry I work in, I am happy. I lost a job to a client who was all set to sign, until he asked his friend at the last minute his thoughts on the system and his friend slammed the system and just short of slamming ME because HE hired a company that didn't meet his expectations and left him with a system with decent equipment that was setup quickly, poorly, and messy. I couldn't get the sale after this, no matter what. So I WANT my competition to do well and treat their customers right. While I like coming in to save a bad system and restore faith, I really should never have to do that.

This. I use my Thumbs Up/ Down all the time. I thought their Oct update was bad, but this one is worse! I think those last few updates have pushed me away from Sonos for good. What a bunch of crap.

the new Sonos App is terrible. It is too confusing to use.

I use the Thumbs Up/Dn all the time. can't believe they took that away. wow.

speaking of terrible UI, anyone use Hulu? Their new "improved" UI is horrible. I complained on their FB page and received a response that they have a Tutorial page with instructions and videos. I guess Sonos will need to offer something similar. SMH

When I first saw the new app, I didn't like it.  But I didn't like the previous update before that either.

I have, use, and love Sonos.  It took me about a day to get used to the new app. One thing you can count on with Sonos, they're not going to let their user interface get old and stale.

Good luck waving that flag forever. Consumer equipment will continue to evolve faster than any CI brand can react. You'll be left telling customers that voice control is just a fad and won't catch on.

The new UI sucks. They know it and will likely change it again. The equipment still works at my house and surprisingly music still comes out of my speakers in the ceiling and the portable speakers I have.

I have never liked the Hulu UI. I use it on Xbox One with their Live TV service with DVR, and although it still sucks, it is better than the old UI I am stuck with if I access it through my Tivo Bolt.....of course the Tivo does not stream Hulu very well at all in the first place, so that is moot. It is ok....football season is almost over and I can suspend my Hulu account until next year. :P

I have lots of clients who use SONOS daily and use the SONOS app for control. I have not heard one peep from any of them about the new UI, this one or the previous one. No complaints. No questions on how to use it. So it must not be that bad.

Sonos have never been about reacting. I've used it as a Source for years. It has done a decent job of providing streaming services into a system. I will NEVER rely on it to provide the primary user interface into a system... because I have ZERO control over it and Ultimately, when a client gets confused because Sonos changes the app 5 times in 6 years, its my fault.

Alexa interfaces with my Control4 and Savant systems. Its a passable secondary interface for some folks.


of course, it still plays at my home as well. But we have the benefit of working with different products every day. We [hopefully] have some patience when it comes to user interfaces.

then why are so many people complaining right now?


His friend probably had a Sonos system.