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Topic:
Harmony purposly bricking Link unit
This thread has 12 replies. Displaying all posts.
Post 1 made on Thursday November 9, 2017 at 08:04
Rob Grabon
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[Link: gizmodo.com]

If you don't know it's a hub box that you control with their App in place of a remote. Sold for a $100 from 2011 to 2015ish.

Security certificate expiration, bricking March 16th, apparently won't function at all after that. Offering a $35 credit to buy their new hub (amazon $90). So generous.

the product only had a “small user base.” ...so cough up a free Hub.
Technology is cheap, Time is expensive.
Post 2 made on Thursday November 9, 2017 at 12:03
kgossen
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Who cares? It's Harmony.
"Quality isn't expensive, it's Priceless!"
Post 3 made on Thursday November 9, 2017 at 12:23
fcwilt
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On November 9, 2017 at 12:03, kgossen said...
Who cares? It's Harmony.

I don't know - maybe the folks who own one?
Regards, Frederick C. Wilt
Post 4 made on Thursday November 9, 2017 at 13:41
Craig Aguiar-Winter
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At least they are openly admitting it. My iPhone mysteriously gets slower and crap stops working before it's time for an update. So I update. The update is so huge I have less storage. Eventually I have no choice but to get a new phone.

I know I know. Don't buy an iPhone and technology advances and you can't expect them to carry along the old while improving the new at the same . I'm to lazy to change. I'd rather just complain.

Harmony is no better in this case, but at least they're honest about it.

Craig.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 5 made on Thursday November 9, 2017 at 14:13
Neurorad
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Harmony Link and Harmony Hub are 2 different devices.

Link is getting discontinued.
TB A+ Partner
Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense. -Buddha
Post 6 made on Thursday November 9, 2017 at 14:56
BlackWire Designs
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They just announced that they're going to upgrade everybody for free.
BlackWire Designs
Post 7 made on Friday November 10, 2017 at 01:00
Ernie Gilman
Yes, That Ernie!
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Yup, "AFTER BACKLASH, LOGITECH WILL UPGRADE ALL HARMONY LINK OWNERS FOR FREE"

[Link: wired.com]
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 8 made on Friday November 10, 2017 at 10:01
Neurorad
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I'm pretty cynical, but I think this was the plan to increase the number of Hub adopters.

I bet Logitech makes money from data collection, from the Hub. Just like every other hub.
TB A+ Partner
Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense. -Buddha
Post 9 made on Friday November 10, 2017 at 10:21
Craig Aguiar-Winter
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On November 9, 2017 at 14:56, BlackWire Designs said...
They just announced that they're going to upgrade everybody for free.

If that's the case then that's a good thing.

Lots of people/companies make bad decisions. What they do afterwards is a big deal.

Craig
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 10 made on Friday November 10, 2017 at 10:56
Ernie Gilman
Yes, That Ernie!
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On November 10, 2017 at 10:01, Neurorad said...
I'm pretty cynical, but I think this was the plan to increase the number of Hub adopters.

How does updating all the Links increase the number of people using the Hub? As you said, those are different models. I don't see how one day's panic over a Link becoming inoperational will make people change models.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 11 made on Friday November 10, 2017 at 12:38
buzz
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If one really wants to be cynical, this whole episode was planned.

The true mettle of a company shows when something goes wrong and how the company handles the cleanup. Logitech seemed to stumble when they suddenly announced EOL for Link. Then they followed with a grand gesture to make good. This will yield lots of low cost publicity and loyal customers.
Post 12 made on Friday November 10, 2017 at 13:53
Ernie Gilman
Yes, That Ernie!
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You guys are all so amusing.


On November 10, 2017 at 12:38, buzz said...
If one really wants to be cynical, this whole episode was planned.

The true mettle of a company shows when something goes wrong and how the company handles the cleanup. Logitech seemed to stumble when they suddenly announced EOL for Link. Then they followed with a grand gesture to make good. This will yield lots of low cost publicity and loyal customers.

...as well as flush out a bunch of professional and amateur skeptical naysayers.

Let me just lift this cogent comment from another thread:

On November 9, 2017 at 21:44, Fins said...
I don’t think there is going to be any winners on this thread before we are done. It should be locked before someone looses an i.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 13 made on Saturday November 11, 2017 at 00:34
highfigh
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On November 10, 2017 at 10:56, Ernie Gilman said...
How does updating all the Links increase the number of people using the Hub? As you said, those are different models. I don't see how one day's panic over a Link becoming inoperational will make people change models.

Add the number of former link users to the number of hub users- people would need to abandon their remotes if they left Harmony and those who have Harmony tend to like it.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."


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