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Crossing the divide from email to text
This thread has 23 replies. Displaying posts 16 through 24.
OP | Post 16 made on Wednesday November 1, 2017 at 12:59
Ernie Gilman
Yes, That Ernie!
Joined:
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30,104
Mac,
when there are misunderstandings about communication with me, and sometimes ahead of time, I tell people I handle communications this way:
Phone calls are for immediate needs, answers, or conversations.
Texting is for response not immediately needed, but needed soon.
Email is for response whenever I can get to it, which could take a day.
Snail Mail never comes up.

Communication should match the need. I mean, it would be ridiculous to email someone to ask "are you leaving home right now?"

More importantly, Mac, you're telling us to habitually lie to people about something. It doesn't matter what the subject is, if you add regular lying to your life, you're not going to be as good a person as you were. There's the fact that you're lying, plus the fact that you're not facing up to gaining the maturity to deal with a difficult problem. Both of those things are bad for us.

On November 1, 2017 at 02:53, SOUND.SD said...
The whole point of text is to keep things succinct.

That's ridiculous. If that's the whole point, then text would have developed from a full-fledged communications style to the "succinct" thing we have today.

Succinctness was forced on us by the initial text entry style. Remember this?
When in text writing mode:
Push 2, letter A appears
push 2 twice rapidly, letter B appears
push 2 three times rapidly, letter C appears
push 3, letter D appears
et cetera.
THAT is why texting is succinct.

Ernie, they are texting you because the DONT WANT your 5 paragraph diatribe on the history of the universe. They want a quick answer. Learn to type on your phone...you will be better for it.

They are not texting because they want a quick answer. A quick answer can be gotten by a phone call. Texting will always be second to a phone call for a quick answer, with some exceptions.

Phone calls don't always go through, while texts almost always do; texts are good when immediate answer are not required and slightly delayed answers are acceptable; and phone calls don't leave a record of the "conversation," while texts do. All of those things are more important than the succinctness of text.They are texting because they CAN text and because if the other person doesn't answer a phone call, the message will get through to that person as soon as they look at their phone. Texting has always been a backup to voice, with once exception: in poor signal areas, texting works much more reliably than voice.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 17 made on Wednesday November 1, 2017 at 14:22
Fins
Elite Member
Joined:
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11,627
On November 1, 2017 at 12:59, Ernie Gilman said...
They are not texting because they want a quick answer. A quick answer can be gotten by a phone call. Texting will always be second to a phone call for a quick answer, with some exceptions.

Youve just shown your age and how out of touch you are. That said, I agree with you, a phone call is quicker. But many people now prefer texting to phone because they think its quicker. They type off a quick text and done. then when you reply, quickly read and done. No extra waiting for the phone to ring, no extra talking, etc. And they can do it while doing other things, like talking to someone.
Civil War reenactment is LARPing for people with no imagination.

Post 18 made on Thursday November 2, 2017 at 14:33
Mac Burks (39)
Elite Member
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May 2007
17,518
On November 1, 2017 at 12:59, Ernie Gilman said...
Mac,
when there are misunderstandings about communication with me, and sometimes ahead of time, I tell people I handle communications this way:
Phone calls are for immediate needs, answers, or conversations.
Texting is for response not immediately needed, but needed soon.
Email is for response whenever I can get to it, which could take a day.
Snail Mail never comes up.

Communication should match the need. I mean, it would be ridiculous to email someone to ask "are you leaving home right now?"

Why would a client need to ask you if you are leaving home right now? You should have already told the client what time you would arrive and that is all they need to know. Obviously you then have to actually arrive when you said you would.

More importantly, Mac, you're telling us to habitually lie to people about something. It doesn't matter what the subject is, if you add regular lying to your life, you're not going to be as good a person as you were. There's the fact that you're lying, plus the fact that you're not facing up to gaining the maturity to deal with a difficult problem. Both of those things are bad for us.

I am telling you to respond with "k". That isn't a lie. It isn't even a word. It's a training technique. It will teach clients to email you.

If that doesn't work you can try frowny cards or buzzers.

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Avid Stamp Collector - I really love 39 Cent Stamps
OP | Post 19 made on Thursday November 2, 2017 at 18:05
Ernie Gilman
Yes, That Ernie!
Joined:
Posts:
December 2001
30,104
On November 2, 2017 at 14:33, Mac Burks (39) said...
Why would a client need to ask you if you are leaving home right now? You should have already told the client what time you would arrive and that is all they need to know. Obviously you then have to actually arrive when you said you would.

That was a fake situation meant to show that a person who wants an answer right now isn't going to email. You missed the point.

I am telling you to respond with "k". That isn't a lie. It isn't even a word. It's a training technique. It will teach clients to email you.

No, that's not all you said. You said to pretend you didn't understand, to pretend that the text didn't even exist. When you pretend something, if you're an adult, you're lying. You're not telling the truth. Notice that "not telling the truth" includes not saying anything at all.

At the very least, your lack of response misrepresents reality. When Trump does that, we say he lies. I don't know why it's not lying when you recommend it.
If that doesn't work you can try frowny cards or buzzers.

Keepin' it an adult conversation, I see.

On November 1, 2017 at 14:22, Fins said...
Youve just shown your age and how out of touch you are. That said, I agree with you, a phone call is quicker.

Ah, so you agree with me. Why, then, criticize?

On November 1, 2017 at 11:28, Mac Burks (39) said...
Always! Only! Respond with "k". Never follow up. Pretend the text never existed.

When the person tries to follow up in person just look puzzled and pretend that you have no idea what they are talking about.

As I said above: in each case you are lying by not telling the truth.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 20 made on Thursday November 2, 2017 at 18:30
Craig Aguiar-Winter
Senior Member
Joined:
Posts:
September 2002
1,489
I don't feel that text is as unprofessional as one might think. It's how a whole generation communicates.

I negotiated a mortgage over text. Met the guy and spoke in person when I showed up to sign. He's the best guy I've ever dealt with. About to to re-up with him a third time.

Just finished coaching a referral through trouble shooting some "why isn't my new receiver working issues". He paid me the two hours time we texted for, which was agreed to over text, (we also face timed twice). He didn't need or want to hire me to come over and frankly he was too far for me to drive to for what he needed.

Clients text me all the time. I reply during my business hours unless I have told them I will do other wise (this trouble shooting guy was all done after hours last night but that's what I offered as it worked for our schedules).

I have no problem performing some facets of my business over text.

Craig.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 21 made on Thursday November 2, 2017 at 21:04
Fins
Elite Member
Joined:
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11,627
On November 2, 2017 at 18:05, Ernie Gilman said...
Ah, so you agree with me. Why, then, criticize?

Because most people disagree with us. They think texting is faster and easier
Civil War reenactment is LARPing for people with no imagination.

Post 22 made on Thursday November 2, 2017 at 21:33
Mac Burks (39)
Elite Member
Joined:
Posts:
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17,518
On November 2, 2017 at 18:05, Ernie Gilman said...
That was a fake situation meant to show that a person who wants an answer right now isn't going to email. You missed the point.

Fake situation? Why do i feel like i am talking with Sarah Sanders?

No, that's not all you said. You said to pretend you didn't understand, to pretend that the text didn't even exist. When you pretend something, if you're an adult, you're lying. You're not telling the truth. Notice that "not telling the truth" includes not saying anything at all.

Is it lying when people cut out shapes in construction paper and tape them over remotes so grandma only has to see the buttons she needs to use? I am trying to help you use your technology.



At the very least, your lack of response misrepresents reality. When Trump does that, we say he lies. I don't know why it's not lying when you recommend it.

Since when has Trump failed to respond? His biggest problem is that he talks too much...140 characters at a time. Maybe if he forced himself to write emails instead of texting the world he would see some of the ridiculousness that he shoots out.

After that post about Mr.Stanley i started thinking about how no one brings up politics in random threads. Thanks for filling that void for us.

Keepin' it an adult conversation, I see.

How would you even know?

Ah, so you agree with me. Why, then, criticize?

Phone calls...are they really quicker? You hang up and have zero record about what was discussed. A phone call to say "i am on my way" seems faster than an email but it isn't. What would be faster is to plan ahead. Placing the "i am on my way" phone call is using technology as a crutch. There should be no "i am on my way" phone calls.

As I said above: in each case you are lying by not telling the truth.

Fake news.

Last edited by Mac Burks (39) on November 2, 2017 21:41.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 23 made on Thursday November 2, 2017 at 23:45
Ranger Home
Super Member
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3,486
i prefer text. What to get a hold of me quickest? CERTAINLY dont email me!I MIGHT see that HOURS later or the next day.
Post 24 made on Friday November 3, 2017 at 01:13
tomciara
Loyal Member
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Posts:
May 2002
7,962
What you and your clients use ultimately comes down to what you are most comfortable with and feel is the most efficient and effective. There is not one answer for everyone. I do a lot of texts with clients.
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
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