Vantage is a great product and has great support. When working on a golf course with a ton of LED lights, they sent someone out to help solve a bunch of problems. And with the way the dimmers mount in the panels and require no tools to install, I was able to teach the head of maintenance for the club how to troubleshoot the system and replace dimmers. personally, i like the hardware and programming much better than Lutron.
Civil War reenactment is LARPing for people with no imagination.
Too small for Lutron? I'm pretty sure that doesnt exist. There are always options with them.
??? If you are not killing it, selling a bunch of lighting control, Lutron wants nothing to do with you. "Always options with them"? Yes, they tell you to go buy their product from an electrician or electrical house (usually at retail pricing). Sorry, that is NOT an option for a A/V dealer. So small dealers are stuck with the limited selection thru our distributors. And even that has strings attached usually.
For those that are big enough (do enough lighting control) to have a Lutron account, good for you. Hopefully you are big enough that Lutron thinks twice before stealing your customer if they can. They sure don't think twice about raping a small dealer in the arse, doing whatever it takes to undercut them - including giving customer's the internal friend's & family plan (20%+ off dealer cost) if they have to, to steal the customer. I had it happen several times back in the day, when Lutron would get a hold of the customer's information. Why do you thing they have those forms they want you to submit about the job, that request all the customer's info?
I STILL see that going to this day. Just had a customer last month, looking at getting a bunch of Lutron shades. Told him I don't carry those and voiced my reasons why. For fun he called Lutron (I think because he didn't believe me), they got him in touch with the regional rep. Customer told them he had an A/V dealer that was going to sell him the shades - the rep told him he could sell to him direct and the price he quoted was 10% above dealer cost. He agreed that it was very sleazy.
On November 5, 2017 at 02:47, Brad Humphrey said...
Hopefully you are big enough that Lutron thinks twice before stealing your customer if they can. They sure don't think twice about raping a small dealer
It's hard to swim with sharks.
At one point we were trying to develop some high rise and tract projects with the early BOSE whole house stuff. (We were just trying to be "commercial" with a high name recognition brand, it was lousy product.) We held wine & cheese events for designers and developers. And, we had an outside sales person. Every time we developed a good lead, a factory guy would appear and undercut our price. It didn't take too long for us to figure out that BOSE should develop its own leads.
My experience with Lutron has been different. I'm a small one man shop, but do enough lighting control and shading business to be direct with Lutron.
My Lutron rep has passed a few leads to me and also shut down two homeowners (both were in the design industry) who were trying to circumvent local dealers and get a better deal direct.
I've heard of shady stuff going on in other markets, so maybe it's dependent on who the rep is, but my experience has been very good. It takes some work to get started with Lutron, but one of the best things I've ever done for my business.
I think Vantage is a solid choice, but wanted to speak up and say that my experience with Lutron has been very different than some of you are stating.
Yes. You guys out on the West coast have mentioned before, about how things seem different with Lutron out there.
Our friend from Kansas and a few others up the coast here however, have seen Satan's... I mean Lutron's sleaziness way to often over the last 20+ years. Not the same reps and different reps over time - always the same underhanded policies.
Hopefully that West coast Lutron rep sticks around for a long time. But I have seen you do quite a bit of business with Lutron. I would think you are well within that category of "dealers they would never try and screw over".
I still remember the 1st time I ever met a Lutron rep (1997). He was the nicest guy, seemed to want to bend over backwards for us, even bought lunch that day. When we got to talking about what kind of numbers I was expecting to do, his personality changed completely. At that point, I was just wasting his time and he was adamant about moving on down the road. Wow. The experience over the years didn't get any better lol
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