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Custom Installers' Lounge Forum - View Post
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The following page was printed from RemoteCentral.com:
| Topic: | SnapAV hold times - 2 This thread has 24 replies. Displaying posts 16 through 25. |
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| Post 16 made on Wednesday October 11, 2017 at 19:21 |
Hertz Active Member |
Joined:
Posts: | December 2007
657 |
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Lol. Call C4. " Your estimated wait time is 52 minutes" etc.....
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| Post 17 made on Wednesday October 11, 2017 at 20:19 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,486 |
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On October 11, 2017 at 17:33, Zohan said...
He gave me alternate contact options in case I cant get through to phone support.
Thanks for the contact Erik. Zohan got the batphone number.
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| Post 18 made on Wednesday October 11, 2017 at 20:21 |
goldenzrule Loyal Member |
Joined:
Posts: | July 2007
8,474 |
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Years ago when I was painfully forced to work on Panasonic digital phone systems, each and every call in to support was 3 hours minimum, and the techs on the line were the biggest a-holes I have ever encountered in this industry.
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| Post 19 made on Wednesday October 11, 2017 at 20:46 |
tweeterguy Loyal Member |
Joined:
Posts: | June 2005
7,713 |
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Lesson to be learned: complain and publicly shame the company; get VIP concierge hotline number. Noted. What happens when that queue is bogged down then due to others doing the same thing ;-)
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| Post 20 made on Wednesday October 11, 2017 at 21:14 |
3PedalMINI Loyal Member |
Joined:
Posts: | July 2009
7,860 |
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On October 11, 2017 at 20:46, tweeterguy said...
Lesson to be learned: complain and publicly shame the company; get VIP concierge hotline number. Noted. What happens when that queue is bogged down then due to others doing the same thing ;-) Call the original tech support line? :)
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The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin |
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| Post 21 made on Wednesday October 11, 2017 at 23:33 |
GotGame Super Member |
Joined:
Posts: | February 2002
4,022 |
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Having the same OVRC problem to with one router. Having multiple tries to update firmware on a AP that will not take. I would like replacements. I have had a few IP outlets fail. One shows no issue on OVRC, unless you try to get into it.
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I may be schizophrenic, but at least I have each other. |
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| OP | Post 22 made on Thursday October 12, 2017 at 07:27 |
Zohan Super Member |
Joined:
Posts: | September 2010
3,096 |
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Lol guys.
FWIW, to be clear I do like snap tech support. I think they do a very good job and they do care to get things straightened out when they need to. Was just getting through to them was the issue.
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| Post 23 made on Thursday October 12, 2017 at 08:15 |
Dawn Gordon Luks Founding Member |
Joined:
Posts: | September 2001
1,178 |
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On October 11, 2017 at 20:21, goldenzrule said...
Years ago when I was painfully forced to work on Panasonic digital phone systems, each and every call in to support was 3 hours minimum, and the techs on the line were the biggest a-holes I have ever encountered in this industry. If you purchase Panasonic from Capitol Sales, you get Capitol's tech support. Great bunch of folks.
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| Post 24 made on Thursday October 12, 2017 at 08:58 |
Fred Harding Super Member |
Joined:
Posts: | October 2001
3,459 |
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thanks, Dawn. Appreciate the kind words. We are proud of the support team here.
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On the West Coast of Wisconsin |
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| Post 25 made on Thursday October 12, 2017 at 11:00 |
GotGame Super Member |
Joined:
Posts: | February 2002
4,022 |
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Except capitol does not fix panasonic projectors. No advanced replacements like Epson. Why do you think I put these into all my corporate accounts.
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I may be schizophrenic, but at least I have each other. |
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