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Forums > CI World > Custom Installers' Lounge
Companies that do 3rd party help desk
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Companies that do 3rd party help desk
This thread has 5 replies. Displaying all posts.
Post 1 made on Wednesday August 30, 2017 at 19:16
AnilAppleLink
Long Time Member
Joined:
Posts:		February 2012
236
I have a customer that I am going to set up his network but he wants 24/7 help desk support which I do not offer. I would like to know if there are companies that can work with me to provide the 24/7 help desk and I provide the on-site IT Services.
--
Thanks,
Anil A. Apple Communication LLC. www.apple-link.com Pro-AV - Pro Lighting - Networking - Security Cameras - Home Theater For all your low voltage cabling needs
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Post 2 made on Wednesday August 30, 2017 at 21:48
MNTommyBoy
Senior Member
Joined:
Posts:		November 2010
1,063
Not too helpful, but I thought there was a company featured in CEPro last year that did that. Colorado? Julie??
"There's a big difference between winging it and seeing what happens. Now let's see what happens." ~MacGruber
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OP | Post 3 made on Wednesday August 30, 2017 at 23:06
AnilAppleLink
Long Time Member
Joined:
Posts:		February 2012
236
On August 30, 2017 at 21:48, MNTommyBoy said...
Not too helpful, but I thought there was a company featured in CEPro last year that did that. Colorado? Julie??

I thought I may of saw something somewhere.
--
Thanks,
Anil A. Apple Communication LLC. www.apple-link.com Pro-AV - Pro Lighting - Networking - Security Cameras - Home Theater For all your low voltage cabling needs
Reply
Post 4 made on Thursday August 31, 2017 at 05:30
Stryker
Long Time Member
Joined:
Posts:		November 2010
402
Onevision does what your looking for I believe. And was featured in ce pro
"If they give you ruled paper, write the other way"
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OP | Post 5 made on Thursday August 31, 2017 at 13:33
AnilAppleLink
Long Time Member
Joined:
Posts:		February 2012
236
On August 31, 2017 at 05:30, Stryker said...
Onevision does what your looking for I believe. And was featured in ce pro

Thanks Yes I believe this is the company I remember seeing.
--
Thanks,
Anil A. Apple Communication LLC. www.apple-link.com Pro-AV - Pro Lighting - Networking - Security Cameras - Home Theater For all your low voltage cabling needs
Reply
Post 6 made on Thursday August 31, 2017 at 17:32
juliejacobson
CE Pro Magazine
Joined:
Posts:		April 2003
3,032
I don't know if/how these folks handle like serious mission-critical network issues but the folks in our channel are:

Axius
OneVision
Bluewavetec - IT services, exhibiting at CEDIA, first I'd heard of them, but they haven't returned my emails.
Access Networks (with Cenersys) - definitely big network support

All at CEDIA
"CEPro: your website sucks!" - Fins
www.cepro.com
[Link: twitter.com]
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