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Topic:
Netflix stuck at 25%
This thread has 12 replies. Displaying all posts.
Post 1 made on Saturday August 12, 2017 at 23:14
Ernie Gilman
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A client has a Roku 4 and watches Netflix. She's got a wifi connection.

Right now it's stuck at 25%... I neglected to ask what she was trying to watch.

Anyway, 25% tells me she's got some kind of internet connection. Otherwise I think it would stop at zero. I know this is hardly any information, but any hints? Any quirks that Netflix is trying out on us today?

Incidentally, at another client yesterday, Netflix had no audio until I hit PLAY on something. Then the audio was normal. This was on a Sony BDPlayer. Any ideas on that one?

Thanks.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 2 made on Saturday August 12, 2017 at 23:52
tweeterguy
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Change DNS on router to google's servers ?
Post 3 made on Saturday August 12, 2017 at 23:59
Audiophiliac
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I get the 25% hangup here and there. Most of the time, backing out, and trying again works. Once in a while I may have to reboot my TiVo Bolt or Xbox One. It seems like a Netflix issue to me. It does not happen often enough to be a problem for me.

No idea on the Sony. I have had a handful of weird issues with the Sony BDP relating primarily to network. Maybe related but not exactly what you describe.
"When I eat, it is the food that is scared." - Ron Swanson
Post 4 made on Sunday August 13, 2017 at 07:36
highfigh
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On August 12, 2017 at 23:14, Ernie Gilman said...
A client has a Roku 4 and watches Netflix. She's got a wifi connection.

Right now it's stuck at 25%... I neglected to ask what she was trying to watch.

Anyway, 25% tells me she's got some kind of internet connection. Otherwise I think it would stop at zero. I know this is hardly any information, but any hints? Any quirks that Netflix is trying out on us today?

Incidentally, at another client yesterday, Netflix had no audio until I hit PLAY on something. Then the audio was normal. This was on a Sony BDPlayer. Any ideas on that one?

Thanks.

If a Roku has no connection, it would show that.

If you're not onsite, do you ask that your customers do a speed test? If not, why not? It's not difficult and it can save you a trip.

It's not hard to go into the Roku's menu to see if the wireless connection is good or bad- walk them through it. Also, rebooting is a good tool.

Sometimes, NetFlix is slow because their network traffic is excessive. That's their story and they're sticking to it.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
OP | Post 5 made on Sunday August 13, 2017 at 10:35
Ernie Gilman
Yes, That Ernie!
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On August 13, 2017 at 07:36, highfigh said...
If a Roku has no connection, it would show that.

Thought so, wasn't sure. Doesn't getting stuck above 0% prove connection to the internet?

If you're not onsite, do you ask that your customers do a speed test? If not, why not? It's not difficult and it can save you a trip.

I was not onsite and I did exactly that. She found it too difficult to try. Plus I need to update myself to be sure the speed test is not one of those that's biased to show ISP as faster than it really is.

It's not hard to go into the Roku's menu to see if the wireless connection is good or bad- walk them through it. Also, rebooting is a good tool.

It's not hard but I don't have the Roku so I can't see the steps she'd have to take. That's a formula for getting it wrong.

Sometimes, NetFlix is slow because their network traffic is excessive. That's their story and they're sticking to it.

Yeah, I know.

Thanks for the help.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 6 made on Sunday August 13, 2017 at 12:09
goldenzrule
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On August 13, 2017 at 10:35, Ernie Gilman said...
Thought so, wasn't sure. Doesn't getting stuck above 0% prove connection to the internet?

This reminds me of my client that has Sonos issues related to their crappy network. When I said we HAVE to upgrade the network, she said that's not the cause because her playbar works fine with the TV.

Having internet does not mean there is enough bandwidth to stream.
Post 7 made on Sunday August 13, 2017 at 12:46
Mac Burks (39)
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Next time it gets stuck at 25%...

"Unplug...plug back up...let me know what happens."
Post 8 made on Sunday August 13, 2017 at 14:50
Audiophiliac
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Today's equipment needs a reboot button in the remote. Label it "FIX ME" .
"When I eat, it is the food that is scared." - Ron Swanson
Post 9 made on Sunday August 13, 2017 at 16:59
buzz
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Ha! There should be a big red button: "PUNISH", where people can vent their frustration.

On topic, I have a customer who gave up on ROKU 4 and uses his AppleTV.

Last edited by buzz on August 13, 2017 17:15.
Post 10 made on Sunday August 13, 2017 at 17:16
goldenzrule
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On August 13, 2017 at 16:59, buzz said...
Ha! There should be a big red button: "PUNISH", where people can vent their frustration.

On topic, I have a customer who gave up on ROKU 4 and uses his AppleTV.

Well that's ass backwards. Roku issues to date = 0. ATV issues to date = too many to count.
Post 11 made on Sunday August 13, 2017 at 19:14
highfigh
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On August 13, 2017 at 10:35, Ernie Gilman said...
Thought so, wasn't sure. Doesn't getting stuck above 0% prove connection to the internet?

I was not onsite and I did exactly that. She found it too difficult to try. Plus I need to update myself to be sure the speed test is not one of those that's biased to show ISP as faster than it really is.

It's not hard but I don't have the Roku so I can't see the steps she'd have to take. That's a formula for getting it wrong.

Yeah, I know.

Thanks for the help.

It does, but it's possible that something might cause the network to lag and drop out- it could lose the connection and show that it's loading because the Roku has a fairly large buffer. Mine has played Pandora for minutes when I had to reboot the U-Verse router.

1) Press the Home button twice (the first time only takes you to the row of channels where you chose what you were watching)
2) Scroll up one step to Settings
3) Press the Right button twill show the list, the first option being Network
4) Right button again will show Connected (or not), Connection Type, IP address, Wireless MAC address, Signal Strength and Wireless channel

If she has to reboot it, she would:

1) Home Button twice
2) Scroll up one step to Settings
3) Press Right Button once
4) scroll up one step to System
6) Press Right button once and it will stop at 'About'
7) Scroll up three steps to System Restart

7a) System Update is one step above System Restart

Might not be a bad idea to tell her to do 7a), instead- it will restart automatically if the update has been performed. If there's no update, she should choose 7).

What kind of network hardware does she have? I called Applecare on Tuesday and the guy told me to stop while I was describing the network to tell me they don't recommend, nor do they support, more than three Apple Airport and/or Time Capsule in the same system. I don't remember seeing that here and I definitely don't remember them telling me about that little detail.

It would have helped to know that ten years ago when I first encountered the crap that comes from using their network shyte. I could have avoided wasting a lot of time.

If the update or restart don't help, tell her to do a speed test- she could have full signal strength and no bandwidth to the outside. If someone added an Apple Airport and didn't configure it correctly, it will crash the network as soon as it's connected. Signal strength will look normal, but the speed will take a complete dump.

Last edited by highfigh on August 13, 2017 19:24.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 12 made on Sunday August 13, 2017 at 19:17
highfigh
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On August 13, 2017 at 17:16, goldenzrule said...
Well that's ass backwards. Roku issues to date = 0. ATV issues to date = too many to count.

I have a Roku Gen3 that restarts on its own frequently, but I have read that Gen 3 has issues. I'm using a Gen 2 in my bedroom and a Roku Stick in my living room- both work great.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 13 made on Sunday August 13, 2017 at 19:56
goldenzrule
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On August 13, 2017 at 19:17, highfigh said...
I have a Roku Gen3 that restarts on its own frequently, but I have read that Gen 3 has issues. I'm using a Gen 2 in my bedroom and a Roku Stick in my living room- both work great.

I have more gen3's out there than anything, plus two in my house, 1 in my folks house and 1 in my father in law's house, and never had a single issue with any. They really have been rock solid


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