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Custom Installers' Lounge Forum - View Post
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The following page was printed from RemoteCentral.com:
| Topic: | Charging clients for them being sneaky This thread has 21 replies. Displaying posts 16 through 22. |
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| Post 16 made on Saturday July 15, 2017 at 08:21 |
Dawn Gordon Luks Founding Member |
Joined:
Posts: | September 2001
1,178 |
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Also in the future, setup Acrobat to use encryption -- only allowing printing and no editing.
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| Post 17 made on Sunday July 16, 2017 at 02:54 |
Mario Loyal Member |
Joined:
Posts: | November 2006
5,681 |
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I want to help but I still can't figure out exactly what happened based on what and how you've phrased you post.
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| Post 18 made on Sunday July 16, 2017 at 09:35 |
highfigh Loyal Member |
Joined:
Posts: | September 2004
8,321 |
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On July 14, 2017 at 23:48, IRkiller said...
This When someone takes bits and pieces from various e-mails to make one that shows something that's false, it's not a misunderstanding.
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My mechanic told me, "I couldn't repair your brakes, so I made your horn louder." |
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| Post 19 made on Tuesday July 18, 2017 at 12:14 |
william david design Super Member |
Joined:
Posts: | March 2005
2,943 |
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I had a variation of this happen with a client whose husband "heard" one thing and the wife "heard" something else when I went over their proposal.
My recommendation would be to "Columbo" your client. Columbo was a police show and he was a detective in that show. He always asked questions he already knew the answers to in the show.
I would set up a meeting with the client to discuss the items "omitted" and bring copies of your original email exchange and bring the cut and pasted email, also.
I would show the client the false email compared to the originals and innocently ask "Client X, I'm having trouble reconciling the email you sent showing both line items are included whereas my originals clearly show that only the IR only was included. Is there a chance you might explain how this might be possible?".
A nice open-ended question like this should get the client squirming and stammering to respond...
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Defectus tuus consilium carpere discrimen mihi non constituit. |
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| Post 20 made on Tuesday July 18, 2017 at 14:33 |
Mac Burks (39) Elite Member |
Joined:
Posts: | May 2007
17,518 |
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Dont play games or beat around the bush. Create a pdf file with the emails in chronological order and highlight the important parts.
"The item you are asking about is not part of the original scope and we do not have an agreement after the fact. I apoligize if there was any confusion. Please reference the attached PDF file that shows our email exchanges in chronological order."
Ask if they want to pay you to bring the item in question out and install it. Done.
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Avid Stamp Collector - I really love 39 Cent Stamps |
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| Post 21 made on Wednesday July 19, 2017 at 08:36 |
bricor Advanced Member |
Joined:
Posts: | March 2006
902 |
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I had a potential client tell me that when he was getting quotes for his pool, he would scan and modify the quotes to lower the numbers, then give those quotes to the other companies bidding to get them to come back lower.
What a F**ktard.
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| Post 22 made on Wednesday July 19, 2017 at 09:44 |
buzz Super Member |
Joined:
Posts: | May 2003
4,371 |
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This is the same person who feels that the companies are inherently unethical. He'd have a great career in Washington, DC.
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