I tell it blows my mind how horrible so many distributors, vendors, direct etc websites are. Especially when it comes to changing or adding a new card to your account or seeing what shipping is when you're placing the order. Having to get sent credit card auth forms. Modify the PDF. Send the damn thing back. Wait for approval. So archaic. It's especially irritating when your not behind a computer and want to complete the forms over a mobile device.

It's 2017. Get your $h_t together!

My site doesn't have those issues :x

SnapAV, mediocre products at mediocre prices, excellent web portal and service.

The service is so good in fact that when you replace your 50th amplifier and eat all that labor your final impression is how on top of the situation they were to just blanket send replacements based on their database showing you had purchased the offending units.

Lol.

They do have a decent website. That I appreciate.

The other day I didn't appreciate so much. 9am I call in an order. I called 30 seconds later to cancel one item. A switch I thought was fanless then realized it wasn't. So my bad on that...anyways apparently it was too late cancel. Now mind you items don't ship until 7pm and although it's sitting right there in warehouse for 10 hours you can't do a return until FedEx actually picks it up. She said well they are busy there and it's more work for them to try and return it before it ships. My thought process was ok... so it's less work to pack it. Tape it. Label it. Put it on the truck. Ship it. The call fedex to request it be shipped back. Receive it. Open the box. Process the return in the system. Send it to accounting to process a return. 2 weeks later u get your money back. I just don't get it. How do people look at this process and not be like wow. This is inefficient as f_ck. We should fix this.



Ughhh the disaster I just dealt with ordering some cable thru a vendor. I won't even get into it. The incompetence in this world is baffling.

^^ translation: the commission from that sale will be put on her next paycheck, allowing her the luxury to buy just one more Mountain Dew out of the company vending machine.

hahaha. You're way ahead of me. I woulda never figured that out.

It wasn't a big deal, but when I went to the deli counter at the local grocery store, I asked for a pound of chicken salad. The young woman working behind the counter looked for a one pound container, but they weren't with the half and two pound sizes, so her mission was set- find a one pound container, regardless of how long it takes. She went into the back, looked around, came out and as she walked past, she said "This will take a few minutes". She went to the far end of the deli and looked around, bupkis. As she walked back, the other girl who was slicing Turkey walked right in front of her, so she had to change course to avoid a collision. The woman next to me looked over and said "It boggles the mind" and I replied, "The manual clearly states that one pound of salad should be put in a one pound container", then I asked "Ever seen a June bug that can't get out of a corner?".

I don't know who trains these people, but holy crap!

I called ATT U-Verse support to find out if the TV receiver in the kitchen of a house I have been working on can be controlled via RF and the droid wouldn't stop asking for their phone number. I gave the name, address, account number, pass code and told it that my name is attached to the account, but that didn't keep them from asking for the phone number again. I said it doesn't matter, I just want info about THEIR hardware, but the next thing I knew, I was being asked for the phone number. It's ironic, because they only have U-Verse for internet and TV- I would have thought the account # and pass code would have been enough, but.......

On a lighter note,I called Luxul Tech support today about a failing XAP1500 that needed reset a couple times a week.

5 minutes later,I had an RMA, advance exchange,and an upgrade to a 1510!

AND it was out of warranty by a month or two.

I gave him the serial number and he knew were and when it was purchased!

The client is happy and so am I.

Now if I could only get the local fast food joint to give me everything I ordered,life would be good!