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Topic:
DirecTV refused to hookup their Boxes to J+P
This thread has 24 replies. Displaying posts 1 through 15.
Post 1 made on Saturday May 27, 2017 at 13:56
vwpower44
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Finished up a job yesterday. Pretty simple. A condo with 4 TV's. Just Add Power with one DirecTV Box, One AppleTV, and 1 Roku. Its for a single guy. No Kids, No Girl friend.

Directv refused to hook up the directv system (one box!) They said it is illegal to hook up one directv box to multiple TV's. He said he isn't allowed. I called his supervisor and he confirmed that this is considered fraud. Long story short, the guy left. I have never ran into this before, and we do tons of J+P and DirecTV. The supervisor said that if it is hooked up and split DirecTV knows it, and they will turn you over to their fraud dept.

If one shred of this is true I would love to know. In the meantime, my client doesn't have TV in their new condo except for AppleTV and Roku.
Stay Hungry, Stay Foolish...
Post 2 made on Saturday May 27, 2017 at 14:17
Brad Humphrey
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Wow, stupidity knows no bounds.

Clear case of simple minded idiots confusing the rule about having receivers in multiple homes under 1 account.
Need to call back and get a proper agent on the line.
I can't believe they actually said "turn you over to the fraud department". My immediate response would have been "Then I'll turn you over to the dumbass department".
Post 3 made on Saturday May 27, 2017 at 14:20
Ernie Gilman
Yes, That Ernie!
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The only way DirecTV could know would be if the DirecTV receiver were connected to the internet AND the receiver had some way of detecting if the video outputs were being split. I'd think that even if that were possible, a product like the EDID detective would limit the info going back to the DirecTV receiver from downstream so that it looked like only one display was connected.

I could be wrong.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 4 made on Saturday May 27, 2017 at 14:22
kgossen
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Welcome to the world of stupid. Here they come in to add a new box and proceed to cut off all the good F connectors you installed and put their own crap ones on. If gear is in a rack they will activate them on the floor and leave. They're not allowed to do any settings in the router they provided even if you ask.

From what I know of here, it's not illegal to have the box connected to the matrix, you're just not supposed to have more than 1 TV showing video from a single box.

In our electrical code, if you go to the store and buy a TV, it's technically illegal for you to plug it in yourself. You're supposed to call an electrician for anything over 100 va.

As a licensed low voltage tech I'm allowed to run my own 110v branches. If the product being plugged into it is more than 100 va, I'm not allowed to plug it in...............
"Quality isn't expensive, it's Priceless!"
Post 5 made on Saturday May 27, 2017 at 16:12
3PedalMINI
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I was in this situation with fios once.

I just told him it was an extender that went directly to the TV and "showed him" No reason the cable monkey needs to walk around the house and see the TV's and if he asks just say the TV is for the built in "smart functions" only. No need to get technical with him. Just point to point extenders!

If this is the case going forward with stupid monkeys we should just run a coax during pre-wire to behind the TV and have it hanging down with an HDMI then move the box after the monkey leaves.
The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin
Post 6 made on Saturday May 27, 2017 at 17:08
tca
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We always have DirecTV/Cable/Fios connect the box directly to the TV to get it going, then we connect it ourselves in the rack and to JAP. This way you can avoid a situation like you are in now.
Post 7 made on Saturday May 27, 2017 at 17:47
Trunk-Slammer -Supreme
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One client has a third receiver in his motor home, and it's on his list with DTV as just that.

In other words, DTV knows that this receiver IS in a second home, so that "no receiver in a different home" claim doesn't seem to hold water.
Post 8 made on Saturday May 27, 2017 at 17:48
Ernie Gilman
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On May 27, 2017 at 14:22, kgossen said...
From what I know of here, it's not illegal to have the box connected to the matrix, you're just not supposed to have more than 1 TV showing video from a single box.

I'd like to see the second half of that in print.

I run the composite output of my HR24 through a modulator to a second room and the receiver has a method built into it to adjust the resolution of the receiver so the second output can be used. If you can't use both outputs, why do they build in a quick button (hold EXIT) to accommodate using both outputs?

In our electrical code, if you go to the store and buy a TV, it's technically illegal for you to plug it in yourself. You're supposed to call an electrician for anything over 100 va.

A small TV might draw less than 100 VA.

As a licensed low voltage tech I'm allowed to run my own 110v branches. If the product being plugged into it is more than 100 va, I'm not allowed to plug it in...............

That seems suspect, a misinterpretation like the one made by the DirecTV in the first post.

In fact, the following products, to my recollection, are ALL over 100VA, so it really does bear looking into:
microwave
toaster
toaster oven
large electric drill
hair dryer
most A/V receivers
skil saw
sawzall
some lights
-- it's illegal to screw in a 150W bulb? replace a 300W work light?

Last edited by Ernie Gilman on May 27, 2017 17:58.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 9 made on Saturday May 27, 2017 at 18:20
King of typos
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On May 27, 2017 at 17:48, Ernie Gilman said...
I'd like to see the second half of that in print.

I run the composite output of my HR24 through a modulator to a second room and the receiver has a method built into it to adjust the resolution of the receiver so the second output can be used. If you can't use both outputs, why do they build in a quick button (hold EXIT) to accommodate using both outputs?

A small TV might draw less than 100 VA.

That seems suspect, a misinterpretation like the one made by the DirecTV in the first post.

In fact, the following products, to my recollection, are ALL over 100VA, so it really does bear looking into:
microwave
toaster
toaster oven
large electric drill
hair dryer
most A/V receivers
skil saw
sawzall
some lights
-- it's illegal to screw in a 150W bulb? replace a 300W work light?

In addition, anything using 230VAC.

Dryer,
Air compressor
Window AC
Refrigerator

Though the last two are typically 115VAC.

KOT
Post 10 made on Saturday May 27, 2017 at 18:38
tweeterguy
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Because the bars, restaurants, casinos with hundreds of TVs have a matching number of DirecTV boxes? What a bunch of assholes. You really should have just had them setup the box at the tv (ran coax across the floor if need be) to make him feel special about his job.
Post 11 made on Saturday May 27, 2017 at 20:27
Fins
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I've had problems with DTV over this before. I learned never tell them what the matrix is. Tell them it's an HDMI extender to the bedroom. It makes everything easier. The service providers don't like losing that extra $7 a month.
Civil War reenactment is LARPing for people with no imagination.

Post 12 made on Sunday May 28, 2017 at 12:42
Ernie Gilman
Yes, That Ernie!
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On May 27, 2017 at 18:20, King of typos said...
In addition, anything using 230VAC.

Dryer,
Air compressor
Window AC
Refrigerator

Though the last two are typically 115VAC.

So are the first two... oh, I'm thinking gas dryer...

Let's don't forget
waffle maker
cement mixer, pretty much any size.
Yeah, probably all over 100 VA.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
OP | Post 13 made on Wednesday May 31, 2017 at 07:56
vwpower44
Super Member
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DirecTV is coming out today. Wish me luck. They said I will need DirecTV at each TV location. I told them we are only hooking up 1 TV, and the rest will be for streaming. This is such a pain.
Stay Hungry, Stay Foolish...
Post 14 made on Wednesday May 31, 2017 at 10:01
2nd rick
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I swear that cable and sat techs are trained on how to be as big of a pain as humanly possible.

Customer service takes a LONG distant second to just being as diligent as possible to impede the successful installation and integration of *the only thing they do*.

It's a fine art. Part of me respects the effort. Someone put some serious thought into creating a culture with such a strong commitment to throwing up that many roadblocks to customer satisfaction.
Rick Murphy
Troy, MI
Post 15 made on Wednesday May 31, 2017 at 11:18
kgossen
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On May 27, 2017 at 17:48, Ernie Gilman said...
I'd like to see the second half of that in print.

I run the composite output of my HR24 through a modulator to a second room and the receiver has a method built into it to adjust the resolution of the receiver so the second output can be used. If you can't use both outputs, why do they build in a quick button (hold EXIT) to accommodate using both outputs?

A small TV might draw less than 100 VA.

That seems suspect, a misinterpretation like the one made by the DirecTV in the first post.

In fact, the following products, to my recollection, are ALL over 100VA, so it really does bear looking into:
microwave
toaster
toaster oven
large electric drill
hair dryer
most A/V receivers
skil saw
sawzall
some lights
-- it's illegal to screw in a 150W bulb? replace a 300W work light?

Maybe this will help you.

[Link: justsomething.co]

I love when you chime in with ZERO knowledge. This is electrical code here in BC. Technically speaking, buying a toaster that is over 100va should be plugged in by a licensed electrician according to our inspectors. Nobody has ever gotten into to trouble but this is on the books from who knows how long ago.

Maybe in the future, post stuff you know (Yes your subjects will be severely limited but, you won't look like the complete idiot you usually do!). I know it will be hard for you to resist one of your useless multi paragraph rants, but for the rest of us, please do.
"Quality isn't expensive, it's Priceless!"
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