On May 26, 2017 at 22:21, Fins said...
Today we did an install for a client that used Dish. The Dish tech showed up and supposedly did the activation on the reciever. After he left and we finished mounting the tv, we found the receiver wasn't active. We were able to call Dish and give them the receiver ID (we didn't have any account info) and got them to finish the activation. I'd never get DTV to do that.
Not to defend DTV customer service, because they do blow. Ever increasingly with the recent merger. But I have done something like this dozens of times with DTV. Social engineering is an art!!
I am at my vacation home and don't have my info, my wife set up the account so its under her SS#, and I have used 4434 as the last 4 the SS# on account countless times. Just say it with confidence. I have no idea where this number came from, but it works a lot. With any of the providers.