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Comcast integrator channel
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| Topic: | Comcast integrator channel This thread has 12 replies. Displaying all posts. |
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| Post 1 made on Wednesday March 22, 2017 at 14:02 |
buzz Super Member |
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Posts: | May 2003
4,371 |
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Is it required that one have a Comcast account as a condition to sign up? I've been avoiding this because I don't like their NDA, but I've been thinking about just sucking it up and joining.
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| Post 2 made on Wednesday March 22, 2017 at 14:39 |
3PedalMINI Loyal Member |
Joined:
Posts: | July 2009
7,860 |
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You don't hve to! I've been a CXI member for two years now and just switched to Comcast last month, mainly because of CXI actually!
It makes things sooooo much easier...and you can order a rack mount xfinity box to boot!
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The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin |
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| Post 3 made on Wednesday March 22, 2017 at 15:28 |
Any word on IP control? Seems like it's been "coming soon" for a while?
My first experience a couple years ago with CXI was horrible, never heard back after I submitted info on their portal for a client upgrade and then followup up with two phone calls. Finally called the regular customer service number and setup the upgrade with the client.
The second and more recent time I called and asked for help after a client ordered an X1 upgrade and I couldn't get it all working correctly myself. Setup an appointment for early AM two days later. Tech showed up on time and had all the correct parts needed. He struggled to get it all working (9 total boxes, multiple DVRs, had to add a resi gateway to the account?, new amplified splitter) I was very happy in the end.
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| Post 4 made on Wednesday March 22, 2017 at 15:39 |
Mario Loyal Member |
Joined:
Posts: | November 2006
5,681 |
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In my city, Comcast is unavailable. Wish they were since CableOne has a stupid low limit of 300G/month for ISP vs. Comcast's 1000G/mo.
With that said, when I joined CXI program, there was not a single inquiry about being a customer, etc. The program is an awesome one and anyone that services Comcast area should definitely join.
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| Post 5 made on Wednesday March 22, 2017 at 15:49 |
3PedalMINI Loyal Member |
Joined:
Posts: | July 2009
7,860 |
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On March 22, 2017 at 15:28, SammPX said...
Any word on IP control? Seems like it's been "coming soon" for a while?
My first experience a couple years ago with CXI was horrible, never heard back after I submitted info on their portal for a client upgrade and then followup up with two phone calls. Finally called the regular customer service number and setup the upgrade with the client.
The second and more recent time I called and asked for help after a client ordered an X1 upgrade and I couldn't get it all working correctly myself. Setup an appointment for early AM two days later. Tech showed up on time and had all the correct parts needed. He struggled to get it all working (9 total boxes, multiple DVRs, had to add a resi gateway to the account?, new amplified splitter) I was very happy in the end. I just emailed them about this. The response was that it will only be available through CXI integrators. They also said it has been finished and tested. They are currently waiting on confirmation from control manufacturers. The other part of this is they are shuring up the back end, security and also legal issues. Aparently the IP control will go through the cloud and not direct to boxes, similar to how the boxes currently respond to remote commands. We'll see!
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The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin |
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| Post 6 made on Wednesday March 22, 2017 at 19:38 |
ichbinbose Select Member |
Joined:
Posts: | August 2011
1,824 |
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On March 22, 2017 at 15:49, 3PedalMINI said...
I just emailed them about this. The response was that it will only be available through CXI integrators. They also said it has been finished and tested. They are currently waiting on confirmation from control manufacturers. The other part of this is they are shuring up the back end, security and also legal issues. Aparently the IP control will go through the cloud and not direct to boxes, similar to how the boxes currently respond to remote commands.
We'll see! That's odd as I asked about ip control last week and was told they had no idea
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| Post 7 made on Wednesday March 22, 2017 at 19:47 |
3PedalMINI Loyal Member |
Joined:
Posts: | July 2009
7,860 |
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On March 22, 2017 at 19:38, ichbinbose said...
That's odd as I asked about ip control last week and was told they had no idea Hmmm
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The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin |
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| Post 8 made on Wednesday March 22, 2017 at 19:54 |
ichbinbose Select Member |
Joined:
Posts: | August 2011
1,824 |
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On March 22, 2017 at 19:47, 3PedalMINI said...
Hmmm I was also told at cedia that it should only be a couple of weeks, well that was over 6 months ago. So at this point I'll believe it when I see it I also see no reason why it should only be Cxi integrators.
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| Post 9 made on Wednesday March 22, 2017 at 21:25 |
P2P Long Time Member |
Joined:
Posts: | April 2012
282 |
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Comcast will give rack mounted units to anyone who asks. Walked into a new client the other day who had two of them. Asked how he got them and he said he just asked for them!
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| OP | Post 10 made on Thursday March 23, 2017 at 07:57 |
buzz Super Member |
Joined:
Posts: | May 2003
4,371 |
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I can't vouch for the accuracy of this comment, but I heard that one of the main drivers of IP control has left the company.
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| Post 11 made on Thursday March 23, 2017 at 08:10 |
Total Control Remotes Super Member |
Joined:
Posts: | July 2006
2,987 |
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To follow up on Buzz's comment, let's just say the restaurant needs to hire a new cook.
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| Post 12 made on Thursday March 23, 2017 at 08:13 |
roddymcg Loyal Member |
Joined:
Posts: | September 2003
6,796 |
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On March 23, 2017 at 07:57, buzz said...
I can't vouch for the accuracy of this comment, but I heard that one of the main drivers of IP control has left the company. Neal was a driving force behind a lot of the CXI stuff going on and has left Comcast.
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When good enough is not good enough. |
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| Post 13 made on Thursday March 23, 2017 at 08:33 |
King of typos Loyal Member |
Joined:
Posts: | June 2002
5,280 |
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On March 22, 2017 at 15:39, Mario said...
In my city, Comcast is unavailable. Wish they were since CableOne has a stupid low limit of 300G/month for ISP vs. Comcast's 1000G/mo.
With that said, when I joined CXI program, there was not a single inquiry about being a customer, etc. The program is an awesome one and anyone that services Comcast area should definitely join. Exactly. Why would Comcast care that you are a customer for their CXI program? It's like someone applying for a position at Comcast only to get turned down because their not a customer. Whether they are located in a Comcast service area or not. KOT
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