I have a good client. i put a full luxul setup in there house. Router, controller, 3 1510's and a 310 for a small dead spot. The client has been complaining that all her devices get really slow sometimes. I have been out 4 or 5 and everything is fine.

Today she said her brand new office iMac was slow. It wouldn't connect to 2.4 at all but 5ghz worked fine. The crazy thing is My droid phone was connected to 2.4 and speed tests had it a 50 download.

One other thing that was weird. Her list of networks, had networks this computer had never connected to but her other Apple devices did. Like hotels in other states. Is the cloud involved in the network ?

Has anybody had luxul problems with Apple devices?

As far as the Wi-Fi issues, well, it's Luxul.

As for the other, if you have KeyChain enabled in iCloud settings then Apple devices will sync their preferred networks lists. This has created issues for our clients in the past especially those that have Comcast. They'll connect their iPhone to an "Xfinity WiFi" hotspot at a business or friend's home, then it will sync that network name (SSID) to all their other iCloud devices like their iMac at home. That iMac will then randomly decide to connect to their home's open "Xfinity WiFi" hotspot instead of the primary protected WLAN SSID and they'll lose access to all of their local network resources. We then get a call that "my Internet works but nothing else."

Interference? Have you tried adjusting channels?

I have noticed this, specifically on an iMac. I thought I was crazy. Client's iMac would connect to 5G but not 2.4, kept it on 5G and never thought about it again. His system has a 4400 and two XAP1500s.

Ya those networks can populate as one reply said from other devices. You can go into settings and adjust the preferred order or remove some. On phones and iPads you can also hit forget network and then it will prevent it from joining that one again. For example forget the 5Ghz one if you don't want it connecting to that.


I had problems just like this with the luxul 3100 when it was first installed. Randomly my devices would be slow or nonresponsive to even loading webpages or on iMac 2.4 or 5 would randomly not show. Did this for a week or week and a half. Then magically it's been rock solid. No changes in config. No updates.

Idk. So odd. Not sure how it's even possible.

I run into the same thing at home with my iPad and Ubiquiti, web pages slow to a crawl while my Dell laptop sitting right next to it runs full speed. If I enter a static address and google DNS into the iPad the issue "usually" goes away. I have seen this on other networks as well so I don't think it's as much of a Luxul, Ubiquiti, Netgear issue as it is an Apple issue. Another consistency with this is that the service provider is always Comcast/Xfinity.

Do you have current firmware on router. Had same issue and uploaded new firmware and all improved.

FASTLS

That's just a list of networks the computer has connected to in the past. If you look in your 'Manage Wireless Networks', you'll see a lot of networks that aren't nearby. I keep this info because I go to the networks in the list (usually, it's a client's network) and it eliminates the need to ask for the password when they aren't there.

Make sure the iMac isn't in a spot where all of the APs are strong enough for the computer to connect- if it is, it will continue to search for a preferred network. If you hover the cursor over the WiFi icon at the upper right, you might see that it's connected, then it will show "Searching for...". Since all of the SSIDs are the same, it "knows what it's looking for, but it's not choosy about which it connects to. OTOH, it's an Apple computer and they have a mind of their own.

Disconnect each AP, then connect one, check the signal strength, speed, etc. Disconnect that one and repeat for the others before adding one of the others and check for changes in performance. If nothing changes, connect another and if it affects the computer, find out why. If the iMac is able to see more than two APs, that's too many.

Is there a reason this computer can't be hard-wired? It's not a laptop or hand-held, so it doesn't really need to use WiFi and it would eliminate the problem.

Look for a way to see which AP you're connected to and whether it changes, periodically. If it does, maybe you could change the SSID of the closest AP, so it can forget the others. You could also create a unique SSID, just for the iMac. in addition to the normal SSID for the hand-held devices.

I have a client with an iMac and when I moved the Airport Extreme to the basement during the remodel, the iMac continued to connect to the router, rather than the Airport Express that's less than 20' away. Since none of the other wireless devices were connected to the Express, I added a 1 to the SSID, connected the iMac and 'Forgot' the Extreme's SSID. It's working much better. They can still connect their hand-held devices (they generally move while they use their phones, but not the other wireless equipment, so roaming still works well enough. When both Airports had the same SSID, the speed measured on the iMac might be 25+Mbps, or it might be 2Mbps.

FWIW, I have a Luxul XWR-1750 and I use my iPhone 6 & a Windows-based laptop, as well as two Roku. My iPhone NEVER has a problem connecting to it or holding onto the network, but it always had problems with the Arris from ATT Uverse.

I set up the Luxul at the house where the iMac was having problems and it didn't make much difference when I used the same SSID, but I installed it where the Airport Extreme is located, not close to the iMac. I didn't connect it up there because I had consistently seen good performance with my phone and laptop, but they didn't hunt for a network the way the iMac does.

I would chalk this up to being a Mac thing, rather than a Luxul thing.

I did not see this in any responses, but I have figured out my issue. First what was my issue?

Similar to the original post my Apple devices could not connect to my Luxul Wifi. Intermittent connectivity, but mostly my phone having no access to data even if showing connected to my Wifi network.

Contacted Luxul engineer and stated I need to do the following as iPhones DO NOT work well at ant channel width except for 20MHz. The steps are as follow...

1. Type in to Google Chrome 192.168.1.19
2. Enter password and username
3. In left hand navigation tree select wireless settings
4. For each drop-down for "channel width" select 20MHz only. all other frequencies are unstable for iPhone devices. It even states that here...[Link: support.apple.com]
5. Click "apply" at the bottom of the page
6. Disconnect from any Wifi networks and reconnect.

Why did this happen? Luxul will say it is not their issue. Technically, they are right. However, since my Luxul system is on automatic firmware download/install the new software installed reset the default settings on channel width causing the connectivity issues.

Note: During this issue all of my PC and Android devices had no problems with Wifi or channel width.

I love my Luxul, but issues like this where you CAN'T get great Luxul support to troubleshoot or providing more detailed support like Apple is the issue rather than the performance of the equipment.

Hope this helps!

That's part of the charm of dealing with Apple computers.

Go into the Network utility and get rid of all of the other networks. If the network still has an Airport Express on it, get rid of that, too. Also, make sure of what the iMac is connecting to.

Why is the computer not hard-wired?

I have never been told that 40MHz channel width was a good idea, by anyone in any company's tech support. It's one of the reasons I always use Inssider when I diagnose problems and yes, Luxul support told me to use 20MHz.

Apple works well with a simple Apple network, but it likes to play hard to get with anything else.

That was my first thought.