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Ok, there been a new development in crazy-I mean-eccentric town
This thread has 35 replies. Displaying posts 31 through 36.
Post 31 made on Monday January 16, 2017 at 11:52
Brad Humphrey
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On January 16, 2017 at 11:37, 3PedalMINI said...
My time is worth more then anything, and sometimes its just cheaper to sit in the office or clean the van then to go work for an impossible client or job.

+1

I have had a few jobs over the years, that I knew I should have declined and didn't. I payed dearly for it. At the end of the nightmare job, I ran the numbers and found:
1) I made no money from anything I sold because replacements, extra stuff, etc. took all profit (and maybe even a little extra out of my pocket).
2) My final $ per hour I made was less than minimum wage.

When you look back on a job like that, where the customer has dragged you over the coals, you kick yourself and realize it would have been better just to have sit at home and watch TV - at least then you could maybe have had some enjoyment from the time.

Once you are in a job like that, it may still be better to just drop it and walk away. Customer is going to bad mouth you no matter what anyway (just as he has done all the others). No point in losing more time & money trying to please an impossible customer.

[edit]: You also learn how to deal with customers like this, by charging upfront and charging for everything (payments as things occur). It is the same as my last paragraph, except the customer fires you instead of you having to walk away mid-job. Usually happens after they have had to write a few checks, every time they changed something or problems they caused arise. And you refuse to come out when they haven't written the latest check.
The + to this is you are getting paid still to deal with the crap.

Last edited by Brad Humphrey on January 16, 2017 12:02.
OP | Post 32 made on Monday January 16, 2017 at 12:09
The Lizardking Part II
Long Time Member
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3p, I agree and will take it onboard, I'm pretty good at reading people, I was a cop in a former life, and I don't think it was that, like I said the first install of the camera system was smooth as silk, and for the most part the system was fine, except for the heavy volume finger, he's not mad, yet and I think I can deal with him, when he's not been in "Grandpa's cough medicine", plus I was trying to get in good with the GC, but I have scuttled that idea..
Seth Goyne
Post 33 made on Monday January 16, 2017 at 13:21
highfigh
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On January 16, 2017 at 11:25, The Lizardking Part II said...
The AVR with the Preamp is the direction I'm heading. As far as him badmouthing us to other rich folks, not an issue as he has no friends, and the ones he does have know his "issues", I have talked with his wife, and she is very happy with us and appreciates how we deal with her husband, as one can imagine they tend to go through various contractors. Again hindsight being 20/20 I would've passed, it began when we installed a camera system went off without a hitch and then he wanted to do this.

Buzz & 3Ped - I agree with you both, but again when you're trying to pay bills stay afloat, support 2 family members, 4 dogs, 2 employees and their families, it gets hard to turn down a check..

I would try to find out how loud he wants it to play- it may not be possible with one set of the existing speakers, regardless of the power amp's output.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 34 made on Monday January 16, 2017 at 14:15
Brad Humphrey
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There is something else to look at here, which has nothing to do with how loud it actually plays but the customer's mental state when it comes to audio.

This is rare but follow me on this:
There are certain people in this world that to them loud = painful. They want the sound to distort, to them that is loud and how it should sound. They are not happy and will not concede something is loud, unless it is distorting. To them, this sounds good.
I don't know what is wrong with these type of people. Like I said, I think it's a mental thing. But these people do exist and are out there.

This will sound odd but to make them happy, you will have to use speakers that can tolerate a high continuous thermal wattage (not RMS) and use an amp that is below this mark. Then overdrive the amps so you can get an early clipping (distortion) to happen. Now when they crank it up, it will hurt your ears but shouldn't blow the speakers.
I have only ever seen this condition in males. And being most females are more sensitive to distortion and loud sounds, the lady of the house will almost certainly HATE it (as she should).
Note: I would never do something like this. The customer can deal with their own mental problems.
Post 35 made on Monday January 16, 2017 at 14:28
highfigh
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On January 16, 2017 at 14:15, Brad Humphrey said...
There is something else to look at here, which has nothing to do with how loud it actually plays but the customer's mental state when it comes to audio.

This is rare but follow me on this:
There are certain people in this world that to them loud = painful. They want the sound to distort, to them that is loud and how it should sound. They are not happy and will not concede something is loud, unless it is distorting. To them, this sounds good.
I don't know what is wrong with these type of people. Like I said, I think it's a mental thing. But these people do exist and are out there.

This will sound odd but to make them happy, you will have to use speakers that can tolerate a high continuous thermal wattage (not RMS) and use an amp that is below this mark. Then overdrive the amps so you can get an early clipping (distortion) to happen. Now when they crank it up, it will hurt your ears but shouldn't blow the speakers.
I have only ever seen this condition in males. And being most females are more sensitive to distortion and loud sounds, the lady of the house will almost certainly HATE it (as she should).
Note: I would never do something like this. The customer can deal with their own mental problems.

I have heard people conflate loud with clean- it was loud, but definitely not clean at the time. Most people wouldn't know when a system is clipping if they had a gun to their heads, so it's probably useless to even tell them, just limit the system's output and tell them "This is as loud as it goes. If it's not enough, we can't use this equipment".

A few women do like loud, know when it's clean and actually wok in this industry, but they're a tiny minority. This can be an ego-driven attempt to feel good, but it's certainly not necessary and it WILL damage hearing.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 36 made on Monday January 16, 2017 at 15:38
buzz
Super Member
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4,371
In my opinion we are conditioned to equate "loud" with distorted. In my college apartment we could play at levels that made verbal communication difficult, but it was clean. I kept receiving (yelled) requests to "turn it up." With the same group of listeners in a different venue, playing a little nonsense box at distress levels, we had no difficulty with verbal communication and no requests to "turn it up."

At one point I followed up at a customer site after numerous complaints of "not loud enough". On walking in I was stunned at the level they were running. I didn't think that the system could do that -- and it was clean. It was impressive. Yet, the owner (hoarsely) yelled in my ear, "see, that's all the louder it gets." I explained what was happening and quickly left because I didn't have my ear protectors with me, but I don't think that I satisfied his complaint. If this had been a business, OSHA would have shut him down.

In order to resolve issues such as this, I'm often tempted to insert a little diode function generator in the signal path in order to create some distortion at high levels. Of course we know that this is a form of limiter, but I want to put a rough edge on it. I think that this would satisfy the habitual "not loud enough" listeners -- at a safe level. (but they would hate me if they ever figured out how that tiny little circuit fit into the scheme of things)
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