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Gonna get somebody fired tomorrow
This thread has 47 replies. Displaying posts 46 through 48.
Post 46 made on Saturday December 24, 2016 at 11:38
Zohan
Super Member
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September 2010
3,096
On December 24, 2016 at 00:52, highfigh said...
It does take time and it tends to be more reliable, too. Taking a few extra minutes is worth the lack of service calls and it's good for business. I would rather hear "He's a bit pricey, but he does great work" or "He's not lightning fast, but when he leaves, he doesn't need to come back unless he's doing something new or he comes for a social visit".

+1000
Post 47 made on Saturday December 24, 2016 at 11:55
buzz
Super Member
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May 2003
4,366
Sometimes it is the case that there is too much pride involved with checking the work. At one point we had a subcontractor helping with installations. He thought that he was so good that he didn't need to check anything. He'd be out in the field and call in "not working" -- indicating that this was a design issue and he would leave. Worse, he would tell the customer "done" and leave. A few minutes later the customer would call with a "not working" complaint. In both cases we would go out and have the system working in a minute or two. (these were complicated issues, such as plugging in an IR emitter) Needless to say, we don't use that sub anymore.
Post 48 made on Saturday December 24, 2016 at 12:11
highfigh
Loyal Member
Joined:
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September 2004
8,311
On December 24, 2016 at 11:55, buzz said...
Sometimes it is the case that there is too much pride involved with checking the work. At one point we had a subcontractor helping with installations. He thought that he was so good that he didn't need to check anything. He'd be out in the field and call in "not working" -- indicating that this was a design issue and he would leave. Worse, he would tell the customer "done" and leave. A few minutes later the customer would call with a "not working" complaint. In both cases we would go out and have the system working in a minute or two. (these were complicated issues, such as plugging in an IR emitter) Needless to say, we don't use that sub anymore.

That's one thing about subs that many forget- they can tank someone else' business very quickly by failing to do things to the standards which are acceptable to the people who hired them. This is also one thing that employees may not even think about- "I gotta go" trumps "I need to check everything, to make sure it works for the big party this weekend" and that reflects directly on the people who's name is on the contract and whose reputation will be ruined if this gets out of hand.

Some fret over every detail, some don't know what this means because they can't bring themselves to do it.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
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