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Topic:
Snap's on hold somg
This thread has 25 replies. Displaying posts 16 through 26.
Post 16 made on Monday December 19, 2016 at 16:20
Hi-FiGuy
Select Member
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2,465
Whats a somg?
And how do you put it on hold?
Do they speak English on What?
Post 17 made on Monday December 19, 2016 at 16:54
Ernie Gilman
Yes, That Ernie!
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You press on the buttom.
Dom't worry -- hamg on -- you'll get it!




second grade joke:
how do you top a car?


tep onna brake, tupid!
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 18 made on Tuesday December 20, 2016 at 14:55
jasontynes
Long Time Member
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148
on hold now...........shoot me
Post 19 made on Wednesday December 21, 2016 at 13:03
BizarroTerl
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On December 16, 2016 at 18:03, Daniel Tonks said...
There is a delivery restaurant around here. When you're on hold for customer service, they play 7 seconds of music (actual real music, keeps changing), followed by a 12 second message about how important you are, 5 seconds of dead air... and then it starts over again with 7 seconds of music. I couldn't believe how ridiculous the cycle was... especially after listening to it for over 20 minutes!

I was on a IT support call with a outfit that installs/supports hotel business computers. 45 seconds of music (mozart?), recording stating how important I am to them, the same clip of music (starting from the beginning again) for 45 seconds, the same recording....
After over an hour I'm ready to reach through the phone and throttle someone.

Here's a hint to every company - Telling your customer they're important while they wait longer than a couple minutes doesn't work. It is insulting and just pisses them off.
Post 20 made on Wednesday December 21, 2016 at 20:30
davet2020
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Years ago we had NPR on our phone system. One time a customer was on hold and when we picked up the line he asked to be put back on hold because he wanted to hear the end of the program he was listening to.
If you are going to do the job...why not do it the right way?
www.fairfaxavi.com
Post 21 made on Thursday December 22, 2016 at 13:39
Ernie Gilman
Yes, That Ernie!
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Check out Snap's hold music now! And please respond.


Re the NPR comment, I had to leave my truck during the moment when the OJ verdict was to be delivered. I called KFI, a radio station that covered the trial obsessively, and got them to put me on hold so I could hear the broadcast via my phone while I was in the store. Worked great.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
OP | Post 22 made on Tuesday December 27, 2016 at 22:27
onetime
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657
So did they change it?? Haven't had to call in a week or so.
If you don't stop and look around once in a while, life will pass you by.

You're an analog guy living in a digital world.
Post 23 made on Wednesday December 28, 2016 at 00:23
pilgram
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On December 21, 2016 at 13:03, BizarroTerl said...

Here's a hint to every company - Telling your customer they're important while they wait longer than a couple minutes doesn't work.

I agree.

I understand that people get busy.

If you get more calls than you can handle,hire more people to take the calls OR,


FIX THE PROBLEMS THAT ARE CAUSING ALL OF THE CALLS!!

It shouldn't be that difficult!
Every day is a good day.......some are just better than others!
Post 24 made on Wednesday December 28, 2016 at 14:21
Ernie Gilman
Yes, That Ernie!
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pilgram,
does Snap have so many problems that you're making a fair criticism of them? There have been some products with problems, and as far as I've heard, they've generally been pretty well and pretty rapidly resolved.

The tone of this thread makes me think the problem is not a huge number of problems, but an offensive or irritating "solution" to the "problem" of putting people on hold.

Companies have to put people on hold. It's just that there are irritating ways to do so and more friendly ways to do so. Interrupting music that you've just started to tolerate, in order to tell us how important we are, is one really irritating way to run MOH. I'd rather just hear a radio station... or whatever can be done these days within the bounds of proper licensing.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 25 made on Wednesday December 28, 2016 at 15:55
Archibald "Harry" Tuttle
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631
I always thought that the idea behind shitty on hold music was to annoy you to the point that you would just hang up and go away.
I came into this game for the action, the excitement. Go anywhere, travel light, get in, get out, wherever there's trouble, a man alone.
Post 26 made on Wednesday December 28, 2016 at 21:31
pilgram
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On December 28, 2016 at 14:21, Ernie Gilman said...
pilgram,
does Snap have so many problems that you're making a fair criticism of them? There have been some products with problems, and as far as I've heard, they've generally been pretty well and pretty rapidly resolved.

My reply wasn't aimed at Snap by any means.

It was a generalized statement.

I've only had to call Snap twice about LUMA NVR's.
Both times were fast and easy.
Every day is a good day.......some are just better than others!
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