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Opinions on Anthem equipment?
This thread has 7 replies. Displaying all posts.
Post 1 made on Friday December 9, 2016 at 19:41
highfigh
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I remember reading that Anthem had many reliability problems- have they resolved them or at least, has it been reduced? My client who is asking for comments about it isn't someone I want to piss off because he's the source of a lot of business and I don't want anything to be unreliable, especially for their second home which is a three hour drive from my house.

One thing that will be a bit of a challenge is the need for two 12V triggers- none of the Anthem AVRs has more than one.

Thanks
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 2 made on Friday December 9, 2016 at 23:46
tomciara
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I have never had the courage to adopt a clearly secondary manufacturer, especially when it comes to a product that is the nerve center for the entire system. Every brand has its intermittents and failures, just give it time. After being in the repair business for a long, long time, I assure you that no manufacturer has escaped the doldrums of repeated electronic failures.

I have worked with a handful of this brand, sourced by clients. They were different, which is not good or bad, and I could not say that they were better sounding.

The biggest issue, will a secondary manufacturer have the resources to throw at an intermittent problem that a Denon or Onkyo is able to? I do not think so.

The final nail in the coffin is the client is three hours from you. That settles it.
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
Post 3 made on Saturday December 10, 2016 at 01:28
Ernie Gilman
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On December 9, 2016 at 23:46, tomciara said...

The biggest issue, will a secondary manufacturer have the resources to throw at an intermittent problem that a Denon or Onkyo is able to? I do not think so.

...that even Denon or Onkyo are not able or willing to?

Denon AVR factory warranty repair - 8 weeks and counting

This thread ([Link: remotecentral.com]) shows how even a major brand might not deliver.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 4 made on Saturday December 10, 2016 at 08:25
thecapnredfish
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Receivers never had an issue. Did have alot of problems with prepro HDMI boards in the "past". Reliable otherwise. Pradigm and Anthem are the same company and seem to be doing quite well and have some resources.
OP | Post 5 made on Saturday December 10, 2016 at 09:09
highfigh
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On December 10, 2016 at 01:28, Ernie Gilman said...
...that even Denon or Onkyo are not able or willing to?

This thread ([Link: remotecentral.com]) shows how even a major brand might not deliver.

I haven't sold Onkyo, ever and I haven't had many problems with Denon- in fact, I had three problems, all with the AVR-990 that was on the front end of the HDMI board rash and Electronic Express had them back to me in a week every time. If I had one that was in a shop for 3 weeks before anything was done, I'd be all over them and Denon (or any manufacturer) to get the lead out. If parts are unavailable, that's one thing but to not touch it for three weeks- that's unacceptable and that's a failure by the company doing the service for Denon. Jeff Cowan gives his number during Denon/Marantz training sessions, but I have yet to receive a callback from him, so.....
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
OP | Post 6 made on Saturday December 10, 2016 at 09:33
highfigh
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On December 9, 2016 at 23:46, tomciara said...
I have never had the courage to adopt a clearly secondary manufacturer, especially when it comes to a product that is the nerve center for the entire system. Every brand has its intermittents and failures, just give it time. After being in the repair business for a long, long time, I assure you that no manufacturer has escaped the doldrums of repeated electronic failures.

I have worked with a handful of this brand, sourced by clients. They were different, which is not good or bad, and I could not say that they were better sounding.

The biggest issue, will a secondary manufacturer have the resources to throw at an intermittent problem that a Denon or Onkyo is able to? I do not think so.

The final nail in the coffin is the client is three hours from you. That settles it.

Their second home is 3 hours away, but I think it would make a good case for being able to access it remotely. That is, if the ISP's equipment won't be replaced and I can't be there to open the ports for the DVR and anything else that needs it- they were using Ubiquity routers and the one at this house was a victim of the worm, last year. The wife texted me to ask if the network's name was really 'emmer-effer123' (not the safe for work version, either). The next text I received about the place was them asking why they couldn't access the cameras, so I knew the router had been replaced.

This is one of the reasons I'm not too geeked about doing long-distance projects. I'm also at the mercy of others doing things for my part of the job that they may not understand or even care about, like the electrician who used the pull cord in the access hole I created in the wall behind the base cabinet for my cabling, to feed his Romex to the kitchen light switches and dimmers. He continued to locate his wiring near and parallel to mine in other areas and when I explained why that's a bad thing, he said "I wish this was 25 years ago, so I wouldn't have to deal with this stuff". He didn't have much to say when I came back with "OK, but if it affects my cabling and hum or video problems show up, who do they complain to? Me, and he wouldn't be able to do anything to solve it after everything is done and before I get there to install my equipment.

We have an Anthem dealer in MKE, but I don't know anyone in that company.

I hate when people spring this crap on me- he's asking about replacing the AVRs in both places and that means I have to work with equipment that may have idiosyncrasies that show up when I'm not there, or available. Coupled with the fact that losing this customer would be a terrible thing (unless I decide to stop doing this kind of work) and I'm really busy now, waiting for callbacks to get info from the rep isn't part of the plan.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 7 made on Saturday December 10, 2016 at 10:08
longshot16
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So far so good. We brought them on in the summer and they sound amazing. I truly think they are leaps and bounds performance wise. The work well with both C4 and Crestron for control. No HDMI issues.

A couple minor glitches like you have to disconnect your control4 processor during calibration. Sometimes the mics don't link up via their serial number.

The gear is nice and I plan on replacing my own Pre/Pro with their AVM60.
The Unicorn Whisperer
Post 8 made on Saturday December 10, 2016 at 16:04
BobL
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1,351
We have been using Anthem for a while without problems. Very nice pieces with great sound quality. Just don't expect a lot of extras with them like other brands. They have good reliability, control and sound and that is their forte.


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