On November 23, 2016 at 19:36, trevcda said...
One thing I would add is to make sure that you have knowledgeable customer support and a well stocked factory repair center set up in the states. There is nothing worse than waiting four to six weeks for parts, just because it's made in Australia.
We would run the same model as we do here in terms of support.
Great tech support on the phone, if the motor is deemed faulty we send a replacement straight out so that the installer doesn't need to drop the blind or awning more than once. When he receives the motor he can take it to site, put the faulty motor back in the new motor box and call us to have it picked up at our expense. Our warranty is a 7 year replacement warranty and we are yet to deny a single warranty claim.
Our company is Australian but our manufacturing is in China. For those that worry about that, our failure rate is 0.6% and Somfy's is 1.1%.
We have been so successful here because we are of equal quality to the best European brands at about half the price. Our remotes are the most elegant by far and of course the warranty.
Product would be shipped direct from China so all US stock would be held in the States.
Not one of our customers has ever waited longer than 5 days for a replacement motor if required.
