On November 18, 2016 at 10:58, highfigh said...
They had me install Team Viewer and yes, the file was e-mailed to them so he could test it. As I wrote, it didn't work on the two computers I used and I did try a different Serial-USB adapter, both with updated drivers and correct COM ports.
They don't use teamviewer. They use another remote access software that I cannot recall the name of right now.