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URC please figure out how to update your...
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| Topic: | URC please figure out how to update your friggin' USB drivers automatically This thread has 18 replies. Displaying posts 1 through 15. |
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| Post 1 made on Thursday November 17, 2016 at 14:44 |
andrewinboulder Select Member |
Joined:
Posts: | August 2003
1,518 |
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I am so sick of going to past customers to try to update MX-880, MX980 and the like and then having to spend 30-45 minutes to get the new USB driver to update.
I wrote down the update driver process but it seems like there is always some kind of glitch.
Just make it update automatically. Is it that hard??
1st world problem rant over.
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| Post 2 made on Thursday November 17, 2016 at 15:26 |
Slimfoot Select Member |
Joined:
Posts: | October 2003
1,562 |
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I have a customer with four MX-880's. He is not going to like purchasing four new remotes because I can't update them.
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Sir, my concern is not whether God is on our side; my greatest concern is to be on God's side, for God is always right.
Abraham Lincoln
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| Post 3 made on Thursday November 17, 2016 at 17:23 |
tomciara Loyal Member |
Joined:
Posts: | May 2002
7,961 |
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Point well taken. In a pinch, doesn't everybody have an old laptop that will work on the occasional glitchy remote?
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There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions. |
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| Post 4 made on Thursday November 17, 2016 at 18:38 |
Slimfoot Select Member |
Joined:
Posts: | October 2003
1,562 |
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On November 17, 2016 at 17:23, tomciara said...
Point well taken. In a pinch, doesn't everybody have an old laptop that will work on the occasional glitchy remote? How old, what OS? Tom, have a Happy Thanksgiving.
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Sir, my concern is not whether God is on our side; my greatest concern is to be on God's side, for God is always right.
Abraham Lincoln
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| Post 5 made on Thursday November 17, 2016 at 21:05 |
3PedalMINI Loyal Member |
Joined:
Posts: | July 2009
7,860 |
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EVERY TIME I go back to an old client or to a new client with an old remote it's always an extra hour because of some stupid crap like that!
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The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin |
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| Post 6 made on Thursday November 17, 2016 at 21:38 |
pilgram Loyal Member |
Joined:
Posts: | November 2004
5,684 |
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An hour or two extra for a 10 minute job IS a huge pain!!
Just when you think you have it working and all is good,you're jumping through hoops again a few days later!
I still have an old laptop running XP but it seems pretty stupid to have to drag it around just to support ONE manufacturer and the last time I checked it's 2016 and this issue should have been addressed a long time ago.
I do like URC.
I've been loyal since the release of the MX-700.
I do have to admit that I'm getting a little gun shy now.
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Every day is a good day.......some are just better than others!
Proud to say that my property is protected by a high speed wireless device! |
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| Post 7 made on Thursday November 17, 2016 at 21:46 |
goldenzrule Loyal Member |
Joined:
Posts: | July 2007
8,474 |
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On November 17, 2016 at 21:05, 3PedalMINI said...
EVERY TIME I go back to an old client or to a new client with an old remote it's always an extra hour because of some stupid crap like that! It's an extra hour cause you have to wait to reach me or John to do it for you. BAZINGA!!!
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| Post 8 made on Thursday November 17, 2016 at 22:18 |
tomciara Loyal Member |
Joined:
Posts: | May 2002
7,961 |
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I have this dumb Toshiba running W8.1 that just works with everything!
CCP always comes up "unresponsive" when I first start it. Close down, restart, always good. Did that with my Dell on XP too.
It's so good, I almost updated an MX850 with CCP last week.
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There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions. |
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| Post 9 made on Thursday November 17, 2016 at 22:51 |
Impaqt RC Moderator |
Joined:
Posts: | October 2002
6,230 |
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I did a 980 earlier this week on my Windows 10 machine....
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| Post 10 made on Friday November 18, 2016 at 00:10 |
pilgram Loyal Member |
Joined:
Posts: | November 2004
5,684 |
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On November 17, 2016 at 22:51, Impaqt said...
I did a 980 earlier this week on my Windows 10 machine.... Me too! On my own system. I have two 980's(along with three 890's,a 5000,two 780's,and two KP4000's!) I added another Roku player. 30 minutes to program ALL of the remotes since it was added to a matrix. Another hour or so to get the proper drivers for the 980's!!! At first I was kicking myself for leaving my XP laptop at work. Then I was considering lining them up on the fence for target practice! It shouldn't be this frustrating! I updated an OLD RTI t1 the other day on windows 10.(surprised the remote still worked!) and it only took a few minutes! Ancient Lutron,Elan VIA,etc. no problems. So whats up with URC? Planned obsolescence ?
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Every day is a good day.......some are just better than others!
Proud to say that my property is protected by a high speed wireless device! |
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| Post 11 made on Friday November 18, 2016 at 07:26 |
kgossen Super Member |
Joined:
Posts: | March 2008
3,026 |
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On 1479445838, pilgram said...
So whats up with URC?
Planned obsolescence ? More like lack of grey matter! In 10 years I have yet to get a SINGLE URC tech that could help with any issue. It's always, never heard of it before, we don't have issues etc etc. I loved the 880 and the 980 but after constant connection issues and then the whole MSC400 - 64bit issue, just couldn't support them anymore.
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"Quality isn't expensive, it's Priceless!" |
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| Post 12 made on Friday November 18, 2016 at 09:45 |
highfigh Loyal Member |
Joined:
Posts: | September 2004
8,320 |
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On November 18, 2016 at 07:26, kgossen said...
More like lack of grey matter!
In 10 years I have yet to get a SINGLE URC tech that could help with any issue. It's always, never heard of it before, we don't have issues etc etc.
I loved the 880 and the 980 but after constant connection issues and then the whole MSC400 - 64bit issue, just couldn't support them anymore. Ever been to URC training run by Brett Kozlowski? Call him and tell him if their support people can't help, but get their name before calling, or he might not be able to help. I told him that one of their "support specialists" couldn't help over the phone, so I asked if he wanted me to e-mail the config file so he could test it. His response? "I don't know what good that would do". I was dumbfounded because other people in support had offered this kind of help and also because the guy's attitude sucked. When I told Brett what the guy said, I thought his head was going to explode. Unfortunately, I hadn't gotten the name, but I do now. I had to make some changes to an MX-850 a couple of months ago and when I looked at it, I shuddered because the initial setup took far too long and it just didn't work. The guy trying to help is the same person who was making the videos that show how to program their remotes and he couldn't even get it to work by using Team Viewer, so he asked me to e-mail the config to him so he could work on it. I even deleted the Editor and re-installed- no help. I tried using another computer, but that didn't work, either. It would connect intermittently with the GoldX serial to USB adapter. This time, I used a computer that I got from a client, that has a serial port and it worked beautifully.
Last edited by highfigh on November 18, 2016 11:00.
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My mechanic told me, "I couldn't repair your brakes, so I made your horn louder." |
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| Post 13 made on Friday November 18, 2016 at 10:12 |
goldenzrule Loyal Member |
Joined:
Posts: | July 2007
8,474 |
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On November 18, 2016 at 09:45, highfigh said...
Ever been top URC training run by Brett Kozlowski? Call him and tell him if their support people can't help, but get their name before calling, or he might not be able to help. I told him that one of their "support specialists" couldn't help over the phone, so I asked if he wanted me to e-mail the config file so he could test it. His response? "I don't know what good that would do". I was dumbfounded because other people in support had offered this kind of help and also because the guy's attitude sucked. When I told Brett what the guy said, I thought his head was going to explode. Unfortunately, I hadn't gotten the name, but I do now.
I had to make some changes to an MX-850 a coupole of months ago and when I looked at it, I shuddered because hte initial setup took far too long and it just didn't work. The guy trying to help is the same person who was making the videos that show how to program their remotes and he couldn't even get it to work by using Team Viewer, so he asked me to e-mail the config to him so he could work on it. I even deleted the Editor and re-installed- no help. I tried using another computer, but that didn't work, either. It would connect intermittently with the GoldX serial to USB adapter. This time, I used a computer that I got from a client, that has a serial port and it worked beautifully. URC uses remote desktop software (forget which one they use). Only reason to even have to send a file to them is if they would like to test with their equipment to duplicate an issue.
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| Post 14 made on Friday November 18, 2016 at 10:55 |
SWOInstaller Select Member |
Joined:
Posts: | October 2010
1,594 |
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You guys are having issues with remotes, I can't update any URC software on my laptop. I have had multiple calls into support, removed/disabled all antivirus software, uninstalled and reinstalled the software and it still won't let me download updates. Why can't they just provide a link to the newer version?
This is the only software that will not update on my computer so I know it has something to do with their software, yet no one can seem to figure out how to fix it.
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You can't fix stupid |
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| Post 15 made on Friday November 18, 2016 at 10:58 |
highfigh Loyal Member |
Joined:
Posts: | September 2004
8,320 |
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On November 18, 2016 at 10:12, goldenzrule said...
URC uses remote desktop software (forget which one they use). Only reason to even have to send a file to them is if they would like to test with their equipment to duplicate an issue. They had me install Team Viewer and yes, the file was e-mailed to them so he could test it. As I wrote, it didn't work on the two computers I used and I did try a different Serial-USB adapter, both with updated drivers and correct COM ports.
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My mechanic told me, "I couldn't repair your brakes, so I made your horn louder." |
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