| Post 1 made on Saturday October 22, 2016 at 01:33 |
tca Advanced Member |
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Posts: | December 2005
845 |
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I think it's time for our company to move to a ticketed email system. For those of you who use these systems, can you recommend any good systems and experiences? Thanks.
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| Post 2 made on Saturday October 22, 2016 at 11:24 |
roddymcg Loyal Member |
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Posts: | September 2003
6,796 |
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We use ConnectWise for this, among other things. I am assuming you mean assigning techs to service tickets here? It does much more than this as well. There are some detailed discussions on esiorg.com.
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When good enough is not good enough. |
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| Post 3 made on Saturday October 22, 2016 at 17:04 |
Nick-ISI Long Time Member |
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Posts: | September 2004
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Have a look at Spiceworks, I seem to remember they have a ticketing support system that you can download for free. Its possibly aimed more at the IT crowd, but may possibly work for SI's was well....
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What do you mean you wanted it on the other wall - couldn't you have mentioned this when we prewired? |
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| Post 4 made on Sunday October 23, 2016 at 00:31 |
JustinG Long Time Member |
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Have a look at Freshdesk, I've been using it for a couple months and it works well.
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| OP | Post 5 made on Monday October 24, 2016 at 01:32 |
tca Advanced Member |
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Posts: | December 2005
845 |
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Just signed up with fresh desk.
What do you do with your individual emails? All of our clients have our individual emails. What's the best way to get them to use the support email rather than our individual emails?
We were thinking of changing our individual emails and have an auto responder go out on our old individual emails saying to use the support address.
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| Post 6 made on Monday October 24, 2016 at 22:51 |
JustinG Long Time Member |
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Posts: | April 2013
193 |
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Right now I have it setup mainly so I can have trouble call history so I just manually input the ticket with their email. So when the trouble call is completed they get an email with the resolution.
I don't have a huge number of trouble calls so it works for me.
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