|
|
 |
|
The following page was printed from RemoteCentral.com:
|
Blue screen issue has us stumped
| |
|
| Topic: | Blue screen issue has us stumped This thread has 13 replies. Displaying all posts. |
|
| Post 1 made on Monday October 17, 2016 at 20:13 |
Homeboy Long Time Member |
Joined:
Posts: | February 2004
216 |
|
|
Guys,
We thought we would access the combined brainpower of this group as myself and my techs are stumped with this one.
Equipment list:
Integra DTR 40.4
Integra DBS 30.3 BD player
DTV DVR HR-24
ATV Gen3
Samsung UN55C7000
Rainbow fish optical HDMI cable
A client of ours with a 4 year old system has recently started complaining of a blue screen upon startup only when using DTV. It happens every 2nd and 3rd time. When he cycles the power on the DVR the picture returns and all is well. No issue on the BD & ATV sources.
We replaced the DVR and updated the firmware on the Integra but the issue returns. We assumed it was the DVR but apparently not.
Our next step is to replace the Integra receiver but we were hoping somebody had a similar issue that they solved so we could avoid this step. I know we can't be the only ones that had this issue.
Thanks guys, I appreciate your expertise.
|
|
| Post 2 made on Monday October 17, 2016 at 20:41 |
buzz Super Member |
Joined:
Posts: | May 2003
4,376 |
|
|
|
| Post 3 made on Monday October 17, 2016 at 21:54 |
Fins Elite Member |
Joined:
Posts: | June 2007
11,627 |
|
|
Send the receiver in for repair. Integra is still fixing the bad chips for free
|
Civil War reenactment is LARPing for people with no imagination.
|
|
| Post 4 made on Monday October 17, 2016 at 22:40 |
Malcolm013 Long Time Member |
Joined:
Posts: | November 2004
461 |
|
|
Have you tried to go source direct to TV and breakout audio to AVR?
|
"Was it for this my life I sought? Maybe so, Maybe not...
|
|
| Post 5 made on Monday October 17, 2016 at 23:01 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
|
|
Before you ditch the receiver, swap inputs to attempt to determine if the problem comes from the DVR; happens with any HDMI signal on the input you're now using for the DVR; disappears when particular things are plugged into particular inputs; or whatever combo of source/input you can come up with.
Connecting the DVR to other inputs seems to be a most basic troubleshooting step. It gives you the most possible information without changing any components.
|
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
|
| Post 6 made on Tuesday October 18, 2016 at 08:50 |
Fins Elite Member |
Joined:
Posts: | June 2007
11,627 |
|
|
On October 17, 2016 at 23:01, Ernie Gilman said...
Before you ditch the receiver, swap inputs to attempt to determine if the problem comes from the DVR; happens with any HDMI signal on the input you're now using for the DVR; disappears when particular things are plugged into particular inputs; or whatever combo of source/input you can come up with.
Connecting the DVR to other inputs seems to be a most basic troubleshooting step. It gives you the most possible information without changing any components. It's the integra. It's a bad chipset. Integra will fix it for free.
|
Civil War reenactment is LARPing for people with no imagination.
|
|
| Post 7 made on Tuesday October 18, 2016 at 20:37 |
Eastside A/V Select Member |
Joined:
Posts: | September 2006
1,782 |
|
|
You have a potentially bad AV Receiver...but Also a TV from a series that has know (main) input board, wifi board AND power supply issues. The problems could be with either device...but getting a new receiver/RMA replacement is probably the best first step.
|
|
|
| Post 8 made on Tuesday October 18, 2016 at 21:06 |
FP Crazy Super Member |
Joined:
Posts: | June 2003
2,940 |
|
|
I have a small TV (with hdmi connection) that I take on site for a quick test. Do you have one you could try in lieu of the Samsung? It would eliminate a bunch of guessing.
|
Chasing Ernie's post count, one useless post at a time. |
|
| Post 9 made on Tuesday October 18, 2016 at 21:25 |
kgossen Super Member |
Joined:
Posts: | March 2008
3,026 |
|
|
On October 18, 2016 at 21:06, FP Crazy said...
I have a small TV (with hdmi connection) that I take on site for a quick test. Do you have one you could try in lieu of the Samsung? It would eliminate a bunch of guessing. Are you suggesting he do some basic troubleshooting?? How dare you! :)
|
"Quality isn't expensive, it's Priceless!" |
|
| Post 10 made on Wednesday October 19, 2016 at 00:04 |
Eastside A/V Select Member |
Joined:
Posts: | September 2006
1,782 |
|
|
On October 18, 2016 at 21:25, kgossen said...
Are you suggesting he do some basic troubleshooting?? How dare you! :) where's the thumbs up or like button when you need it
|
|
|
| Post 11 made on Wednesday October 19, 2016 at 17:43 |
Grasshopper Long Time Member |
|
|
On October 19, 2016 at 00:04, Eastside A/V said...
where's the thumbs up or like button when you need it You could use the ! button to report it as good post...
|
Everyone should learn something new every day. |
|
| OP | Post 12 made on Thursday October 20, 2016 at 12:41 |
Homeboy Long Time Member |
Joined:
Posts: | February 2004
216 |
|
|
Guys,
Thanks for all the great suggestions.
One thing we came up with is modifying the "On" macro to include cycling the DVR power, this isn't a permanent fix but it should solve the problem until we can get the HDMI board replaced.
Thanks again, this board is such a great resource.
|
|
| Post 13 made on Thursday October 20, 2016 at 13:06 |
Total Control Remotes Super Member |
Joined:
Posts: | July 2006
2,987 |
|
|
No way to truly tell what the problem is without mixing and matching during the troubleshooting process, but I can't believe how many bad Integra receivers I have come across in the past three months. It's insane.
|
|
| Post 14 made on Friday October 21, 2016 at 10:45 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,486 |
|
|
There were indeed a small, first run batch of the .4's that had the bad TI chipset. But ONLY the first production run. Could be that for sure.
|
|
 |
Before you can reply to a message... |
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now. |
Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.
|
|
