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Topic:
Anyone had this Integra receiver problem?
This thread has 17 replies. Displaying posts 1 through 15.
Post 1 made on Saturday October 8, 2016 at 10:19
Grasshopper
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Yesterday we were working on a theater in a new home and ran into a problem with the two Integras we had in the equipment rack. I do not know the model number. We got the Apple TVs up and running just fine, audio and video working properly. The digital audio, however, would not work when coming from the cable boxes (Cox Countour boxes). We fed a tv strait from the boxes and audio worked fine, just not when run through the Integra. They're brand new out of the box. Firmware update did nothing to solve the problem, so temporarily we hooked up stereo analog audio just to get some sound through the speakers.

So, digital audio from the cable box to the integra produces no sound. Anybody got anything? Thanks.
Everyone should learn something new every day.
OP | Post 2 made on Saturday October 8, 2016 at 10:47
Grasshopper
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I guess maybe I should add a little more....the cable box outputs run into a Binary HDMI switcher. The outputs run over Cat5 to receivers at the TV's/theater projector. The Integras are being used for audio only. The switcher outputs also have HDMI outs. For the theater, that output also sends HDMI into the Integra.
Everyone should learn something new every day.
Post 3 made on Saturday October 8, 2016 at 12:37
Ernie Gilman
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So... when you bypassed the Integras, you also bypassed the HDMI Switcher. Could this be an EDID problem?

I guess maybe I should add a little more....the cable box outputs run into a Binary HDMI switcher. The outputs run over Cat5 to receivers at the TV's/theater projector. The Integras are being used for audio only. The switcher outputs also have HDMI outs. For the theater, that output also sends HDMI into the Integra.

Looks like you're saying more than one cable box but only one switch....

You've not said how each switcher is connected to each Integra. Do the switchers have dual HDMI outputs, one going to the display and the other to the Integra? Or do the switchers break the audio out of the HDMI and give you an optical audio signal? Or digital coax audio?

Could you go back to the beginning and describe this?
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 4 made on Saturday October 8, 2016 at 12:42
cheesehead22
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You've not said how each switcher is connected to each Integra. Do the switchers have dual HDMI outputs, one going to the display and the other to the Integra? Or do the switchers break the audio out of the HDMI and give you an optical audio signal? Or digital coax audio?

Could you go back to the beginning and describe this?

It clearly states that the switcher also has HDMI Outputs that feed the receivers...Take the time to read before you type and ....well, be you.
Don't read my answer. Someone else will go into great detail as to why I am wrong rather than answer the original question...
Post 5 made on Saturday October 8, 2016 at 12:58
kgossen
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On October 8, 2016 at 12:42, cheesehead22 said...
It clearly states that the switcher also has HDMI Outputs that feed the receivers...Take the time to read before you type and ....well, be you.

Thinking is not really his strong suit. An edid issue shouldn't cause no audio. Could it be an input assignment on the Integra?
"Quality isn't expensive, it's Priceless!"
Post 6 made on Saturday October 8, 2016 at 21:42
Eastside A/V
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I've run into a number of Cable boxes (Cisco/Motorola/Pace/Comcast/Xfinity - RNG100, RNG150 and RNG200, plus a few others) that block alternate audio/video when HDMI is connected. This likely is your issue. You may need to look into an audio de-embeder (they've become our friend)
Bryan Levy
www.eastsideav.com
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Post 7 made on Saturday October 8, 2016 at 22:58
Fins
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I've had issues before running a source through a matrix then sending one output to the AVR and another to the display at the same time. It can confuse the EDID.
Civil War reenactment is LARPing for people with no imagination.

Post 8 made on Monday October 10, 2016 at 19:37
faster48
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If you're using digital audio, did you assign the inputs in the Integra?
OP | Post 9 made on Tuesday October 11, 2016 at 17:54
Grasshopper
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On October 8, 2016 at 12:37, Ernie Gilman said...
So... when you bypassed the Integras, you also bypassed the HDMI Switcher. Could this be an EDID problem?

Looks like you're saying more than one cable box but only one switch....

You've not said how each switcher is connected to each Integra. Do the switchers have dual HDMI outputs, one going to the display and the other to the Integra? Or do the switchers break the audio out of the HDMI and give you an optical audio signal? Or digital coax audio?

Could you go back to the beginning and describe this?

***EDITED*** I was mistaken, we didn't go directly from the cable box to the tv, we went through the integra via HDMI cable but still got no audio from the OPTICAL output of the cable box. Without the optical cable in the mix, still no audio through the Integra via hdmi directly to it. Stereo analog works fine. (I'm not the guy messing with the settings, I'm just wiring it, I'm the "assistant" if you will). So:

Cable box ---> hdmi ----> 8 source switcher output ----> cat5e ----> HDbaseT receiver ----> projector produces picture fine.

Cable box ----> optical audio out ----> integra ----> produces no audio.

The HDMI to the integra is so that we can at least get stereo sound for the other 4 audio sources on the switcher. Sources are 4 cable boxes, 2 apple tvs, and 1 blu ray player. (the 8th source is the FLIR nvr for which there is no audio)

Last edited by Grasshopper on October 11, 2016 18:18.
Everyone should learn something new every day.
OP | Post 10 made on Tuesday October 11, 2016 at 17:57
Grasshopper
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On October 8, 2016 at 12:58, kgossen said...
Thinking is not really his strong suit. An edid issue shouldn't cause no audio. Could it be an input assignment on the Integra?

I'm not sure, my "boss" - the guy I help, who has been doing this stuff for about 20 years, handles all that. I'm trying to learn more because following him isn't exactly like learning in the way that I learn best. I initially thought it could be something like that though, an assignment on the integra or in the cable box. He says he has it right, and after all, it has worked this way for so long that it doesn't make sense for it to not work now, but, as someone else said, they've run into cable boxes that have this problem, they just block the alternative signal when hdmi is hooked up.
Everyone should learn something new every day.
OP | Post 11 made on Tuesday October 11, 2016 at 18:05
Grasshopper
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On October 8, 2016 at 21:42, Eastside A/V said...
I've run into a number of Cable boxes (Cisco/Motorola/Pace/Comcast/Xfinity - RNG100, RNG150 and RNG200, plus a few others) that block alternate audio/video when HDMI is connected. This likely is your issue. You may need to look into an audio de-embeder (they've become our friend)

Thanks. I brought it up with my boss, mentioned what you said, he doesn't think that's what it is though. Who am I to question him who has so much more experience than myself? (20 years experience) If you say that could be the problem, I of course believe you. I certainly wouldn't press it on him though, it would make me look cocky. I thought about an audio de-embedder, but I'm kinda curious to see how he himself figures it out. After all, this is something that should just work as it has for so many years. We need to use another audio output of the sources we're using in the theater though because of an audio EDID thing. All sources are feeding all tv's, but (we ran into this recently) newer tvs are doing away with accepting various audio formats....they just want stereo. A tv we hung recently couldn't use the digital signal it was being fed so we had to get converters to make it work.
Everyone should learn something new every day.
OP | Post 12 made on Tuesday October 11, 2016 at 18:09
Grasshopper
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On October 8, 2016 at 22:58, Fins said...
I've had issues before running a source through a matrix then sending one output to the AVR and another to the display at the same time. It can confuse the EDID.

I thought that might be a problem myself. This is the first time we've used this switcher in particular. It offers both ethernet and HDMI on each output. Analog audio works from the cable box to the theater AVR, though, and we still get picture with both the ethernet and hdmi outputs in place. So, I dunno. *shrugs shoulders*
Everyone should learn something new every day.
Post 13 made on Wednesday October 12, 2016 at 09:53
tomciara
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I worked with a Pioneer Elite receiver yesterday and was trying to increase the number of HDMI inputs with a 5x1 switcher feeding one HDMI input on the AVR. The sound was muting with the cable box input only, not the Blu Ray, not the Apple TV,not even a laptop feed.

Had to go back to using the AVR only to get sound to return. Not sure I will even try that again - new receiver time!
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
Post 14 made on Wednesday October 12, 2016 at 13:53
Eastside A/V
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The only constant in our industry in this day and age is that anything can happen to cause a perfectly functioning system to not work the way it used to.

At any give time the cable provider could have done an update disabling dual multi-channel output (or in rare cases changing they audio output format)

IF its an older integra 2-7 years, its probably the Integra as they have a very high defect rate with their HDMI board as the power supply is located directly below it and melts the solders when it heats up causing pre-mature failures.

Also note, that just because your Boss has been in this industry for 20 years A) doesn't mean they know everything B) may not be fully up to date on all the various weird problems we encounter; and the fact that he dismissed it means he should already know what's wrong...and if not he's some what arrogant.

This site is a great resource to eliminate Head meet Wall scenario's; and you've presented yourself well which goes a long way with us. Good luck and I look forward to hearing what your resolution is.
Bryan Levy
www.eastsideav.com
Gallery: [Link: eastsideav.com]
Post 15 made on Thursday October 13, 2016 at 09:02
Ernie Gilman
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On October 8, 2016 at 12:58, kgossen said...
Thinking is not really his strong suit. An edid issue shouldn't cause no audio. Could it be an input assignment on the Integra?

On October 8, 2016 at 22:58, Fins said...
I've had issues before running a source through a matrix then sending one output to the AVR and another to the display at the same time. It can confuse the EDID.

Be cautious when saying some particular wrong thing CAN'T happen with HDMI. I see that's mentioned by others here, too.

On October 11, 2016 at 17:57, Grasshopper said...
I'm not sure, my "boss"... says he has it right, and after all, it has worked this way for so long that it doesn't make sense for it to not work now, but, as someone else said, they've run into cable boxes that have this problem, they just block the alternative signal when hdmi is hooked up.

We've also run into situations that no longer worked after updates.

If you want to provide advice but not sound cocky, maybe you could say you submitted this issue to your "peanut gallery," and we had some suggestions. Maybe that would be less threatening than telling him what to do.

On October 12, 2016 at 09:53, tomciara said...
I worked with a Pioneer Elite receiver yesterday and was trying to increase the number of HDMI inputs with a 5x1 switcher feeding one HDMI input on the AVR. The sound was muting with the cable box input only, not the Blu Ray, not the Apple TV,not even a laptop feed.

Okay, you need more HDMI inputs... does the Pioneer have at least two HDMI inputs? One could be the cable box direct into the Pioneer, another could be the switcher. If there were other problems, then yeah, new receiver time. (You don't mention how old the receiver is.)
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
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