I have a customer I'm working with that had Directv installed last month with a genie system as part of it. So they have a hr54 server with 4 wireless genies and 1 wired genie, 2 HD DVRs and 2 HD receivers.

The problem they are having is that the genie clients keep disconnecting and saying on the screen "this location is not authorized". Resetting the server fixes the issue for a day but then the message comes back and you have to reset again. The wireless bridge had a yellow light on it which directv tech support said means it has a degraded moca network. Directv came out today to check it and swapped out the LNB from a swm 16 to a new swm 13, that has 13 tuners through 1 coax and also swapped out the wired client. He checked everything before he left and it was working and the wireless bridge turned to a blue light which supposedly means there is a good moca connection, but my customer called and said it says the same message again.


Has anybody had any experience with this. I'm not sure what else to check. The HD DVRs, HD receivers and genie server always work. It's the clients that keep disconnecting

How many of the clients are you trying to watch at once? Only allowed three. That could be your problem as you have 5 clients on the system.

FASTLS

Yeah, if that's the message you get when you try to use too many clients, then that's a complete and perfect answer to the problem, but DirecTV sure could have written a better message: "Up to three receivers can be watched at once. To use this receiver, turn off one of the receivers now in use."

That message comes up when they only try to watch it on only one. If they are trying to watch it on more than 3, directv does say something like "Up to three receivers can be watched at once. To use this receiver, turn off one of the receivers now in use."

Did they buy the DirecTV Service policy? This would be the moment for them to get it.

3 wireless clients!!! ugh!!!

Do you have the ability to set the boxes to static IP addresses using DHCP reservation? This has solved some of our problems with the genie/client systems.

A call to DTV to ask how many clients are authorized on their account may be in order as well.

Or unplug one at a time to see if there is a gremlin in one of the boxes. :)

I think you had the problem before this, but

Total: 16 tuners. But I could be wrong, totally wrong about how the tuners are counted in the "genie" part, and I don't see model numbers I can use to verify the count. But could this be part of the problem?


Did the installer have every receiver on? DVRs recording two shows on each one?How many tuners were in use? How does your client use this combination of stuff?

The hr54 is 5 tuners.
Clients don't take up a tuner slot, they use one of the 3 extra ones available on the hr54
Hd Dvrs are 2 tuners, so 4 tuners with the both they have.
Hd receivers are 1 tuner, so 2 tuners with the both they have.

So that's a total of 11 tuners being used.

We turned all the boxes on. Didn't record anything though.

The only issue they are having is the genies keep getting unauthorized for some reason. Directv had already came out and swapped out the genie server and all the genie clients but that didn't fix the issue. Directv came out again today and swapped out the lnb for the 13 tuner version, from the Swm 16, and installed a new splitter. The genies are in there kids bedrooms, so when there kids get home they have to reset the server for the genies to connect

The genie server and the 2 hd receivers are in a rack feeding a video matrix for the tvs around the house. One hd dvr is in a game room, the other in a media room. These boxes never have issues turning on

So the main issue they are having is the clients, all of them not just the wireless, showing the message that says "this location is not authorized" but a reset of the server fixes the issue for a day