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Topic:
Colorado Vent Vibe help
This thread has 26 replies. Displaying posts 16 through 27.
Post 16 made on Monday September 26, 2016 at 16:25
juliejacobson
CE Pro Magazine
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April 2003
3,032
Shoot me an email. I will try to connect you with one of the original guys to see if he can help you out. [email protected]
"CEPro: your website sucks!" - Fins
www.cepro.com
[Link: twitter.com]
Post 17 made on Monday September 26, 2016 at 16:32
Mario
Loyal Member
Joined:
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November 2006
5,681
You did your due diligence and found that it's a dead end.
Present that information to the client and offer solution to get them into 2016 technology from a company and products that you can support.
You're not going to get the few hours you already spent back and continuing to dig deeper will only burn more unbillable hours that are not going to get you any ROI.

Trust me, I've done that several times over the years, only to hear the customers say "Oh well, Thanks".

If you'd like, I have $15,000 Russound Sphere system I can sell you.
The company is still very much in business, but chose to scrap the product and ran out of parts to support it. I've moved on to their newer product lines.
Every dealer on here has shelves of old VCRs, media players, amps, keypads, and TVs that were once pride and joy of industry, but have since been obsoleted.

Stop feeling sorry for a client that invested with someone else in product that's now dead.
Offer current solution you can be proud to support.
OP | Post 18 made on Monday September 26, 2016 at 16:37
mehaly
Lurking Member
Joined:
Posts:
August 2016
9
Again thank you for your feedback on how I should do things with this system.

I haven't spent any more than a couple of hours "wasting" my time figuring out a simple solution until they want to upgrade this system to something else. The time stamp of when I requested advice has nothing to do with the actual time that I looked into how the system operates, I was just asking a question if there is something special with the port switch and if anyone had one laying around that they wanted to get rid of.

I guess I should mention this is for a family friend that I am helping out that has helped me extensively in the past, but that shouldn't matter really anyway.

Thank you for posting up your feedback and in most cases I would run from this situation if it was a standard customer, but this is not a standard customer. I will present them with some of the options that are out there for when they would like to upgrade and try to get a port switch that can work for the time being to save them a little for awhile.

Mike
OP | Post 19 made on Monday September 26, 2016 at 16:52
mehaly
Lurking Member
Joined:
Posts:
August 2016
9
On September 26, 2016 at 16:25, juliejacobson said...
Shoot me an email. I will try to connect you with one of the original guys to see if he can help you out. [email protected]

Thank you I sent you an email, I appreciate your help.
OP | Post 20 made on Monday September 26, 2016 at 16:53
mehaly
Lurking Member
Joined:
Posts:
August 2016
9
On September 26, 2016 at 16:32, Mario said...
You did your due diligence and found that it's a dead end.
Present that information to the client and offer solution to get them into 2016 technology from a company and products that you can support.
You're not going to get the few hours you already spent back and continuing to dig deeper will only burn more unbillable hours that are not going to get you any ROI.

Trust me, I've done that several times over the years, only to hear the customers say "Oh well, Thanks".

If you'd like, I have $15,000 Russound Sphere system I can sell you.
The company is still very much in business, but chose to scrap the product and ran out of parts to support it. I've moved on to their newer product lines.
Every dealer on here has shelves of old VCRs, media players, amps, keypads, and TVs that were once pride and joy of industry, but have since been obsoleted.

Stop feeling sorry for a client that invested with someone else in product that's now dead.
Offer current solution you can be proud to support.

thanks Mario, I appreciate the feedback and I will let them know what you have and let you know if it is something they would like to do.

Mike
Post 21 made on Monday September 26, 2016 at 17:47
Mac Burks (39)
Elite Member
Joined:
Posts:
May 2007
17,515
On September 26, 2016 at 16:32, Mario said...
If you'd like, I have $15,000 Russound Sphere system I can sell you.
The company is still very much in business, but chose to scrap the product and ran out of parts to support it. I've moved on to their newer product lines.
Every dealer on here has shelves of old VCRs, media players, amps, keypads, and TVs that were once pride and joy of industry, but have since been obsoleted.

That might be true for you guys living in areas where you can get 3000 acres for $100k but Chicagoland dealers throw that stuff out because it costs too much to warehouse it.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 22 made on Monday September 26, 2016 at 18:24
goldenzrule
Loyal Member
Joined:
Posts:
July 2007
8,470
On September 26, 2016 at 17:47, Mac Burks (39) said...
That might be true for you guys living in areas where you can get 3000 acres for $100k but Chicagoland dealers throw that stuff out because it costs too much to warehouse it.

Seriously, he can fit an 18 wheeler in his SHED
Post 23 made on Tuesday September 27, 2016 at 07:41
Mario
Loyal Member
Joined:
Posts:
November 2006
5,681
On September 26, 2016 at 18:24, goldenzrule said...
Seriously, he can fit an 18 wheeler in his SHED

Few of them if you wanna be specific.
Recently I had few cement trucks while laying down cement floor
Post 24 made on Tuesday September 27, 2016 at 09:38
Imelay
Lurking Member
Joined:
Posts:
September 2016
1
I know someone that probably can help you with this. Send me an e-mail and I will get you in touch.

[email protected]
There are 10 kinds of people in the world... those that understand binary and those that don't.
OP | Post 25 made on Thursday October 20, 2016 at 09:28
mehaly
Lurking Member
Joined:
Posts:
August 2016
9
Just wanted to give an update.

Thank you to the forum members that helped me out on the side with this system. Working with them I was able to get a switch and swap it out and it works with no issues.

Just wanted to say thanks to those that helped,

I appreciate it

Mike
Post 26 made on Monday October 24, 2016 at 11:45
NEZBO
Select Member
Joined:
Posts:
September 2009
1,698
On October 20, 2016 at 09:28, mehaly said...
Just wanted to give an update.

Thank you to the forum members that helped me out on the side with this system. Working with them I was able to get a switch and swap it out and it works with no issues.

Just wanted to say thanks to those that helped,

I appreciate it

Mike

I would be curious to know, did this all start with you trying to tell the customer you would look into it and try to be the hero? It seems we all get ourselves into a pickle like this once in a while. We tell the customer, "Let me see what I can do with this"

However in this case, Julie came to the rescue and offered a direct line to someone who could help this guy. For that, This forum is priceless.

Recently I came across a customer who bought a home that another integrator did. The former home owner took everything but the theater speakers which happened to be a Meridian system. I could have sold them all new speakers but why? I sold them whole house audio, control system etc and called meridian and asked if we could get a new video processor for the system without being a dealer.

The rep said absolutely and told use that he would give us support for this job.

Customer is absolutely thrilled. The Meridian stuff sounded awesome. This usually doesn't work out. The point of the story is that it all starts with our mouth. What we initially say to the customer is the most important.
Better days are ahead
onesourceinnovation.com
Better days are ahead
Post 27 made on Monday October 24, 2016 at 19:19
Brad Humphrey
Super Member
Joined:
Posts:
February 2004
2,586
Hmmm...
Meridian at $30K a piece on the speakers and top-of-the-line performance.
Vs.
VNet for a few thousand on the whole system, and sucked when it was new anyway.

Great comparison :)
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