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Topic:
Anyone using/spec'ing Harmony remotes?
This thread has 96 replies. Displaying posts 76 through 90.
Post 76 made on Saturday June 11, 2016 at 00:49
Brad Humphrey
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I've had the opposite. Most recent comparison was on the house I pulled one of those Harmony RF hubs out and it was getting horrible reception (missed commands were frequent). Put in the cheap MRF-260 and they worked fine without much playing around needed.
And URC has the MRF-350 you can step up to, if you do run into a problem RF job.
Post 77 made on Saturday June 11, 2016 at 01:10
Mac Burks (39)
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On June 9, 2016 at 03:08, Brad Humphrey said...
That is a cool feature.
But what functionality does it achieve that makes using the AppleTV easier. I ask because I recently did a home that I installed 4 AppleTVs (with a bunch of other stuff) and control was with URC MX-780.
I played with the Apple remote and the touch pad was surprisingly accurate. But didn't do much beyond setup and basic testing with it - then we stored it away. What is my customer missing? We know Siri won't work (don't think Harmony can do that either) but customer isn't concerned about that either.

Navigation and typing searches are faster. I bet harmony enables siri before anyone else.
Post 78 made on Saturday June 11, 2016 at 11:19
highfigh
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On June 11, 2016 at 00:49, Brad Humphrey said...
I've had the opposite. Most recent comparison was on the house I pulled one of those Harmony RF hubs out and it was getting horrible reception (missed commands were frequent). Put in the cheap MRF-260 and they worked fine without much playing around needed.
And URC has the MRF-350 you can step up to, if you do run into a problem RF job.

The missed commands almost sounds like new equipment was added and nobody went into the section for determining how it was to be commanded, which leaves it in IR mode.

This is one area where consumers and installers fail at setting up a remote properly, then they complain that it doesn't work. Not saying you failed, but it may have been set up by another installer and it gave you an opportunity to make some money. Bad installers/installation are a good opportunity for the rest of us and as long as it doesn't become too common, the industry won't get a bad image.

I know of one who has no use for universal remotes and he has called me to make changes to a few Harmony remotes. Nobody had a clue about the login password, but that's easy enough to get from Harmony.

I don't mind charging for this.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 79 made on Saturday June 11, 2016 at 11:28
fcwilt
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On June 11, 2016 at 00:49, Brad Humphrey said...
I've had the opposite. Most recent comparison was on the house I pulled one of those Harmony RF hubs out and it was getting horrible reception (missed commands were frequent). Put in the cheap MRF-260 and they worked fine without much playing around needed.
And URC has the MRF-350 you can step up to, if you do run into a problem RF job.

I know that they DO work for many folks.

I did try the 350 but it still didn't work.

I knew the source of the interference - it was nearby commercial arcade games.

Turn the games off and all was good.

But the Harmony was not bothered by the games.

Why I don't know.
Regards, Frederick C. Wilt
Post 80 made on Sunday June 12, 2016 at 08:33
Techsquad
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We ONLY do Crestron.... But, when in a extremely low budget job, where an RF remote is needed, or something like that, we use harmony remotes indeed. Call me whatever you want, but THEY WORK. They are easy to program, the IR codes work, the macros work, in 10minutes we are done. I HATE URC, would do 1000 harmonys to avoid one URC.
Post 81 made on Sunday June 12, 2016 at 09:11
fcwilt
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I'm sure others have noticed this.

Even after telling the customer the remote (being RF) does NOT need to be pointed at the TV (or whatever) they do it anyway.

So many years of IR remotes have trained us well.
Regards, Frederick C. Wilt
Post 82 made on Sunday June 12, 2016 at 09:22
goldenzrule
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On June 12, 2016 at 08:33, Techsquad said...
We ONLY do Crestron.... But, when in a extremely low budget job, where an RF remote is needed, or something like that, we use harmony remotes indeed. Call me whatever you want, but THEY WORK. They are easy to program, the IR codes work, the macros work, in 10minutes we are done. I HATE URC, would do 1000 harmonys to avoid one URC.

I'll bet you used urc remotes for all those crestron systems for years.
Post 83 made on Friday December 30, 2016 at 06:27
joshuaad
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On June 12, 2016 at 08:33, Techsquad said...
We ONLY do Crestron.... But, when in a extremely low budget job, where an RF remote is needed, or something like that, we use harmony remotes indeed. Call me whatever you want, but THEY WORK. They are easy to program, the IR codes work, the macros work, in 10minutes we are done. I HATE URC, would do 1000 harmonys to avoid one URC.

You just don't know how to set them up and make them work. Likewise for the comments on URC's RF control kits. They always work when you set them up right.
Alan D.
Post 84 made on Friday December 30, 2016 at 09:58
highfigh
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On December 30, 2016 at 06:27, joshuaad said...
You just don't know how to set them up and make them work. Likewise for the comments on URC's RF control kits. They always work when you set them up right.

If they use Crestron, it's likely they can program a URC remote. I have had problems with URC remotes that even URC's tech support people couldn't fix- do THEY not know how to program their own remotes? One time, I was talking with the guy who makes the videos they post on their site, showing how to program a remote and HE couldn't get it to control the equipment.

Seven whole posts and you want to tell an industry veteran that he doesn't know how to program a brand he has used for well over ten years? Betcha haven't read older posts, eh?

No, they DON'T always work.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 85 made on Friday December 30, 2016 at 10:10
Ranger Home
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Hmm, cant say I have ever hand a URC install that didnt work. Nope. They all work. No shiat.

Last edited by Ranger Home on January 3, 2017 13:51.
Post 86 made on Friday December 30, 2016 at 15:35
goldenzrule
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On December 30, 2016 at 09:58, highfigh said...
If they use Crestron, it's likely they can program a URC remote. I have had problems with URC remotes that even URC's tech support people couldn't fix- do THEY not know how to program their own remotes? One time, I was talking with the guy who makes the videos they post on their site, showing how to program a remote and HE couldn't get it to control the equipment.

Seven whole posts and you want to tell an industry veteran that he doesn't know how to program a brand he has used for well over ten years? Betcha haven't read older posts, eh?

No, they DON'T always work.

I have to say, with the antenna placed properly for a mrf350, i have NEVER had rf issues. I will also say i have spoken with plenty of people at URC, including in support, that unfortuantely do not know the line as well as many of us do.

Lastly, I will say i have read many posts from some vets that have terrible rf interference issues. Typically this is caused by either improper placement of the antenna, using a 418 MHz combo when a 433 MHz should be used, or using a mrf250/260.

The RF and CCP lineup have been near bulletproof for me for ten years really. The only issues Inhad were the terrible OLED screens on the 780s, which URC did replace after some time, and continue to replace remotes with failed screens even out of warranty.
Post 87 made on Friday December 30, 2016 at 16:00
andrewinboulder
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I've never had issues with a correctly place MRF-350 either. On the other hand, I've never had issues with Harmony RF at all.

I have to say, Harmony is pretty innovative with pushing the abilities of their remote controls. I recently helped another guy with a budget customer. He used the Harmony Elite remote ($300 on sale), which has a Wifi based hub to connect to the network. The hub found a new Samsung TV, Xbox, Apple TV, Caseta Bridge, and Sonos connect on the network automatically, and offered up all the correct drivers for all these devices immediately. It also had cover art for the Sonos Connect as well as basic transport control. I'm pretty confident it would have found the DVD player and AV receiver if those had been newer network based models - they were older models.

(I made it clear that any follow up support visits would be billed hourly).
Post 88 made on Friday December 30, 2016 at 16:46
iimig
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I also have to say Harmony remotes have gotten better. I was recently at a job where the client had a few of the 700 model remotes he wanted me to program. Even though they are IR only, they are only $50 ea (!) , took less than 20 minutes to program, and worked flawlessly on the first go. That particular model is still a terrible solution for any kind of centralized system or one that needs RF, but I have to say I was impressed especially for the price.
The less I say, the smarter I will appear
Post 89 made on Saturday December 31, 2016 at 10:20
highfigh
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On December 30, 2016 at 10:10, Ranger Home said...
Hmm, cant say I have ever hand a URC install that didnt. Nope. They all work. No shiat.

It eventually worked, but it didn't work on the one the tech support guy used on his end. I started with one device, got that to work and added the rest. He used a program to control my computer (similar to Team Viewer) and he created a new account and that didn't work, either.

I was using a GoldX serial-USB adapter and it worked for other remotes, just not that one. I had to make some changes to this remote a few months ago (URC said they didn't see any problem with the remote, itself, when I was having problems with it) and I used a different computer that actually has a serial port- no problems at all.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 90 made on Saturday December 31, 2016 at 10:28
highfigh
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On December 30, 2016 at 15:35, goldenzrule said...
I have to say, with the antenna placed properly for a mrf350, i have NEVER had rf issues. I will also say i have spoken with plenty of people at URC, including in support, that unfortuantely do not know the line as well as many of us do.

Lastly, I will say i have read many posts from some vets that have terrible rf interference issues. Typically this is caused by either improper placement of the antenna, using a 418 MHz combo when a 433 MHz should be used, or using a mrf250/260.

The RF and CCP lineup have been near bulletproof for me for ten years really. The only issues I had were the terrible OLED screens on the 780s, which URC did replace after some time, and continue to replace remotes with failed screens even out of warranty.

The LED on the MRF when it's set to Zero is such an easy tool for finding a good location- I don't know why anyone would have such problems. I have seen the code assignment set incorrectly on a couple of jobs I took over (as recently as this month) and as soon as I set it in the editor so the MRF and remote matched, it was smooth sailing.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
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