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Topic:
Anyone using/spec'ing Harmony remotes?
This thread has 96 replies. Displaying posts 61 through 75.
Post 61 made on Wednesday June 8, 2016 at 20:09
fcwilt
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Well Brad since you say so it must be true.
Regards, Frederick C. Wilt
Post 62 made on Wednesday June 8, 2016 at 20:17
fcwilt
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On June 8, 2016 at 19:26, charlieg said...
The Harmony Pro doesn't have hard number buttons.

That's a good point.

All I can tell you is that when watching my "low tech" customers use this stuff it seems they just scroll up and down the guide.

Some of them must at some time use the numeric keypad - you would think.

I should ask them.
Regards, Frederick C. Wilt
Post 63 made on Wednesday June 8, 2016 at 20:22
Fins
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On June 8, 2016 at 14:34, 3PedalMINI said...
So reading the article you spend $50 more for emitters? Lol!!

Wow!

I recently had to deal with a harmony. I wanted to blow my brains out. The client never remembered their password so I had to factory default it and make a new one. So stupid.

We all know you called Duct Tape to program it. 😄
Civil War reenactment is LARPing for people with no imagination.

Post 64 made on Wednesday June 8, 2016 at 22:00
highfigh
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On June 8, 2016 at 16:21, Brad Humphrey said...
Since we have some serious Harmony fan boys on here, let me ask this... How is the reliability!

Because every Harmony I have come across in the field, I replaced with either URC or RTI. Because the customer complained about what a POS the remote was. The RF sucked! And several that had just out right failed!
You know how many URC or RTI remotes that I have had fail? Not counting the problem models which I knew about and never sold.
I still have customers with RTI T2+ remotes that refuse to upgrade because they still work great. And I have a few customers with URC MX700s in the same boat (despite that quirky middle stick, they still love them).
These remotes are 15 or more years old!
Let's see a POS Harmony 'consistently' do that.

And $400! LMAO
I can do a URC MX-780 with MRF-260 base for that same price. How much IR routing do you get with the Harmony....  yeah. And although the RF isn't as good on the MRF260 as the MRF350, I'm sure (in my experience) it beats the Harmony.
2-year warranty on Harmony? You'll need it!
App control, OK URC will add cost here but 'How's that interface for Harmony again?'
And finally... How much is my cost in that $400 from Harmony. I know how much my cost is on the URC $400. *This being sarcasm, I have no doubt I would make more than double what I would with the Harmony*

OH! Expandability. When the customer out grows their Harmony Elite/Pro, what do they upgrade to? Ah, they can't!
Everyone else has upgrade paths to bigger & better for customers.

Oh! And as someone mentioned above, programming is completely in the cloud. How many discussions have we had on the different forums about how this is a BAD thing! Allowing access and changes 'thru' the cloud is one thing. But to have to totally rely on a company's servers, for what is one of your biggest sections of your business... F^n stupid. It would be a cold day in hell for me.

Another thing: Precision IR kit? LOL WTF! How is a 4 head IR emitter 'Precision'? Look = NextGen has got you beat:
[Link: amazon.com]

I have seen far more user error than equipment failures and the RF has worked great. In the systems that had the 1000, I can operate the equipment from their patio and the rear exterior wall is 16" thick masonry with a sun room between me and the den. The Den's RF extender is in the basement below the TV, the extender for the whole house is on the backside of the bottom cabinet below the TV. They move throughout the first floor when they use the house system remote. Another 1100 was in a large house, again with 16" thick exterior walls and they liked to take the remote outside when they're on the deck. Now, they can leave the remote and take their smart phones outside AND control what they listen to.

I used one NextGen IR spaceship POS and it was terrible. Barely passed through drywall.

BTW- the MX-780 cost is higher than the Elite and the Elite comes with the hub. At $400, I don't know how you're making money on the URC.

I still have a Harmony from 2003 and it works. It has been dropped several times- how about those MX-700s, which I know are like a boxer with a glass jaw?
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 65 made on Wednesday June 8, 2016 at 22:10
highfigh
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On June 8, 2016 at 16:04, punter16 said...
And they make $$$ doing so. They may not make as much as if they were direct dealers but they still make a profit. If you were a small business and averaged $100 profit/day by selling Sonos through distribution, that's $36,500 toward your bottom line at the end of the year. That's a big chunk for a small business.

The only way to make money buying Sonos from a distributor is to sell a shitload of it and do the setup. Direct, money can be made but who sells Sonos EVERY day? I'd still make more selling a single Elite Pro every day than if I made $100 on Sonos, even if I don't program it.

Use it, don't use it.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 66 made on Wednesday June 8, 2016 at 22:12
goldenzrule
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On June 8, 2016 at 22:00, highfigh said...
how about those MX-700s, which I know are like a boxer with a glass jaw?

Now I can't take anything you say seriously. The MX-700 is a tank. Pretty sure you can throw it against a brick wall and it would still work flawlessly. I don't like its limitations, but to call it fragile is just plain wrong.
Post 67 made on Thursday June 9, 2016 at 03:08
Brad Humphrey
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On June 8, 2016 at 20:04, Mac Burks (39) said...
Forgot to mention that the Harmony remote i updated to add a new AppleTV...had swipe functionality built in. I wonder how long to get that feature taught to a URC remote.

That is a cool feature.
But what functionality does it achieve that makes using the AppleTV easier. I ask because I recently did a home that I installed 4 AppleTVs (with a bunch of other stuff) and control was with URC MX-780.
I played with the Apple remote and the touch pad was surprisingly accurate. But didn't do much beyond setup and basic testing with it - then we stored it away. What is my customer missing? We know Siri won't work (don't think Harmony can do that either) but customer isn't concerned about that either.
Post 68 made on Thursday June 9, 2016 at 03:17
Brad Humphrey
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On June 8, 2016 at 22:00, highfigh said...
BTW- the MX-780 cost is higher than the Elite and the Elite comes with the hub. At $400, I don't know how you're making money on the URC.

??? What price list are you looking at.
I'm not going to get into dealer cost on an open forum, but $400 for a MX-780 & MRF-260 has plenty of profit in it for me to support it.

I admit I'm going by memory on the markup for Harmony. I'll have to find a price sheet with the Harmony Elite on it. Because what you are saying, the dealer cost is VERY different from the markup of the rest of the Harmony line.
Post 69 made on Thursday June 9, 2016 at 08:41
highfigh
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On June 8, 2016 at 22:12, goldenzrule said...
|how about those MX-700s, which I know are like a boxer with a glass jaw?

Now I can't take anything you say seriously. The MX-700 is a tank. Pretty sure you can throw it against a brick wall and it would still work flawlessly. I don't like its limitations, but to call it fragile is just plain wrong.

OK, that was a bit of an exaggeration, but so is saying that it can be thrown against a brick wall. I have heard of several that had a board break loose (IR or RF- I'll ask Phil) after being dropped.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 70 made on Thursday June 9, 2016 at 08:48
highfigh
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On June 9, 2016 at 03:17, Brad Humphrey said...
??? What price list are you looking at.
I'm not going to get into dealer cost on an open forum, but $400 for a MX-780 & MRF-260 has plenty of profit in it for me to support it.

I admit I'm going by memory on the markup for Harmony. I'll have to find a price sheet with the Harmony Elite on it. Because what you are saying, the dealer cost is VERY different from the markup of the rest of the Harmony line.

You're right- most of their models make it impossible to make money but this one is much better, even with the discounts shown on Amazon. I have seen it at $295 with list of $349, but if we can have something specific to CI and not just anyone, maybe there's hope.

Did the price drop on the MX 780? I just looked and it's less than I remember.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 71 made on Thursday June 9, 2016 at 10:21
FP Crazy
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On June 9, 2016 at 08:48, highfigh said...
You're right- most of their models make it impossible to make money but this one is much better, even with the discounts shown on Amazon. I have seen it at $295 with list of $349, but if we can have something specific to CI and not just anyone, maybe there's hope.

Did the price drop on the MX 780? I just looked and it's less than I remember.

MAP on the 780 is $300 and I don't remember it ever being different...or at least that is what I've always sold it for. MRF260 is $150
Chasing Ernie's post count, one useless post at a time.
Post 72 made on Thursday June 9, 2016 at 15:27
highfigh
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On June 9, 2016 at 10:21, FP Crazy said...
MAP on the 780 is $300 and I don't remember it ever being different...or at least that is what I've always sold it for. MRF260 is $150

It has been a while since I looked at the price sheet for that one- don't know why I thought it was more. I was asking about cost, not MAP, but I did see that it's on sale at one distributor. Coincidentally (or not), they also sell Harmony now.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 73 made on Friday June 10, 2016 at 22:10
andrewinboulder
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On June 6, 2016 at 21:54, highfigh said...

They need to use 3.5mm jacks, rather than 2.5mm and if possible, put more of them on the hub. More can be used with a splitter, but the 2.5-3.5mm adapters aren't always easy to find and they're not very durable.

I don't use Harmony often, but thank you for telling them that - the 2.5mm is a pain to deal with.
Post 74 made on Friday June 10, 2016 at 22:23
andrewinboulder
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On June 8, 2016 at 22:00, highfigh said...
I have seen far more user error than equipment failures and the RF has worked great. In the systems that had the 1000, I can operate the equipment from their patio and the rear exterior wall is 16" thick masonry with a sun room between me and the den. The Den's RF extender is in the basement below the TV, the extender for the whole house is on the backside of the bottom cabinet below the TV. They move throughout the first floor when they use the house system remote. Another 1100 was in a large house, again with 16" thick exterior walls and they liked to take the remote outside when they're on the deck. Now, they can leave the remote and take their smart phones outside AND control what they listen to.

I used one NextGen IR spaceship POS and it was terrible. Barely passed through drywall.

BTW- the MX-780 cost is higher than the Elite and the Elite comes with the hub. At $400, I don't know how you're making money on the URC.

I still have a Harmony from 2003 and it works. It has been dropped several times- how about those MX-700s, which I know are like a boxer with a glass jaw?

A lot of the older Harmony's were very unreliable - like the Pro whatever it was - kind of a figure 8 shape.

I would take the Harmony RF over the MRF-260 RF - when you have to locate the RF module inside a cabinet full of gear any day.
Post 75 made on Saturday June 11, 2016 at 00:35
fcwilt
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On June 10, 2016 at 22:23, andrewinboulder said...
I would take the Harmony RF over the MRF-260 RF

I don't know the tech behind the MRF-260 but I never had much luck with any of the URC RF gear.

The Harmony RF remotes (last two gens) have worked well in the environments that were causing the URC gear fits.

YMMV.
Regards, Frederick C. Wilt
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