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AT&T Arris/Motorola NVG589
This thread has 7 replies. Displaying all posts.
Post 1 made on Wednesday May 18, 2016 at 23:58
Mogul
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I'm attempting to setup 20 or so MAC Address reservations in the is router. I successfully reserved all but 2 addresses, which happened to be the most crucial reservations, relibility-wise. Whenever I attempt to save the assignment, however, the Arris UI crashes and the save does not take [HTML Error 500 or similar].

I rebooted the modem/router, the connected switch and the devices in question [Lutron Main Repeaters...]...No dice.

Any ideas what's going on here?

TIA
"Whatever is rightly done, however humble, is noble." [Sir Henry Royce]
Post 2 made on Thursday May 19, 2016 at 09:31
highfigh
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I'm pretty sure NVG stands for 'Not Very Good'. I have had several problems with ATT hardware over the years and a few times, actually reached someone in tech support who had a clue. Their stuff doesn't seem to like playing with others and having "custom" setup beyond opening ports.

Have you started with the two addresses that are most important, save it and then reserve the rest?
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
OP | Post 3 made on Thursday May 19, 2016 at 18:12
Mogul
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Well, no. The interface presents you with all clients online, their MAC and current IP address. You then push an button beside the entry, select its IP address you want to reserve and then save. I proceeded down the list re-saving all of the devices and checking them off on my docs. Eventually I finishe, but still had three devices that weren't accounted for, 2 of which were Lutron Main Repeaters. I could ping them, the Lutron RA software found them no problem, etc. I pulled and re-inserted the patch cables headed to the repeaters and they came up. Then, when I tried to reserve their addresses, the admin crashed.

So...I rebooted the Lutrons...Same. I rebooted the switch...Same. I rebooted the Arris modem/router...Same.

WEIRD.
"Whatever is rightly done, however humble, is noble." [Sir Henry Royce]
Post 4 made on Thursday May 19, 2016 at 22:28
buzz
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I have no experience with these specific units, but I have noticed that some of the cable company kit is sensitive to the device name. Spaces and special characters can cause issues. Sometimes, a friendly name is reported by the client device rather than its MAC address. This can cause issues if there are duplicates. For example, Sonos units will report "ZonePlayer". This is fine for the first reservation, but following reservations might fail unless you rename one or both players.
Post 5 made on Sunday May 22, 2016 at 22:15
JustinG
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Maybe they have a maximum number of reservations it can handle? I agree those routers suck.
Post 6 made on Monday May 23, 2016 at 08:35
Ranger Home
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Just put it in fake bridge mode (coz that POS doesnt really have a true bridge mode) and use another router.
OP | Post 7 made on Monday May 23, 2016 at 15:17
Mogul
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Please let me know how you managed to achieve this, Ranger Home!?!

I spent hours with the prior model AT$T router [with similar UI] attempting the DMZ mode approach and could not get it to work. It seemed to "forget" that setting after every reboot and then the whole network would crash with IP address conflicts. I finally gave up and just used the AT$T router.

Can you point me to a definitive "how to...?"
"Whatever is rightly done, however humble, is noble." [Sir Henry Royce]
Post 8 made on Monday May 23, 2016 at 23:18
Ranger Home
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not all work the same way. one way is have the att issue one address. assign that address as the 3 party router as the wan. set that IP in att to dmz. there might be a couple other steps I don't recall off top of my head. ytube has a couple videos.


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