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Topic:
Pakedge 60C Router
This thread has 4 replies. Displaying all posts.
Post 1 made on Tuesday May 10, 2016 at 14:57
wireman_095
Long Time Member
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I have a 60C Router with 2 internet provides.
I am having problems getting the e-mail notification to work. I want to get an email if one of the services goes down. I have talked to Pakedge and they say they don't support the feature and to call Fortinet. Fortinet says to call Pakedge. Is there a way to #1 get an email from the 60C and #2 Can I get an email when 1 or the services goes down ( WAN1 ) and if you got email to work do I need to setup a DNS ( I saw this in a post about setting up the noticfication).

The feature is in setup in the dash board
Post 2 made on Tuesday May 10, 2016 at 15:22
tweeterguy
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Never done this in the router as we use other services to provide these alerts but my guess is you need to enable a ping server on each interface and then setup an SNMP rule to send out the alerts. From recollection the SNMP settings are located at System:Config:SNMP or System:General:SNMP.

You will also have to enable SNMP on the interface; that should be at System:Network:Interface.

If you can't figure it out, send it up to level 2 at Pakedge. Good luck
OP | Post 3 made on Wednesday May 11, 2016 at 12:23
wireman_095
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Pakedge will not support the email notification feature. I have the ping server part set up and it will switch to the second service if the first goes down I just want to be emailed so I know it happened.
Post 4 made on Wednesday May 11, 2016 at 13:17
tweeterguy
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On May 11, 2016 at 12:23, wireman_095 said...
Pakedge will not support the email notification feature. I have the ping server part set up and it will switch to the second service if the first goes down I just want to be emailed so I know it happened.

Well that's interesting to hear considering the feature is present in the OS. Have you tried kicking it up a level or two? Are you an authorized dealer?
OP | Post 5 made on Thursday May 12, 2016 at 08:16
wireman_095
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98
Yes the feature is on the OS but tech support says they ( pakedge) do not support that feature. They said I should call Fortinet who makes the router. I think I am going to get them to help but they first told me to call pakedge.
Yes I am a dealer but I stopped buying from them because the systems I bought and put in never worked right and I had to replace the equipment. At&T Uverse is big here and Pakedge is having problems getting there router to work behind the new AT&T router.Tech support was great when I was able to get them. But when they told me the feature was not supported. I said it's on the dash board and the sent me to a higher tech that said they just didn't support the feature
But using two internet providers if one goes down I need to know.


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