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Custom Installers' Lounge Forum - View Post
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The following page was printed from RemoteCentral.com:
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Whats up with MyBlueBolt.com?
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| Topic: | Whats up with MyBlueBolt.com? This thread has 20 replies. Displaying posts 1 through 15. |
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| Post 1 made on Thursday March 17, 2016 at 08:08 |
goldenzrule Loyal Member |
Joined:
Posts: | July 2007
8,474 |
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I am trying to reboot a router via a bluebolt M4315-Pro but cannot get the mybluebolt site to pull up on my phone or computer. Fails to open page. I've had nothing but headaches with Bluebolt compared to Wattbox. Has the bluebolt page changed?
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| Post 2 made on Thursday March 17, 2016 at 08:18 |
Daniel Tonks Wrangler of Remotes |
Joined:
Posts: | October 1998
28,780 |
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Seems to be really slow at times, but it DOES load.
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| Post 3 made on Thursday March 17, 2016 at 08:22 |
King of typos Loyal Member |
Joined:
Posts: | June 2002
5,281 |
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Typing in mybluebolt.com and hitting enter. Yields a very long page opening. Takes at least 30 seconds for anything to show up.
Doing a PING yields a 10 attempts and 0 success rate. 100% packet loss.
Apparently their site is experiencing some issues.
KOT
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| Post 4 made on Thursday March 17, 2016 at 08:28 |
Daniel Tonks Wrangler of Remotes |
Joined:
Posts: | October 1998
28,780 |
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Eh, they're hosted on a cloud service (Microsoft Azure) so I can believe that ping responses might be disabled.
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| Post 5 made on Thursday March 17, 2016 at 09:02 |
Impaqt RC Moderator |
Joined:
Posts: | October 2002
6,233 |
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Seeing incredibly slow response times as well. Something is messed up for sure.
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| Post 6 made on Thursday March 17, 2016 at 09:19 |
FreddyFreeloader Super Member |
Joined:
Posts: | April 2004
3,243 |
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Yea something going on. I got an offline alert from my clients piece and he's not offline. Then I couldn't get the site page to load.
I hope it isn't making his router reset every 30 min.
Don't flood them with calls so they can tend to the problem.
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| Post 7 made on Thursday March 17, 2016 at 13:00 |
Fred Harding Super Member |
Joined:
Posts: | October 2001
3,460 |
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They are working on resolution, according to the information I received moments ago. one hour? Two? dunno that.
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On the West Coast of Wisconsin |
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| Post 8 made on Thursday March 17, 2016 at 13:11 |
Mr. Brad Advanced Member |
Joined:
Posts: | April 2008
934 |
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They have been offline since early this morning. An email from them would be nice.
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| Post 9 made on Thursday March 17, 2016 at 13:12 |
Fred Harding Super Member |
Joined:
Posts: | October 2001
3,460 |
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They are preparing to send one out, per my information.
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On the West Coast of Wisconsin |
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| Post 10 made on Thursday March 17, 2016 at 13:24 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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On March 17, 2016 at 13:11, Mr. Brad said...
They have been offline since early this morning. An email from them would be nice. It's possible to be so offline that they can't send one.
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| Post 11 made on Thursday March 17, 2016 at 13:25 |
Mr. Brad Advanced Member |
Joined:
Posts: | April 2008
934 |
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On March 17, 2016 at 13:24, Ernie Gilman said...
It's possible to be so offline that they can't send one. Just got an email acknowledging the problem. Let's hope they get if fixed soon.
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| Post 12 made on Thursday March 17, 2016 at 13:27 |
BlackWire Designs Senior Member |
Joined:
Posts: | September 2006
1,401 |
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Dear BlueBOLT user,
We are experiencing a traffic interruption with the BlueBOLT servers and BlueBOLT services may be disrupted. We apologize for any inconvenience. We will send an advisory once the situation has been resolved.
The BlueBOLT team
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BlackWire Designs |
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| Post 13 made on Thursday March 17, 2016 at 15:22 |
jimstolz76 Loyal Member |
Joined:
Posts: | December 2007
5,607 |
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I have a Bluebolt that shows offline since 1969 Also: News: December 1, 2015
Energy management data is undergoing temporary maintenance. Data prior to August may be unavailable until this work is completed. I love this industry
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| OP | Post 14 made on Thursday March 17, 2016 at 16:20 |
goldenzrule Loyal Member |
Joined:
Posts: | July 2007
8,474 |
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So the reason I tried logging into mybluebolt was cause a client called about sporadic Internet issues this morning. Client said when Internet doesn't work, nothing else works either. Possibly these maintenance issues are rebooting the units? Client said it's been stable the past couple of hours now
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| Post 15 made on Thursday March 17, 2016 at 17:49 |
BlackWire Designs Senior Member |
Joined:
Posts: | September 2006
1,401 |
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Dear BlueBOLT user, Today, BlueBOLT experienced a service interruption due to a conflict with background processes on the server side. The situation has been resolved and all services are running normally. We apologize for any inconvenience. If you experience any issues, please contact us at [email protected]. The BlueBOLT team
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BlackWire Designs |
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