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Video Conference System
This thread has 9 replies. Displaying all posts.
Post 1 made on Monday March 14, 2016 at 15:20
flcusat
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I need to recommend and install a Video Conference System between a corporate office here in the US and the office for this company in another country in South America.
We installed a couple of years ago several HDX systems between some offices for a commercial customer, but their IT department department provided and setup the gear while we only provided the installation.
I need some recommendations on where to look for these kind of systems and what manufacturers you recommend. I did a search here, but all the threads regarding this are really old. Looks like Polycom, Tamberg and now Cisco are the main manufactures for this.
I'm always right. The only time I was wrong was the time that I thought, that I was wrong.
Post 2 made on Monday March 14, 2016 at 15:22
GotGame
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And Grandstream.
I may be schizophrenic, but at least I have each other.
Post 3 made on Wednesday March 16, 2016 at 10:12
lippavisual
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You could also consider using a Vaddio AV Bridge plus PTZ camera and the customer could choose any of the soft codecs available like skype, webex or go to meeting.

Typically has a cheaper installation and maintenance cost. All the heavy lifting is being done by third party servers.

For the past 2 years, this type of install has been requested a lot more than hardware based codecs.
Post 4 made on Thursday March 17, 2016 at 10:55
Mr. Brad
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On March 16, 2016 at 10:12, lippavisual said...
You could also consider using a Vaddio AV Bridge plus PTZ camera and the customer could choose any of the soft codecs available like skype, webex or go to meeting.

+1

Vaddio is all we have used for years. Will integrate with any soft codec.

DO NOT try to provide a "an inexpensive" solution.
Post 5 made on Friday March 18, 2016 at 22:56
Audible Solutions
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Sort of do this every day. Most who use the Vaddio bridge or Vaddio Connect and Focusrite Scarelett are using some sort of VC bridge like Bluejeans, WebX, Skype or Google Hangouts. This is not a real VTC solution, but it works. You are not going to get HD resolution, you are going to have limitations with the content sent and you are not going to get crucial features like Mics mute or Do Not Disturb, without adding a DSP box.

Question 1: how many mics.
Question 2: Will you be communicating to other VTC rooms or to video bridges, like Bluejeans?
3. Will you be sending presentation content?
4. How many different sources?
5. What resolutions will those devices have--or how many different EDID tables will be part of this job.
6. A control system or operation via remote?
7. How many displays? ( single display or dual display?)
8. How many cameras? Limitations on the Vaddio or Focusrite solutions are solutions is one camera at a time. Cisco and Polycom allow you to select more easily which camera will be sent to far end.
9. How price sensitive? Cisco and Polycom are expensive.

2 biggest players are Cisco and Polycom. You want the best you look here. Don't know prices as I just make these puppies work. SX-20 and Group Series 310 are the entry level codecs.

We have also seen Vidyo used and they work more or less well at significantly lower price points than either Cisco or Polycom. I've been less happy with dual display or dual camera solutions Vidyo offered.

You have my phone number if you have more questions.
"This is a Christian Country,Charlie,founded on Christian values...when you can't put a nativiy scene in front fire house at Christmas time in Nacogdoches Township, something's gone terribly wrong"
Post 6 made on Saturday March 19, 2016 at 21:02
Dr.Gonzo
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Lifesize is pretty established in the VTC world and they have a good selection of codec set ups for all types of installations .
Post 7 made on Sunday March 20, 2016 at 00:32
Fins
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I know some will flip out at this suggestion, but SnapAV has a pretty inexpensive canned solution for this that is supposed to be easy to setup and go. I haven't used it, but given their support in other products, I'd say it's worth considering.
Civil War reenactment is LARPing for people with no imagination.

Post 8 made on Sunday March 20, 2016 at 17:57
lippavisual
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Snaps usb camera is pretty pricey and really at that point I'd just stick to the Vaddio offerings. Many to choose from for any situation.
Post 9 made on Sunday March 20, 2016 at 18:21
Ernie Gilman
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Whatever you provide, their IT department will need to be setting it up and/or supporting your setup after they fly you to South America, put you up in a hotel, drive you around, etc. Maybe they'll do that for you to install it anyway.

We did an overseas project and it was crucial to have the support of IT all the way. It might be dangerous to ask them if they have had their eye on some particular system so it can be evaluated on paper before the decision is made. You DON'T want IT to feel left out, then imposed upon.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 10 made on Monday March 21, 2016 at 09:26
cpchillin
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The biggest problem you are going to run into is that most "real" VTC systems are impossible to just buy, but one is available through distribution. Do not go with an inexpensive solution. Life size is the lowest end I would go but only if a client wouldn't go for Cisco or Polycom. They are the industry leaders for a reason. The clients IT department is going to need to be kept in the loop the entire time. You're going to need to know how strict their security is.

To be honest you're client needs to be prepared for a $30k bill for a simple 2 cart type system. I would also recommend doing the yearly maintenance contract that the VTC company offers. It's a nice recurring revenue stream and it almost guarantees that the client continues to call you for all A/V needs.
Who says you can't put 61" plasmas up on cantilever mounts using toggle bolts? <---Thanks Ernie ;)


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