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New DirecTV firmware messing up HDMI...
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| Topic: | New DirecTV firmware messing up HDMI Matrix? This thread has 39 replies. Displaying posts 1 through 15. |
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| Post 1 made on Saturday February 20, 2016 at 13:34 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,486 |
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Customer has been re-setting his Genie DVR. Gets no picture, no menu, no messages. However, his two DTV clients work fine, which is an indication the DVR is fine of course. he called DTV. After explaining to DTV he had an HDMI matrix switch in the mix, DTV advised him that there has been a new, higher security firmware update and what is likely happening is when he switches the matrix, the DVR "assumes" he is unplugging the HDMI cable and thats interpreted as someone trying to copy programming. New security measures has been put in the firmware to just stop the picture and have no output. Ok, that at least sounds like a reasonable explanation. Not sure if accurate though or not because no other DTV customer of ours with HDMI matrx is having any issues at all, including me. Anyone seeing any type of issues? Looking like its related to HDCP. Possibly EDID?
Last edited by Ranger Home on February 21, 2016 10:29.
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| Post 2 made on Saturday February 20, 2016 at 14:09 |
Duct Tape Loyal Member |
Joined:
Posts: | November 2008
5,298 |
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I have had several issues just running through simple hdmi switchers. Im ready to go back to component cables.
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| Post 3 made on Saturday February 20, 2016 at 14:26 |
Audiophiliac Super Member |
Joined:
Posts: | August 2006
3,311 |
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Are you using all outputs on matrix? If not, use an empty zone as a dummy to keep the genie "active". We did that with a snap matrix that was giving us fits with genie clients and it worked.
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"When I eat, it is the food that is scared." - Ron Swanson |
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| OP | Post 4 made on Saturday February 20, 2016 at 17:19 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,486 |
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On February 20, 2016 at 14:26, Audiophiliac said...
Are you using all outputs on matrix? If not, use an empty zone as a dummy to keep the genie "active". We did that with a snap matrix that was giving us fits with genie clients and it worked. Yes, all 8 outputs are being used. However, one rarely, so I could keep that on Genie all the time?
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| Post 5 made on Saturday February 20, 2016 at 17:49 |
Mogul Senior Member |
Joined:
Posts: | May 2010
1,164 |
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I had a knowledgeable DTV Dealer/Installer tell me about this problem on Thursday. In the case he mentioned, it was a matrix by Leaf.
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"Whatever is rightly done, however humble, is noble." [Sir Henry Royce] |
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| Post 6 made on Saturday February 20, 2016 at 19:20 |
roddymcg Loyal Member |
Joined:
Posts: | September 2003
6,796 |
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I was working on a system with a DM 32 x 32 yesterday, no issues with that route.
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When good enough is not good enough. |
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| OP | Post 7 made on Saturday February 20, 2016 at 19:42 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,486 |
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Customer was also told by DirecTV tech support that if he keeps resetting his DVR, the firmware is designed to erase everything and lock him out! They wouldnt say how many times before this catastrophe would happen.
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| Post 8 made on Saturday February 20, 2016 at 20:35 |
Richie Rich Senior Member |
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Posts: | July 2002
1,150 |
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On February 20, 2016 at 19:20, roddymcg said...
I was working on a system with a DM 32 x 32 yesterday, no issues with that route. Just took a deep breath when I saw this. I have 6-7 Crestron DM systems with Directv boxes on them. The thought of my clients with DM systems+ non functioning Directv receivers + cannot be fixed + 2 year Directv contract with me in the middle about gave me a heart attack. It would not surprise me if sooner or later one of the service providers does something that renders any/all methods of HDMI distribution not usable. Distributed HDMI probably represents .0001% of their customer base, they give zero you know whats about us.
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I am a trained professional..... Do not attempt this stunt at home. |
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| Post 9 made on Saturday February 20, 2016 at 21:11 |
roddymcg Loyal Member |
Joined:
Posts: | September 2003
6,796 |
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On February 20, 2016 at 20:35, Richie Rich said...
Just took a deep breath when I saw this.
I have 6-7 Crestron DM systems with Directv boxes on them.
The thought of my clients with DM systems+ non functioning Directv receivers + cannot be fixed + 2 year Directv contract with me in the middle about gave me a heart attack.
It would not surprise me if sooner or later one of the service providers does something that renders any/all methods of HDMI distribution not usable. Distributed HDMI probably represents .0001% of their customer base, they give zero you know whats about us. We have several dozen DM's out there, my phone would be going off the hook at the moment.
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When good enough is not good enough. |
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| Post 10 made on Saturday February 20, 2016 at 21:42 |
tweeterguy Loyal Member |
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Posts: | June 2005
7,713 |
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On February 20, 2016 at 21:11, roddymcg said...
We have several dozen DM's out there, my phone would be going off the hook at the moment. Yah, that would really suck. Local boxes with audio back to the rack is the future for most of you lol!
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| OP | Post 11 made on Saturday February 20, 2016 at 23:50 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,486 |
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Well I wont assume the problem wont get worse. Ive have ONE customer call yet there are tons of matrix systems out there. I suspect more calls actually.
I LOVE HDMI!
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| Post 12 made on Sunday February 21, 2016 at 02:43 |
Mario Loyal Member |
Joined:
Posts: | November 2006
5,681 |
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No issues with Gene on a JAP system, yet.
I'm keeping my fingers crossed.
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| Post 13 made on Sunday February 21, 2016 at 02:47 |
Mario Loyal Member |
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Posts: | November 2006
5,681 |
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I'll have to look at my HDMI EDID spoofing since I never had to use it.
Isn't there a way to have any/many decent HDMI matrix switches spoof EDID so that HDMI source (Gene in our case) think that it's always connected to a single TV?
I thought that was the 'correct' way to do it for devices (seem to recall cable boxes in particular) that had limited (around 2) keys.
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| Post 14 made on Sunday February 21, 2016 at 07:42 |
3PedalMINI Loyal Member |
Joined:
Posts: | July 2009
7,860 |
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Just got an email from a client with similar issues.... Wtf
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The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin |
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| Post 15 made on Sunday February 21, 2016 at 08:51 |
Shaner Long Time Member |
Joined:
Posts: | October 2012
136 |
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On February 21, 2016 at 02:43, Mario said...
No issues with Gene on a JAP system, yet.
I'm keeping my fingers crossed. Who's this Gene guy?
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