On February 5, 2016 at 14:37, jimstolz76 said...
I still to this day don't understand how different dealers can have such drastically different experiences with the same product lines. It ALWAYS happens! One guy has a 75% failure rate, another guy has a 1% failure rate with the same product.
I've had this experience too. Units that were gold for me were train wrecks for another.
In a few cases it was, literally, dependent on the relative humidity. The units in question had an ESD issue that was latent in the Northeast, but in the dry Southwest, the units were dropping like flies.
In some cases where there were multiple factories. You could drop a unit in front of me, and after working with it for a while, I could tell you which factory built the unit and there were differences in overall reliability too. (no, I didn't need to look at the sticker) Because of shipping considerations, I can imagine that certain regions would tend to receive units built in one factory or the other.
In many cases I suspect that an MBA got a nice bonus for finding a (way off shore) manufacturing deal that was too good to be true. It was and those units were reputation busters.
At one point we sold a lot of Nakamichi cassette decks. I dreaded the day when they announced that they were opening an offshore production facility for one model. But, they said that there would be Nakamichi engineers on site to monitor quality control. On these units I could not tell them apart unless I looked on the box. Then one day I could tell them apart and shortly thereafter I found out that the engineers had gone home.