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Network question - Hunter Douglas RF bridge
This thread has 2 replies. Displaying all posts.
Post 1 made on Wednesday December 9, 2015 at 11:39
drewski300
Super Member
Joined:
Posts:
January 2007
3,849
I was called out to troubleshoot a poor wireless network. I found all of this in one cabinet:
-Sonos Connect
-Engenius EAP600
-CenturyLink modem/router
-Hunter Douglas RF Shade Bridge
-Hunter Douglas RF Powerview bridge

Shocking their wireless was much worse since our initial install!

The Centurylink modem was plugged into the Hunter Douglas RF bridge only. No internet coming in or any other devices connected to that router. I'm guessing they did this because when they tried connecting it to the existing network switch it wouldn't allow the app to communicate with the bridge. So I disconnected the Centurylink router and plugged everything into our network. I could see an address in the lease table of the Mikrotik router but I could not open a web browser or even ping the device. When the same device was connected to the Centurylink router, I could see it in the DHCP table but it was "flagged" as inactive device even though it was receiving an IP address and working properly. The customer has to switch between two different SSID to control different blinds. Class install blind guys!

So my question is why is the RF bridge showing up in the lease table but I cannot communicate with that address?

Also why doesn't the device work on the Mikrotik network but does on the Centurylink network? I disabled the firewall rules on the Mikrotik and tried opening port 522 on the Mikrotik but because the host IP address (HD RF bridge) isn't resolvable, then it's not allowing port 522 through. Frankly, I don't even know if we need the port to be open for the app to work within the LAN.

Anyone?
"Just when I thought you couldn't possibly be any dumber, you go and do something like this... and totally redeem yourself!"
Post 2 made on Wednesday December 9, 2015 at 20:07
Wozman
Long Time Member
Joined:
Posts:
March 2015
69
Maybe it has a static IP set on it from a different subnet. If the century link is scoping 192.168.0.x and the mikrotik is 192.168.1.x try setting your device a static IP in the same range as the century link and scan for it (with both your device and the bridge connected to your LAN).
OP | Post 3 made on Thursday December 10, 2015 at 12:29
drewski300
Super Member
Joined:
Posts:
January 2007
3,849
On December 9, 2015 at 20:07, Wozman said...
Maybe it has a static IP set on it from a different subnet. If the century link is scoping 192.168.0.x and the mikrotik is 192.168.1.x try setting your device a static IP in the same range as the century link and scan for it (with both your device and the bridge connected to your LAN).

But the Mikrotik had the device (same MAC address) in DHCP table with the correct subnet. You do bring up a good point though as I should have tried pinging the address on the Centurylink network and tried to connect to the IP address on the same network. I only tried those items on the Mikrotik network which had a different subnet.
"Just when I thought you couldn't possibly be any dumber, you go and do something like this... and totally redeem yourself!"


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