| Post 16 made on Friday December 11, 2015 at 08:56 |
Fred Harding Super Member |
Joined:
Posts: | October 2001
3,459 |
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Others have suggested establishing a charge on the invoice, and, if you are feeling benevolent, offering a one time offsetting discount to wipe the slate clean.
Why?
1. It makes customer understand that you value your time
2. You make the customer understand that it is a one time favor
3. In some fashion, customer is now "owing you" a favor.
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