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Pro Control Installers- Issue with other P.C. system in house now being controlled?
This thread has 12 replies. Displaying all posts.
Post 1 made on Sunday October 4, 2015 at 17:30
PSS
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So the house has four Pro Control RF systems (3 are Z, 1 is R). (MBR, Den, Office, Family Rm).
MBR- Z with sys zone code of 6
Den- R with sys zone code of 2 and channel 2
Office- Z with sys zone code of 225
Fam Rm- Z with sys zone code of 3

The install for the Office was done about 2 months ago. I had one issue approx 1 month in with the Office all of a sudden now controlling the Fam Rm system. I honestly don't remember what I did the first time other than redumping the file for the Office from my laptop and that fixed it. Possibly changing the rf zone codes as well.
I got a text today from client says it happened again (Office turned on Fam Rm system). The systems are totally different (Older HK, Elite TV, etc vs Denon, Samsung TV). It's as if the Office now has the Fam Rm's file in it? I can't tell you if it's "fully" controlling (vol, Directv, etc.) the Family system since I'm not on site.
Is it possible the Fam Rm is getting the trigger code somehow? Any ideas?
The one thing that did happen earlier this week was the isp's (Verizon Fios) cable was damaged on pole and internet was down for a day. The P.C. receivers are plugged into the lan (for ease of sending programming locally) but no i-pad control set up. I can't recall if there was any "out of the ordinary" situation the first time.
I'll be contacting P.C. tech support tomorrow to see what they have to say.
Post 2 made on Sunday October 4, 2015 at 19:48
thecapnredfish
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Could stupid client be carrying remote to wrong room?
Post 3 made on Sunday October 4, 2015 at 20:16
buzz
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It sound as if the router was reset. You could easily have an IP address conflict. This might work itself out as the DHCP leases expire -- or it might not.
OP | Post 4 made on Sunday October 4, 2015 at 22:59
PSS
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On October 4, 2015 at 20:16, buzz said...
It sound as if the router was reset. You could easily have an IP address conflict. This might work itself out as the DHCP leases expire -- or it might not.

How would that send trigger commands, etc. to the Family Room receiver, two times? The Pro Control remote uses RF not IP to its receiver. I'm not using any ip commands from the receiver to any devices either. Receiver is just plugged into the LAN for sending programming file.
Post 5 made on Monday October 5, 2015 at 00:43
buzz
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Sorry, I wasn't paying attention. I used these a couple times and didn't enjoy the results.
Post 6 made on Monday October 5, 2015 at 10:23
brandenpro
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You should have everything in 1 file. It sounds like you have each setup as a separate system.
Post 7 made on Monday October 5, 2015 at 11:21
mrtristan
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I thought that too but I dont think you can add multiple processors in a single file can you?
Post 8 made on Monday October 5, 2015 at 18:13
Ernie Gilman
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I was curious so I updated my Pro Control software and I tried it. You can't have more than one processor in a system.

I checked this by adding one processor, then remotes; as soon as one processor was added, that choice was grayed out. I then added three remotes and a processor, with the same result: only one processor was allowed. This was true for both r and z product.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 9 made on Monday October 5, 2015 at 19:06
chicagoinstaller
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On October 5, 2015 at 18:13, Ernie Gilman said...
I was curious so I updated my Pro Control software and I tried it. You can't have more than one processor in a system.

I checked this by adding one processor, then remotes; as soon as one processor was added, that choice was grayed out. I then added three remotes and a processor, with the same result: only one processor was allowed. This was true for both r and z product.

But you can make each system a separate system for each room.

come on Ernie, say the normal reply.... Not enough info!

OP. Is there a seperate file for each room?
If you can't be good, be good at it.
Post 10 made on Monday October 5, 2015 at 19:39
Craig Aguiar-Winter
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He mentioned that they had different system zone codes, and that he had different RF systems in the different rooms indicating the presence of multiple processors and there for there must be a seperate file for each room , I believe anyway, since you can only have one processor in each file.

This is a real stumper. Could it be that the owner had moved one remote to anitrt room by accident? I can't think of another reason. Unless they got onto the same channel some how but based in the OP that's not the case.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 11 made on Monday October 5, 2015 at 20:00
Ernie Gilman
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On October 4, 2015 at 17:30, PSS said...

I got a text today from client says it happened again (Office turned on Fam Rm system). The systems are totally different (Older HK, Elite TV, etc vs Denon, Samsung TV). It's as if the Office now has the Fam Rm's file in it? I can't tell you if it's "fully" controlling (vol, Directv, etc.) the Family system since I'm not on site.

Okay, so it has happened again.
You did not look at, or apparently ask the client, the first question: When the Office remote turns on the Family Room System, does the Family Room Remote turn on the Office System?

That would be, as suggested, someone swapped remotes between the two rooms. What is there in this problem description that rules that out?
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
OP | Post 12 made on Monday October 5, 2015 at 23:49
PSS
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On October 5, 2015 at 20:00, Ernie Gilman said...
Okay, so it has happened again.
You did not look at, or apparently ask the client, the first question: When the Office remote turns on the Family Room System, does the Family Room Remote turn on the Office System?

That would be, as suggested, someone swapped remotes between the two rooms. What is there in this problem description that rules that out?

This client is smart enough to know which remote belongs to which room.
I talked to P.C. tech support today. He explained that if you take an existing file, rename it and use within the same house you should change the "network key" then generate a new system encryption key. These are located by right clicking the Pro Link processor under devices. Just changing the zone code isn't enough.
I believe if you start a new system from scratch it'd produce a different "network key" and the problem I had most likely wouldn't have happened.
Post 13 made on Wednesday October 7, 2015 at 00:26
Craig Aguiar-Winter
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Wow that's really good to know.

I re-use files all the time. The house that I did multiple remotes I happened to build new files so I avoided this by accident.

Thanks for posting the follow up.

Craig.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.


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