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Topic:
who's ordered caseta switches/dimmers? every one i get comes damaged
This thread has 17 replies. Displaying posts 16 through 18.
Post 16 made on Thursday September 24, 2015 at 00:15
Mac Burks (39)
Elite Member
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On September 22, 2015 at 08:11, gerard143 said...
Got them from wave. Bought the package kit with bridge and three dimmers + picos to test out. Bunch of sealed Lutron packages inside a sealed Lutron box inside a shipping box. Gonna swap them and see if next kit is same way. Everything was sealed. Definitely didn't look as if it had even been opened.

Sealed boxes doesn't really mean anything. When i worked at a 2 channel shop we "sealed" every piece of demo gear with logo'd company tape and sold it as new.

I have received parts from manufacturers that were supposed to be new but were obviously installed and uninstalled from somewhere.

Those scratches in your video look pretty bad. I thought i saw a rough finger print one one also like a contractor with sandpaper grade skin was pressing the buttons.
Avid Stamp Collector - I really love 39 Cent Stamps
OP | Post 17 made on Thursday September 24, 2015 at 08:32
gerard143
Advanced Member
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May 2012
956
yes they all have those smudges that look like finger prints in the exact same spot on both wall dimmers. its almost like sticker residue/grease. doesn't just wipe right off real easy. I tried taking pictures first but its amazing how awful the iPhone is at macro shots. It's pathetic. Video mode worked better but still not even close to the human eye.
OP | Post 18 made on Tuesday October 6, 2015 at 04:41
gerard143
Advanced Member
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May 2012
956
Update. The replacement stuff was a tad better but still had some markings. Also ordered some light almond stuff and that arrived too with scratches. It's definitely do to lutrons packaging. They really need to do something about that.
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