I'm having constant failure trying to purchase the inapp upgrade on a new iPad for a client.

Anyone else have troubles?

Have you done the typical troubleshooting...

Step 1. Make sure you are connected to the internet. Turn wi-fi off then on and make sure you can access a webpage via Safari. Try the in app purchase again.

If that doesn't work...

Step 2. Close then kill the app, reboot the iPad, open the app and try the in app purchase again.

If that doesn't work...

Step 3. Delete the app, update iOS if neccesary, reboot the iPad, download the app and try the in app purchase again.

We had one that gave us some problems but deleting and re-installing solved it. All others have been no problems.

Make sure that you download the app using the same apple ID you use when purchasing the in-app. Signout from app store, delete app, go to app store, search, download, enter the one and only apple ID and it should work

Have you contacted Apple Support? A lot of accounts have limitations related to in-app purchases. You contact Apple support, they do something, tell you to wait at least a half hour and try again. Usually takes 2-3 rounds but eventually works; Apple issue, not Crestron. Workaround is to use a gift card and bill the client for the gift card.

^ THIS!

Since the price is so high sometimes you run into Apple seeing it as strange so they block your account.

They don't TELL you this though.

Plan on the account holder being on Apple tech support for 45 mins or so.

Every time I do the in-app purchase and it goes through I breath a big sigh.

Last 2 have it right. It's another Apple screw up. 60% of new accounts fail to upgrade successfully and require hours of Apple tech support. If the account already exists prior to downloading the app, there are far fewer of these issues. Crestron was trying to be cute when they offered to download the app for free as an inducement but they failed to account for Apple's inability to allow for anyone to succeed on their platform save themselves.

Alan

Maybe have the client buy a $100 iTunes gift card. Apply it to the account then attempt the in-app purchase again?

I know that there's a credit card attached to the iTunes account. But maybe Apple wants to see a credit of $100 for a large purchase like this. (Going back to what Other said.)

KOT

That has not worked for us.

Glad to see I am not the only one that has had these issues. 2 out of the last 3 Crestron-Ipad jobs I have done have given me fits on this.

First one was an utter nightmare. I spent hours on the phone with Crestron and Apple trying to resolve it. Issue was further compounded by the client not being a resident of the USA and me trying to purchase the app here.
Since the Ipads are only used for Crestron, I finally gave up and set up a dummy Itunes account with a throw away email address and no credit card linked. Funded it with a $100 Itunes gift card and purchased the app without issue.

The second one was worse. Client refused to give me any of his Itunes account info (yeah, I am going to commit some kind of itunes account fraud, I only sold you $300,000 worth of gear).
The client wound up on the phone with apple for about 2 hours trying to resolve it. Finally got bumped up to a supervisor who allowed purchase of the "upgrade" on the app.
They client was very unhappy about this whole debacle and naturally blamed Crestron for it. "Why did I spend all this money, company can't even figure out how to let you buy their app".

Make sure the model of the iPad you are trying to install the app on is on the approved list by Crestron. See answer ID 5366 in the Online Help database. I went through this problem as well and it ended up the client had an old iPad. Since then I stress to clients that the app will only work on newer iPads.