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Topic:
Dear IT guy, don't touch my stuff!
This thread has 72 replies. Displaying posts 16 through 30.
Post 16 made on Thursday July 23, 2015 at 12:37
BizarroTerl
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What? Wait? ??? Someone would install a router + equipment and not have the entire install fully documented? What is this, kindergarten?
OP | Post 17 made on Thursday July 23, 2015 at 12:47
Fins
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On July 23, 2015 at 12:37, BizarroTerl said...
What? Wait? ??? Someone would install a router + equipment and not have the entire install fully documented? What is this, kindergarten?

Why would a computer guy that was brought in by the manager, 4 years after the installation was done, have a copy of any of my documentation? The system has changed and been altered several times since the original install. So any documentation would change also. But if he had bothered to do his research and call me, he could have gotten the information
Civil War reenactment is LARPing for people with no imagination.

Post 18 made on Thursday July 23, 2015 at 13:06
tweeker1010
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I was fired once, for putting on the work order it was the clients fault for touching the equipment. I was a bit frustrated, this wasn't the first time, a 5 hour drive both ways and a 5 min repair.

Be careful what you say and whom you say it to.
Post 19 made on Thursday July 23, 2015 at 13:09
BizarroTerl
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Maybe the manager gave it to his IT guy because he asked for it? They don't have a copy? What happens if you're run over by a bus or the building next to yours catches on fire and before the FD can put it your building is gutted?
OP | Post 20 made on Thursday July 23, 2015 at 13:21
Fins
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Why would the manager have a copy of anything? It's not their equipment. All equipment belongs to the club that owns the building. And no, I'm not handing out my work for some comic book reading twerp to come in and profit from. The router had a warning sticker on it. And anyone with a brain could scan and see given the number of devices on the network, blindly screwing around with the router could cause problems. So pick up the phone and call someone to verify details. It's not rocket science. Even an IT guy should be able to comprehend it.
Civil War reenactment is LARPing for people with no imagination.

Post 21 made on Thursday July 23, 2015 at 14:32
BizarroTerl
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I'm wondering, does the club know that they're totally dependent on you? Have you made it clear that if something bad happens to you their only recourse is to hire another installer which will likely tell them they will have to pull everything out and start over?
OP | Post 22 made on Thursday July 23, 2015 at 14:36
Fins
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No, they will just need to hire a CI instead of an IT guy. Then they will be fine
Civil War reenactment is LARPing for people with no imagination.

Post 23 made on Thursday July 23, 2015 at 15:03
King of typos
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On July 23, 2015 at 13:06, tweeker1010 said...
I was fired once, for putting on the work order it was the clients fault for touching the equipment. I was a bit frustrated, this wasn't the first time, a 5 hour drive both ways and a 5 min repair.

Be careful what you say and whom you say it to.

Then you would be a perfect guy for Comcast. When a customer calls in with a problem. And a service call is needed. A $29, or whatever the amount is, service fee is attached to the bill right away. Right next to that, "failed self-install".

KOT
Post 24 made on Thursday July 23, 2015 at 15:04
Bonavox
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On July 23, 2015 at 14:32, BizarroTerl said...
I'm wondering, does the club know that they're totally dependent on you? Have you made it clear that if something bad happens to you their only recourse is to hire another installer which will likely tell them they will have to pull everything out and start over?

Are you a CI or an end user?? I'm confused? Are you bcf1963 junior???
Bill's Electric & Home Theater & Plumbing & Automation & Small Engine Repair, and Animal Removal Services......did I mention we do remotes also?
Post 25 made on Thursday July 23, 2015 at 17:24
BizarroTerl
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On July 23, 2015 at 14:36, Fins said...
No, they will just need to hire a CI instead of an IT guy. Then they will be fine

So any CI will walk into a totally undocumented install and know exactly what is going on with all the equipment?
Post 26 made on Thursday July 23, 2015 at 17:33
goldenzrule
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On July 23, 2015 at 17:24, BizarroTerl said...
So any CI will walk into a totally undocumented install and know exactly what is going on with all the equipment?

You leave full documentation, programming files, computer programs to actually program equipment, training classes, dealer access phone numbers to tech support....?

I sure hope so or else you are screwing your clients in the event you die
Post 27 made on Thursday July 23, 2015 at 17:58
BizarroTerl
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I'm getting the impression from Fins' replies that isn't the case. Maybe he could elaborate.
OP | Post 28 made on Thursday July 23, 2015 at 18:12
Fins
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Any competent CI can come in and have a complete understanding of my systems within a reasonable amount of time for a site survey. dont worry about my systems. Just keep your hands off my network unless you want to foot the bill for me to fix what you screw up
Civil War reenactment is LARPing for people with no imagination.

Post 29 made on Thursday July 23, 2015 at 19:29
highfigh
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On July 22, 2015 at 23:34, Wozman said...
So as an 'IT guy' I've had to replace routers where for many different reasons being able to login and look at the original settings isn't possible. In these cases what I do is run an IP and port scan of the most common subnets and then investigate which services are actually used by temporarily inserting my laptop as a man in the middle and capturing the packets while certain activities are triggered (flipping switches, blinds, etc), and then I have a pretty good idea of what needs to talk to what and how. It's easy to setup a new router with all essential port forwards and settings after you have a proper map of the network, unfortunately most IT guys will just assume things and not be that thorough..

I know- the guy who was doing computer support for a really good client replaced the Airport Extreme without bothering to find out that ports were forwarded and the client didn't know, so.....

I happened to check the security cameras one day and couldn't, so I checked the ReQuest DDNS and saw that the server hadn't reported since about 1PM the day before. The client sent an e-mail about the ReQuest not responding from his office and I asked if they had a new router. He was amazed that I would know. I tuned up the IT guy for that one.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 30 made on Thursday July 23, 2015 at 19:30
goldenzrule
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On July 23, 2015 at 17:58, BizarroTerl said...
I'm getting the impression from Fins' replies that isn't the case. Maybe he could elaborate.

Well I am talking about you, not Fins. Since you are on his ass about leaving full documentation, I am guessing you leave everything I mentioned, right?
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