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So... How did you not understand? Man oh...
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| Topic: | So... How did you not understand? Man oh man! This thread has 44 replies. Displaying posts 1 through 15. |
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| Post 1 made on Wednesday June 3, 2015 at 20:13 |
Mr. Stanley Elite Member |
Joined:
Posts: | January 2006
16,954 |
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Prewired a home last week. 7) rooms stereo +1 surround area. Sent out my breakdown spelling out wire (materials & labor to do so). Customer owns a home next door he is selling.
He mentioned, that he is going to remove all of the currently owned stuff and transfer it over to the new place...
He wants me to yank all of his old stuff and re-install (1) Plasma, and all of the speakers etc.
I bill him today for the pre-wire, and he flips out becuase he THOUGHT my price included R&R-ing all of the old sh*t into this new house!!!
Come on, guy-REALLY?
How would you handle this?
I'm looking at maybe a good day and a half to two days to R&R all that crap!
This... ...is why I drink!
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"If it keeps up, man will atrophy all his limbs but the push-button finger."
Frank Lloyd Wright
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| Post 2 made on Wednesday June 3, 2015 at 20:21 |
bricor Advanced Member |
Joined:
Posts: | March 2006
902 |
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My favorite is when they come back and ask "wait, the pre-wire didn't include all the speakers?"
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| OP | Post 3 made on Wednesday June 3, 2015 at 20:30 |
Mr. Stanley Elite Member |
Joined:
Posts: | January 2006
16,954 |
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On June 3, 2015 at 20:21, bricor said...
My favorite is when they come back and ask "wait, the pre-wire didn't include all the speakers?" Yep, well this fellow is a foriegner on top of it, and he is playing that card. Whats bad is I really liked the guy... and now I'm in this super awkward position... DANG!
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"If it keeps up, man will atrophy all his limbs but the push-button finger."
Frank Lloyd Wright
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| Post 4 made on Wednesday June 3, 2015 at 20:36 |
internetraver Advanced Member |
Joined:
Posts: | April 2003
798 |
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On June 3, 2015 at 20:13, Mr. Stanley said...
How would you handle this? A scope of work and clear understanding of work to be performed up front.
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| Post 5 made on Wednesday June 3, 2015 at 20:48 |
Mac Burks (39) Elite Member |
Joined:
Posts: | May 2007
17,518 |
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On June 3, 2015 at 20:30, Mr. Stanley said...
Yep, well this fellow is a foreigner on top of it, and he is playing that card. Elaborate. Did one of you Hannity fans hack Bruces account?
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Avid Stamp Collector - I really love 39 Cent Stamps |
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| Post 6 made on Wednesday June 3, 2015 at 21:26 |
Mogul Senior Member |
Joined:
Posts: | May 2010
1,164 |
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On June 3, 2015 at 20:30, Mr. Stanley said...
Yep, well this fellow is a foriegner on top of it, and he is playing that card. Whats bad is I really liked the guy... and now I'm in this super awkward position...
DANG! He's Foreigner?!? Dude~Get a vid of him singing "Hot Blooded" or "Cold As Ice!!!" [rimshot emoji]
Last edited by Mogul on June 4, 2015 04:45.
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"Whatever is rightly done, however humble, is noble." [Sir Henry Royce] |
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| Post 7 made on Wednesday June 3, 2015 at 21:30 |
3PedalMINI Loyal Member |
Joined:
Posts: | July 2009
7,860 |
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Scope of work was poorly explained...
There should have been no surprises on either parties part if all was done by the book.
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The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin |
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| Post 8 made on Wednesday June 3, 2015 at 21:48 |
Trunk-Slammer -Supreme Loyal Member |
Joined:
Posts: | November 2003
7,459 |
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Tell him that "no holes in water lines" is extra?
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| Post 9 made on Wednesday June 3, 2015 at 22:18 |
Fins Elite Member |
Joined:
Posts: | June 2007
11,627 |
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On June 3, 2015 at 20:48, Mac Burks (39) said...
Elaborate. Did one of you Hannity fans hack Bruces account? I got bored today. Wait till you see the Bruce Jenner thread I start under his account
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Civil War reenactment is LARPing for people with no imagination.
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| Post 10 made on Wednesday June 3, 2015 at 22:30 |
buzz Super Member |
Joined:
Posts: | May 2003
4,371 |
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As a negotiating strategy some people always "misinterpret" the scope of the work.
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| Post 11 made on Wednesday June 3, 2015 at 22:38 |
Fins Elite Member |
Joined:
Posts: | June 2007
11,627 |
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On June 3, 2015 at 21:30, 3PedalMINI said...
Scope of work was poorly explained...
There should have been no surprises on either parties part if all was done by the book. Yes, there shouldn't be any surprises. However, sometimes you can think everything is clear and everyone is on the same page, then the other party claims differently. You can put a detailed explanation of what work is to be done and prices in writing and have everyone sign it, but even with that, some times, someone may try the, "I thought it was..."
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Civil War reenactment is LARPing for people with no imagination.
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| Post 12 made on Thursday June 4, 2015 at 00:38 |
Richie Rich Senior Member |
Joined:
Posts: | July 2002
1,150 |
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On June 3, 2015 at 22:30, buzz said...
As a negotiating strategy some people always "misinterpret" the scope of the work. I plan on being the king of "specific exclusions" in contracts. Would have put a line on this one, knowing full well that he was going to want the gear R&Red. "Does not include labor or additional materials to relocate existing COE (customer owned equipment) from current residence to new one. Additionally, does not include car detailing, pet sitting or laundry service". I have had a few clients like this over the years that thought anything and everything audio/video/automation was included in our scope of work.
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I am a trained professional..... Do not attempt this stunt at home. |
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| Post 13 made on Thursday June 4, 2015 at 01:14 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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Tell him that you KNOW he understood what he was paying for before you started. Show him what was written.
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| OP | Post 14 made on Thursday June 4, 2015 at 01:16 |
Mr. Stanley Elite Member |
Joined:
Posts: | January 2006
16,954 |
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I could not have been any clearer in my scope of work description... We will prewire with 14/4 for a pair of speakers in the following rooms back to the main equipment center, and wire the surround area with 5 runs of 14 / 2 bla bla bla. This is a pre-wire breakdown ... NO discussion whatsoever of removing hos old crap and re-installing it. Anyways... the rest of my day went downhill from there... the crazies and time-wasters came out to haunt us today... Beer time now. Thank lord.
Last edited by Mr. Stanley on June 4, 2015 04:23.
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"If it keeps up, man will atrophy all his limbs but the push-button finger."
Frank Lloyd Wright
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| Post 15 made on Thursday June 4, 2015 at 01:21 |
24/7 Senior Member |
Joined:
Posts: | April 2008
1,244 |
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Scope of work disagreements are usually resolved. Stand your ground.
If you communicated clearly, he will need to change his perspective or lose your services.
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