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Forums > CI World > Custom Installers' Lounge
Marantz SR5009 locks up on Game input
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Topic:
Marantz SR5009 locks up on Game input
This thread has 7 replies. Displaying all posts.
Post 1 made on Wednesday December 31, 2014 at 11:38
longshot16
Super Member
Joined:
Posts:		November 2009
3,442
Ok so I have had a genuine issue with a Marantz product but I think I may been in one now. I deployed a SR5009 that works fine until the gamin input is used for Xbox One. It freezes up and nothing unlocks it except pulling the power cord.

Please tell me there is an easy fix. I have not done the microprocessor reset yet.
The Unicorn Whisperer
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Post 2 made on Wednesday December 31, 2014 at 12:02
highfigh
Loyal Member
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Posts:		September 2004
8,322
On December 31, 2014 at 11:38, longshot16 said...
Ok so I have had a genuine issue with a Marantz product but I think I may been in one now. I deployed a SR5009 that works fine until the gamin input is used for Xbox One. It freezes up and nothing unlocks it except pulling the power cord.

Please tell me there is an easy fix. I have not done the microprocessor reset yet.

Unplug the XBox and see if it does this again.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
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Post 3 made on Wednesday December 31, 2014 at 12:10
Mogul
Senior Member
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Posts:		May 2010
1,164
Does the SR5009 ever pass video from the XBOX? If not, make sure the HDMI is not plugged in the XBOX's video input...
"Whatever is rightly done, however humble, is noble." [Sir Henry Royce]
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OP | Post 4 made on Wednesday December 31, 2014 at 12:21
longshot16
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Yes it is passing video as the Marantz is acting as the switch.
The Unicorn Whisperer
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Post 5 made on Wednesday December 31, 2014 at 14:09
FreddyFreeloader
Super Member
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Posts:		April 2004
3,243
I had to exchange a 5009 about a month ago because it was locking up. First problem out of the box ever for me with Marantz. Exchanged it and no problems since.

It was locking up on any input. Only fix was to power cycle. Would do it about once a day.
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Post 6 made on Wednesday December 31, 2014 at 21:15
Richie Rich
Senior Member
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Posts:		July 2002
1,150
Will it switch away from that input with the X-Box powered off?

Wondering if the Xbox is spitting out some kind of HDMI-CEC data that is keeping the AVR on that input.
I am a trained professional..... Do not attempt this stunt at home.
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Post 7 made on Wednesday December 31, 2014 at 21:22
M Hi Fi
Active Member
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Posts:		August 2008
672
Can you reproduce the issue if the XBOX is plugged into a different HDMI input/source location? Or what about a different HDMI input and then assign that one to GAME?

Just my 2 cents.
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OP | Post 8 made on Friday January 2, 2015 at 12:31
longshot16
Super Member
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Posts:		November 2009
3,442
Freddy did the just do an RMA? I have literally never had to do anything with them. I have the client testing all of the other theories.
The Unicorn Whisperer
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