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Topic:
Level 3 calls out Comcast, TWC and others for ‘deliberately harming’ their own broadband service
This thread has 8 replies. Displaying all posts.
Post 1 made on Tuesday May 6, 2014 at 15:46
Ernie Gilman
Yes, That Ernie!
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Here's another chunk of information about people charging for excellent service and then limiting what their customers can get.

[Link: bgr.com]

I love the last sentence. They did not name the companies that are thus screwing their customers, but they did say:

Taylor also noted that the ISPs in question “happen to rank dead last in customer satisfaction across all industries in the U.S.,” and he linked to the American Customer Satisfaction Index, which regularly ranks ISPs including Comcast, Time Warner Cable, Charter, Cox, Verizon and Cablevision at the bottom of customer satisfaction surveys.

That's just in case no names come to mind from the phrase "dead last in customer satisfaction."
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 2 made on Tuesday May 6, 2014 at 16:29
Trent@AVocation
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This pisses me off, but I'd love to know what could be done about it. There's a reason all those companies rank dead last in satisfaction....it's because they CAN. You don't have to worry about service when you're the only game in town.

I can be the biggest dick in the world, but if I'm the only one who can sell alcohol in my state, I'm going to be one rich S.O.B.!
Trent Mulligan
Just Add Power: Manufacturer - HD over IP solutions
www.justaddpower.com | [Link: twitter.com] | [Link: facebook.com]
Post 3 made on Tuesday May 6, 2014 at 21:39
3PedalMINI
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its f'ed up.
The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin
Post 4 made on Wednesday May 7, 2014 at 00:17
bcf1963
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The discussion is a bit simplistic. Honestly it strikes me as someone with an Axe to grind, who's willing to drop some of the facts and why, to make their situation sound altruistic.

Level 3's trying to twist Comcast, etc. arm, so they get faster connections for Level 3's customers. The truth, is that the majority of Level 3's customers are likely corporate, paying for specific packet latencies, for use in things like VOIP and video conferencing. Having access to Level 3's network, for the majority of us, would only mean some extra hops to get to an uncongested peer. Level 3 would likely never handle one of our packets, for general internet access, but Level 3 fails to tell you that.

The story is little more than hand waving, and lacks real packet times and trace info, as this would detail the information on what the endpoints are, which would then be locations, most of us could care less about. Do you care if the VOIP phone for some fortune 500 corporation takes some extra hops, and has an occasional dropout, when the VP of operations is trying to do so from their home ISP?

Level 3 wants providers like Comcast, Time Warner, Charter, etc. to charge to charge their customers a bit more, to have more ports and routers in their data centers, so they can get more connectivity, so that if one of their fortune 500 customers is at home, their VOIP phone works great. The way this works normally is for Level 3 to pay for the extra routers, power, and space in the data center, to cover the increased service request. But Level 3 is trying to do this by using FUD, trying to convince you that your home internet service is being impacted.

Level 3, Masters of Spin!
Post 5 made on Wednesday May 7, 2014 at 01:11
edizzle
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Level3 provides bandwidth for NUMEROUS small FTTH providers, I know their business and executives well. You have no idea what you are talking about. Talk about master of spin!
I love supporting product that supports me!
OP | Post 6 made on Wednesday May 7, 2014 at 01:41
Ernie Gilman
Yes, That Ernie!
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I take it you capitalized Axe because you think someone is grinding their deodorant.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 7 made on Wednesday May 7, 2014 at 10:43
rmalbers
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You are both right, this is the real issue:

"The remaining six peers, however, refuse to work with Level 3 to address the congestion. These ports have been saturated for more than a year according to Taylor, but the ISPs still refuse to work toward a resolution."
Post 8 made on Wednesday May 7, 2014 at 13:47
bcf1963
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On May 7, 2014 at 01:11, edizzle said...
Level3 provides bandwidth for NUMEROUS small FTTH providers, I know their business and executives well. You have no idea what you are talking about. Talk about master of spin!

I understand their model fully. It would not surprise me that their executives you know, have failed to fully make you understand the situation, as if you fully understood, it would weaken their case.

I have no love for Comcast, and the other broadband providers, and have no vested interest in other providers. The truth, is that Level 3 is getting paid to provide better access by many of their customers, and wants Comcast and the other providers to increase the ability of their datacenters to handle the traffic. Level 3 doesn't want to pay for doing this, and Comcast doesn't want to pay for this, just so Level 3 can have better bandwidth, so they can then charge a premium.

I think is seems wrong that Level 3 is getting paid for better bandwidth, yet doesn't want to pay other providers who help make that happen. This is not much different than Cable TV and Satellite providers, who have to pay over the air TV stations to carry their content, as they charge for that content. If the Sat and Cable providers didn't pay, they would get fined by the FCC. Here, Level 3 doesn't wish to pay to handle their bandwidth, and wants Comcast and other's to pay their bill for them.

I'm glad Comcast isn't paying. This increases Comcast's costs, and this is likely to roll downhill to me!
OP | Post 9 made on Wednesday May 7, 2014 at 15:12
Ernie Gilman
Yes, That Ernie!
Joined:
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December 2001
30,104
I know this is not exactly the same issue, but it's indicative of the fact that not everything that can be done to get us data is being done.



I mean, look at this: when I first went to Saudi for an A/V job, I ran speedtest.net from the location. This was a home that had been in place for some five or more years. The download speed was about 25 mBps. What's unusual about that? Here's what: speedtest.net identified the local server as being in freakin' GHANA, for God's sake! My customer was getting internet by satellite and it was coming down at 25 mBps!!!!

Did I mention that this was in 2010?
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw


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