On March 14, 2014 at 01:20, davenport said...
What's the least expensive way to track a customers internet performance after leaving the site? We've all heard the complaints about a network not working or being slow after we leave and of course they never realize it might just be the website they're trying to visit that is the root cause. '
But if the network or ISP is to blame, I'd like to see that on a graph or notification.
I'm thinking it would be some kind of micro PC with a suitable software. I want something real simple that plugs into the network and can also document Wi-Fi, not an entirely new internet distribution system.
Who is the ISP? Time Warner can track the performance in 15 minute increments and some routers, like Ibiquiti, have a logger, too. The computer needs to be powered up for a long time, though- turning it off shuts off the transmission of data.
What is the customer's complaint? Are they finding problems with streaming, internet browsing, does the connection seem to slow or stop? Have you found this to be true when the computers and other devices are hard-wired as well as wireless? I recently posted about someone who needed to power cycle her router/modem every night and it turned out to be the WiFi card in her laptop. It was fine when I hard-wired it, so I tried my USB WiFi adapter and it worked fine that way, too.