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Let's Talk about RMR
This thread has 19 replies. Displaying posts 1 through 15.
Post 1 made on Friday January 17, 2014 at 19:17
Hasbeen
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So every year this topic comes up as we're constantly trying to have our businesses evolve.

We've talked about:

1. Maintenance Agreements/Service Contracts.

2. Some of us who do security have the monitoring RMR.


Here's my thought.  Tell me if I'm crazy, stupid, or a glutton for punishment.  I started thinking....

"Why don't I offer Cloud Storage?"

It falls right in line with the installations that we perform.  The vast majority of us are already dealing with the client network, the computers, the media anyway.

Is it dumb to just take it one more step, and provide the cloud storage for their data as well?

Now, I'm not talking about setting up a server farm and directing clients to my servers. I'm simply talking about adding it as a service that we add to our installations.

There are already systems out there (powered by Google) that you can brand as your own, and have set up in a matter of a few minutes, link to your website to give client access, etc.

What are your thoughts?
Post 2 made on Friday January 17, 2014 at 19:46
Audiophiliac
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Cloud storage for what? Anything? An alternative to Dropbox, or other solutions? Or did you have something in mind more directly related to the services and products you provide? Would you limit it to just your clients? Why not start a milk delivery service too? :)
"When I eat, it is the food that is scared." - Ron Swanson
OP | Post 3 made on Friday January 17, 2014 at 20:02
Hasbeen
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On January 17, 2014 at 19:46, Audiophiliac said...
Cloud storage for what? Anything? An alternative to Dropbox, or other solutions? Or did you have something in mind more directly related to the services and products you provide? Would you limit it to just your clients? Why not start a milk delivery service too? :)

Yes, as an alternative to dropbox, for documents, music, etc.  Phone app and ability to access anywhere.  Keeping docs safe from computer crashes.

No. I wouldn't limit it to my clients, but that would be where I'd have my successes.

My initial thought is, sign them up for the X months free , after installation. Show them how to use it, it's capabilities, and voila! they're hooked and I've got another source of revenue.

Yes, I'd deliver milk if I could make a buck at it.


 
Post 4 made on Friday January 17, 2014 at 20:54
Ernie Gilman
Yes, That Ernie!
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RMR?

RMR layout (of an automobile), see Rear mid-engine, rear-wheel-drive layout

Registered Merit Reporter, a certification offered by the National Court Reporters Association

Resting Metabolic Rate, see basal metabolic rate

Revelstoke Mountain Resort, a Canadian ski resort located in Revelstoke, British Columbia

Rock Mass Rating: rock mass classification system (geotechnical engineering)

Royal Marines Reserve

The Royal Montreal Regiment, a Canadian Forces infantry regiment based in Montreal

Rick Mercer Report, a Canadian Comedy Television series

Rabbi Michael Rosensweig, a Canadian born rabbi

Must be the Rebbe!
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 5 made on Friday January 17, 2014 at 20:55
tweeterguy
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Are you talking about your own "cloud" (server space at your office) Or dumping their stuff into a third party one? If the latter, who's responsible when the data is lost or corrupted? In the clients mind it will be you, first; just as if you were hosting it. I'm still on the fence about sharing rack space with clients.
OP | Post 6 made on Friday January 17, 2014 at 21:48
Hasbeen
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On January 17, 2014 at 20:55, tweeterguy said...
Are you talking about your own "cloud" (server space at your office) Or dumping their stuff into a third party one? If the latter, who's responsible when the data is lost or corrupted? In the clients mind it will be you, first; just as if you were hosting it. I'm still on the fence about sharing rack space with clients.

Yes, it's 3rd party, but you can brand it as your own, link it to your website if you'd like.  It's backed by google.  Nothing to install, no on premises hardware. Just monthly fees.

 
OP | Post 7 made on Friday January 17, 2014 at 21:49
Hasbeen
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On January 17, 2014 at 20:54, Ernie Gilman said...
RMR?

RMR layout (of an automobile), see Rear mid-engine, rear-wheel-drive layout

Registered Merit Reporter, a certification offered by the National Court Reporters Association

Resting Metabolic Rate, see basal metabolic rate

Revelstoke Mountain Resort, a Canadian ski resort located in Revelstoke, British Columbia

Rock Mass Rating: rock mass classification system (geotechnical engineering)

Royal Marines Reserve

The Royal Montreal Regiment, a Canadian Forces infantry regiment based in Montreal

Rick Mercer Report, a Canadian Comedy Television series

Rabbi Michael Rosensweig, a Canadian born rabbi

Must be the Rebbe!

What the hell is wrong with you man?  Are you missing a Chromosome?  :)

I do like Rick Mercer....He's damn funny.
 
Post 8 made on Friday January 17, 2014 at 22:17
InHomeDemo
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I have toyed around with the idea of offering cloud storage for IP cameras.
Post 9 made on Friday January 17, 2014 at 22:21
Ernie Gilman
Yes, That Ernie!
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On January 17, 2014 at 21:49, Hasbeen said...
What the hell is wrong with you man?  Are you missing a Chromosome?  :)

I do like Rick Mercer....He's damn funny.

Hell no, man, I think I might even have extras!

But I couldn't find a sensible definition for RMR in this application anywhere, even though I applied ALL my chromosomes to the task.  
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
OP | Post 10 made on Friday January 17, 2014 at 22:25
Hasbeen
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On January 17, 2014 at 22:17, InHomeDemo said...
I have toyed around with the idea of offering cloud storage for IP cameras.

I didn't even think of that.  That would be very nice.

I wonder if that would be possible with this type of scenario.


 
Post 11 made on Friday January 17, 2014 at 22:37
Zohan
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On January 17, 2014 at 22:17, InHomeDemo said...
I have toyed around with the idea of offering cloud storage for IP cameras.

I always thought the bandwidth usage would be preventative for this. I think when adt, slomin's, etc do the cloud storage they are using crappy low res cameras that are only doing snapshots, not motion video...

I'd like to be wrong though, so hopefully someone here can fill us in
Post 12 made on Friday January 17, 2014 at 23:01
FP Crazy
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So, let me get this correct...you want to compete with Google and Apple, right. And a million other server farms out there too.
Chasing Ernie's post count, one useless post at a time.
Post 13 made on Friday January 17, 2014 at 23:19
CreativeHT
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On January 17, 2014 at 22:37, Zohan said...
I always thought the bandwidth usage would be preventative for this. I think when adt, slomin's, etc do the cloud storage they are using crappy low res cameras that are only doing snapshots, not motion video...

I'd like to be wrong though, so hopefully someone here can fill us in

Like everything else there can be different levels of service. If a customer wants ADT level performance and low bandwidth usage then maybe thats the service for them. If you have a customer that wants premium cloud backup and is willing to pay for the server grade isp connection to upload all that data to the cloud and your involvement to set it all up and sell them the cloud storage account then go for it. But I wouldnt offer an open backup package like Dropbox or the like because I dont think its worth trying to compete with those services head on.
Post 14 made on Saturday January 18, 2014 at 07:28
Neurorad
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This is a service that is commonly provided to small businesses, from IT companies.

I think you need to find the right product. Not all are set it and forget it. You need a service provider that won't sell you out to the customer when the contract is up.

I've read some articles on it in the SMB (Small and Medium-sized Business) industry 'magazine'.

There may be some headaches, with new computers purchased often, though if you can work remotely, it may be easier.
TB A+ Partner
Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense. -Buddha
Post 15 made on Sunday January 19, 2014 at 04:10
Mario
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Ernie, I can't tell anymore if you're f*&King with us or if you're serious.

RMR= Reoccuring Monthly Revenue

[Link: google.com]
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