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Topic:
How to help a DIY client
This thread has 32 replies. Displaying posts 16 through 30.
Post 16 made on Tuesday October 15, 2013 at 09:38
GotGame
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You have too much free time.
I may be schizophrenic, but at least I have each other.
Post 17 made on Tuesday October 15, 2013 at 09:50
highfigh
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On October 14, 2013 at 21:11, longshot16 said...
I do understand they are nice enough but maybe just passing is the best way to go about doing it. This is one of those "but my friend said this is that and that is this"....

If he's so smart, they should have their friend do it. The friend should deal with all of the problems when it doesn't work correctly, too.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 18 made on Tuesday October 15, 2013 at 10:22
Mr. Brad
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Yeah, I have a hard time with this one. In my eyes, I true DIYer would do their own research, procure, install, program, and service their system. As soon as I start helping them, it is no longer a DIY project and the lines get blurry.

I tend to shy away from these types of projects. They have been no win situations in the past.

I have dozens of examples, but just starting with the comment; "these cables are not clearly identified" and "I though you were going to terminate the CAT5".

I think the best advice I could give someone, who needs advice, is; "Hire a Pro"!
Post 19 made on Tuesday October 15, 2013 at 14:38
Ernie Gilman
Yes, That Ernie!
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On October 15, 2013 at 09:38, GotGame said...
You have too much free time.

To whom is this addressed, Sir Willis?
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
OP | Post 20 made on Tuesday October 15, 2013 at 15:11
longshot16
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The client agreed they don't really need us. All is well that ends well.
The Unicorn Whisperer
Post 21 made on Tuesday October 15, 2013 at 16:32
juliejacobson
CE Pro Magazine
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DIYs can be great clients since labor is billed (or should be billed) by the hour and therefore profits are predictable.

But make sure you sell them DIY products (irule, Sonos, etc.) rather than those (RTI) that they are not allowed to tweak.
"CEPro: your website sucks!" - Fins
www.cepro.com
[Link: twitter.com]
Post 22 made on Tuesday October 15, 2013 at 16:42
Bonavox
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How interesting that a journalist can tell us what will be a good client vs. a difficult one.
Bill's Electric & Home Theater & Plumbing & Automation & Small Engine Repair, and Animal Removal Services......did I mention we do remotes also?
Post 23 made on Tuesday October 15, 2013 at 17:04
drewski300
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On October 15, 2013 at 16:42, Bonavox said...
How interesting that a journalist can tell us what will be a good client vs. a difficult one.

Wow, the dickery continues...
"Just when I thought you couldn't possibly be any dumber, you go and do something like this... and totally redeem yourself!"
Post 24 made on Tuesday October 15, 2013 at 18:14
Bonavox
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On October 15, 2013 at 17:04, drewski300 said...
Wow, the dickery continues...

And it will continue as long as non experts continue to insult pros by acting as an authority on something they no little about.

You have your opinion (dickery)

I have mine, I call it a disagreement. You want to speak as an expert on my field, resign your job at your publication and go open your own custom installation firm, then in five years you can tell me whose a good customer or not.
Bill's Electric & Home Theater & Plumbing & Automation & Small Engine Repair, and Animal Removal Services......did I mention we do remotes also?
Post 25 made on Tuesday October 15, 2013 at 19:08
Mr. Stanley
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On October 14, 2013 at 21:16, goldenzrule said...
You could just give him Sonos. He'll love it, you'll get the credit. I mean, Sonos is built for people like this, isn't it?

There are a number of options for a basic home theater setup. There are a number of DIY control systems. If he wants to integrate Sonos into a control system than he will have to hand the keys over to you. Not because you don't want to let him do it himself, but because your hands will be tied. I'd be hesitant to put any RTI equipment in a DIY guys house. That AD4 may lead him to look into what else they have. Next thing you know he is calling looking for a T3V+ or whatever and software so he can program it.

+1


And or a Marantz or Pioneer Elite AVR with BD from Marantz or Pioneer or even Yamaha since they all have iPhone & Android apps.
"If it keeps up, man will atrophy all his limbs but the push-button finger."
Frank Lloyd Wright
Post 26 made on Tuesday October 15, 2013 at 19:10
Bonavox
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And by the way, I never called you a dick when you stated in another thread that pot smokers are worthless no good dead beats.

Half the guys on here smoke or have smoked, I had a guy who worked for me who smoked every hour on the hour and you could never keep up with him even on your best day.

But if you make rash statements, controversy is bound to follow.

:)
Bill's Electric & Home Theater & Plumbing & Automation & Small Engine Repair, and Animal Removal Services......did I mention we do remotes also?
Post 27 made on Tuesday October 15, 2013 at 19:40
highfigh
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On October 15, 2013 at 16:32, juliejacobson said...
DIYs can be great clients since labor is billed (or should be billed) by the hour and therefore profits are predictable.

But make sure you sell them DIY products (irule, Sonos, etc.) rather than those (RTI) that they are not allowed to tweak.

Too many DIY-ers come back with comments that begin with "But, I read.....", "I heard...." and questions starting with "Can't you just....?" to make most of them worthwhile. If they get in trouble, I have no problem getting the equipment to work (if possible) but some want to be the expert and that's a royal PITA.

I have no problem with customers who inform themselves- they're more likely to know what they want, anyway, but when someone doesn't understand any technology or bother to read up on what they're dealing with, they can't even tell us what they want, much less get it to work. These people also try to change the scope of the project mid-stream and that doesn't necessarily work out well. If they're willing to pay for un-doing a lot of cabling, fine, but that isn't always the case. They seem to think that the end result determines the price, when they disregard the intermediate slow-downs for reversing/adding technology. In some cases, it can require changing a lot of the equipment that was original to the design.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 28 made on Tuesday October 15, 2013 at 19:42
goldenzrule
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On October 15, 2013 at 19:10, Bonavox said...
And by the way, I never called you a dick when you stated in another thread that pot smokers are worthless no good dead beats.

Half the guys on here smoke or have smoked, I had a guy who worked for me who smoked every hour on the hour and you could never keep up with him even on your best day.

But if you make rash statements, controversy is bound to follow.

:)

I wouldn't call my brother worthless, but he is a heavy pot smoker and living in my parents "basement" (there really is no basement, but he lives on the lower level so that counts), and he will be 37 in January. I am not saying its a direct correlation, but it seems to have reduced any drive he may have. He will work hard, for other people, in basic labor based jobs, but nothing that pushes him mentally in any way. He's not a bad guy, but I wish he would have quit that habit many years ago and seen if there would have been a difference in his drive.
Post 29 made on Tuesday October 15, 2013 at 19:53
Bonavox
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I understand your point and agree with you, but would be willing to bet that pot is not the determining factor in making your brother lazy, maybe a contributing factor.

Pot heads usually aren't Type A's over-achievers.

Maybe your brother is just lazy without the pot smoking :)

Likewise, a DIY client isn't a good client solely because he's a DIY person.

Some DIY'ers are intelligent and smart enough to do what we do for a living, but work in another field they find more interesting or pays better.

Most are a real pain in the ass based on all the reasons in Highfigh's post.
Bill's Electric & Home Theater & Plumbing & Automation & Small Engine Repair, and Animal Removal Services......did I mention we do remotes also?
Post 30 made on Tuesday October 15, 2013 at 20:57
GotGame
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On October 15, 2013 at 14:38, Ernie Gilman said...
To whom is this addressed, Sir Willis?

I am addressing the guilty party.
I may be schizophrenic, but at least I have each other.
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